Tours and Tickets
Private Roundtrip Transportation from Cancun Airport to Ferry Isla Mujeres
5

Private Roundtrip Transportation from Cancun Airport to Ferry Isla Mujeres

By Happy Shuttle Cancun
Recommended by 98% of travelers
98% of reviewers gave this product a bubble rating of 4 or higher.
About
from
$103.00
per group (up to 7)
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-99
Duration: 40m
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More


  • All taxes, fees and handling charges
  • Transport by air-conditioned van
  • One trip for arrival date and one trip for departure (Can't be split into multiple trips)
What's not included
  • Food and drinks
  • Gratuities
  • Ferry transportation, customer needs to buy their ferry tickets at the píer
  • Transportation on the Island


Start:
  • Cancún International Airport, Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
    Reps wears greenlime polo shirth, they are outside airport building at: Terminal 3 - Keep walking straight. Passing Air Margaritaville Bar on the right side of the hallway. Terminal 4 - By Platform C Terminal 2 (International) - In front of Grab n' go coffee shop Terminal 2 (Domestic) - By exit ramp
End:This activity ends back at the meeting point.

    • Infant seats available
    • Wheelchair accessible
    • Stroller accessible
    • Service animals allowed
    • Near public transportation
    • Surfaces are wheelchair accessible
    If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 12850P11

    • Confirmation will be received at time of booking
    • I
    • Most travelers can participate
    • This is a private tour/activity. Only your group will participate

    • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

    If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 12850P11

    Reserve your spot
    About the operator
    Don’t take it from us – here’s what people have to say about this operator:
    • Happy Shuttle Cancun
      16,425
      Mexico
      Joined in December 2012
    • Bo X
      0 contributions
      5.0 of 5 bubbles
      Very friendly!
      Nice service, very friendly. We traveled with our family first time to Cancun. The car service is very friendly and very helpful for providing local travel advance.
      Written May 20, 2024
    • savannahh399
      0 contributions
      5.0 of 5 bubbles
      Jaime L rocks!
      Jaime L was a great driver and very informative! The ride was quick, comfortable and enjoyable. I would recommend happy shuttle and Jaime to anyone traveling from Cancun airport!
      Written May 20, 2024
    • vajansens
      0 contributions
      5.0 of 5 bubbles
      Loved our ride with Primy
      We enjoyed our ride and conversation with Primy. Excellent driver and excellent English. He very promptly picked us up and we got to airport in perfect time.
      Written May 20, 2024
    • Alex T
      0 contributions
      5.0 of 5 bubbles
      Cancún round trip
      Primy was the best driver we’ve ever had. Great driver very personable and tons of knowledge. Thanks for the ride. TOPES.
      Written May 20, 2024
    • H1062AEjustinb
      0 contributions
      5.0 of 5 bubbles
      Chema is the best driver
      Chema was amazing. Good conversation and allowed me to practice my Spanish while driving. He got us there on time and gave us some past history about the city.
      Written May 20, 2024
    • 239brennah
      0 contributions
      5.0 of 5 bubbles
      Jaime L is the best!!!
      Jaime was the best driver! He showed us all around the hotels, restaurants, clubs… he taught us Spanish and made us laugh!!! We had the best time. Having him as a driver was a great start to our trip.
      Written May 20, 2024
    • jenniferhM9097YO
      0 contributions
      5.0 of 5 bubbles
      Good
      Finding the greeter for our shuttle was easy. The shuttles were on time both ways and it was roomy inside the van. The ride to the hotel from the airport was smooth, but the ride from the hotel to the airport was a little scarier. The driver drove fast and would swerve a lot between lanes trying to pass all the other cars. Communication with Happy Shuttle was good - you can contact them via WhatsApp.
      Written May 20, 2024
    • V150UVerict
      0 contributions
      5.0 of 5 bubbles
      Wilber Gonzalez was great
      Wilber Gonzalez was a great driver. My family was very comfortable and enjoyed our ride to the airport. Will definitely book with Happy Shuttle again.
      Written May 20, 2024
    • chrishU77XJ
      0 contributions
      5.0 of 5 bubbles
      Great experience
      Enrique was very professional and friendly and made the experience enjoyable. I would be comfortable using the service again.
      Written May 20, 2024
    • keniah690
      0 contributions
      5.0 of 5 bubbles
      Transportation
      Jaime was a pleasure! He was on time and gave many recommendations around town. I would recommend Happy Shuttle to my family and friends.
      Written May 20, 2024
    • kimhL9509QQ
      0 contributions
      5.0 of 5 bubbles
      Private transport
      We took a private shuttle from the airport to the hotel and back to the airport. Both experiences were fantastic. Miguel was our driver back to the airport and he was very professional, kind, and efficient!
      Written May 20, 2024
    • elizabethfW5451ZQ
      0 contributions
      5.0 of 5 bubbles
      The BEST Shuttle Service
      Our drivers Victor and Miguel were absolutely amazing. Communication was very clear and we felt very safe. Both our arriving and departing shuttles were on time. Thank you Happy Shuttle for a flawless experience!
      Written May 20, 2024
    • N5691BZjoshb
      0 contributions
      5.0 of 5 bubbles
      Great transportation!
      Míguel was an excellent driver. He was on time to the minute and was super helpful! Using the convenience of HappyShuttle definitely made the trip even better!
      Written May 20, 2024
    • Culture62506390872
      0 contributions
      5.0 of 5 bubbles
      Super professional, affordable and safe!
      The whole experience with this agency was wonderful. Our driver, Jaime, was professional, informative and friendly. We had no issues finding our transportation on arrival and on departure, our driver arrived at the exact time requested. Plus, the cost was half the price as our hotel’s transportation. We will absolutely use them again.
      Written May 19, 2024
    • kristamZ6714WS
      0 contributions
      5.0 of 5 bubbles
      Trinidad was excellent!
      We always use Happy Shuttle for our transportation needs while in Cancun and they never disappoint. During our trip in May, Trinidad transported us from our hotel to the airport, and he was excellent!
      Written May 19, 2024
    See all 16 reviews
    These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Most Recent: Reviews ordered by most recent publish date in descending order.

    Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

    Popular mentions

    5.0
    5.0 of 5 bubbles1,318 reviews
    Excellent
    1,285
    Very good
    11
    Average
    2
    Poor
    4
    Terrible
    16

    Fay
    4 contributions
    1.0 of 5 bubbles
    Dec 2022 • Family
    As much as I wanted to like this service, I don’t recommend it. Too many mistakes by the company. I booked the airport-ferry round trip including the ferry tickets for 2 adults, one child, and a baby, paid in advance. Once we arrived, the person who met us at the airport gave me just 2 adults tickets, and said I didn’t pay for the child. I pulled out my confirmation email and receipt and showed him that I paid for the child as well. He made us wait about 20 minutes, then finally said no problem and gave us the child ticket. We walked to our car, and realized there was no car seat which I requested and I understood it was not guaranteed. Once again he claimed that I didn’t request it, I told him I did but it’s ok I understand it’s not guaranteed. After we arrived at the ferry port, we realized that there was a car seat in the trunk, and the driver confirmed that I did indeed request it, but he forgot to place it. Anyway, we wait the long line to get to the ferry, once it’s our turn the conductor asked for the ticket for the baby, he said even though it’s free, baby still needs a ticket to board. We had to go back to the ticket booth, wait in line, miss the ferry, to get the baby ticket. Happy shuttle messed up, the confirmation email clearly confirms that they are aware we are 2 adults, child, and a baby. Not to mention that the man we met at the airport can clearly see that, yet he tried to make me pay again for the child, and after I confirmed that I paid for the child, he didn’t care to provide me with a ticket for the baby he clearly sees in front of him!!!The whole point to book the ferry ticket through happy shuttle was to avoid getting in line and save time, however we wasted time and money. We were better off not to book through happy shuttle. On our return trip, the driver was on time, however he drove very close to other cars and hit the brake last minute multiple time, it was a dangerous ride and a bad experience. Once we got to the airport we were happy to get out of the car ASAP, my husband forgot his sunglasses on the chair. He called the company exactly 15 minutes after the driver left. The dispatcher said because of traffic the driver can’t come back but they will ship the glasses to us, and my husband agreed to pay the shipping costs. We call the next morning to follow up, they deny having any record of that conversation, and said there were no sunglasses!! So in addition to the dangerous and reckless driving the driver decided to keep the sunglasses too! Just avoid this company! There are plenty of other shuttles companies that care about their customers. And don’t make reckless mistakes like this.
    Written December 22, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dear Customer, Thank you for your feedback. I would like to point out that infants do not pay for ferry tickets, however, a pass is required in order to board the ferry. This information is provided in your confirmation email and the passes for infants can only be provided by the ferry company at the ticket booth. We would like to follow up on the logistics of your booking, if you can please contact us at reservation@happyshuttlecancun.com, and we will look up the logistics with the parties involved in order to avoid this type of misunderstanding with future guests. Sincerely Richie Contact Center Supervisor
    Written December 23, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    RKPSeattle
    Seattle18 contributions
    5.0 of 5 bubbles
    Jan 2020
    We were glad we used them. Took a lot out of the questions of timing, being sure we'd be to airport on time for departure, etc... Very friendly and efficient. Called to inform them we got an earlier ferry from Isla Mujeres back to mainland and they jumped to get there earlier than our original contract. Very accommodating. The pick up place (same as drop off) at Ferry terminal for Isla Mujeres is crowded with tons of vans and taxis, so you do need to be standing right there watching for van. Our vans did not have large identifying signage on them, but it wasn't a problem. You can even order a couple of cold beers for the trip if you like. Booked from US prior to trip to Mexico and no problems at all.
    Written January 19, 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    lori56
    3 contributions
    5.0 of 5 bubbles
    Apr 2022
    I wish I would of know about this service years ago! Six of us used this service and we all arrived at different times in Cancun. They were on time for everyone in the group and very accommodating and friendly to talk to. We bought the shuttle service to and from Cancun and to the Ferry in Isla with round trip tickets to get on the Ferry. It is worth every penny! We usually go with whoever we book our trip with or when we arrive at the Airport we hop on a shuttle with whoever is available. It was nice to know we were all taken care of and did not have to worry about getting a ride or to stand in line for the Ferry Tickets. I would highly recommend this Company for any Transportation needs while you are in Mexico.
    Written May 21, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Francine C
    4 contributions
    5.0 of 5 bubbles
    Sep 2022 • Couples
    We booked our shuttle service from cancun airport to the isla mujeres ferry and i would 10/10 recommend. Our driver Gilberto was so pleasant, friendly, informative and just made us feel so welcome and comfortable. The booking and pickup were also seamless and so easy. Till next time!
    Written September 26, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Devon A
    3 contributions
    5.0 of 5 bubbles
    Nov 2021
    We had 23 people that needed transportation from CUN airport to Isla Mujeres and back. With different groups arriving and leaving at different times, and some people going back to the hotel zone.

    I traded no less than 30 emails with Richie and the team at Happy Shuttle. They were incredibly accommodating, willing to adjust on the fly, pickups at multiple terminals, and even a change two days before the trip!

    I believe that customer service really shows when things go wrong. We ended up short one ferry ticket. I bought one at the ferry dock and later sent Happy Shuttle an email just letting them know. Without me asking, they refunded me the amount of the ticket. I was very impressed at this step to go above and beyond.

    Lastly, the communication, via email and WhatsApp was excellent throughout the trip. It’s truly nerve racking planning a trip for this many people, and Happy Shuttle made it much, much easier!

    On a side note-This has nothing to do with Happy Shuttle. When you get to the ferry port to Isla, get on the ferry line asap. They fill up and you can miss the ferry. It’s a bit overwhelming with luggage and everything happening there. Happy Shuttle booked us tickets on Ultramar Ferry, which was an incredibly nice, comfortable boat. A bit chaotic getting your bags on and off, so make sure you know where they are in the boat storage. We rode inside on the way to Isla due to rain, and on top for the return trip. Ferry tickets are round trip, so make sure you keep your ticket for the return trip. They scan it via QR code.
    Written November 25, 2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Tim R
    Dallas, TX2 contributions
    5.0 of 5 bubbles
    Jan 2021 • Couples
    The Happy Shuttle service was just amazing! We found them waiting for us at the airport with no issues. First day transport to Isla Mujeres Ultramar ferry was completed by driver Vincente. Vincente was awesome! He gave us some Cancun history, weather reports, places to eat, and areas to try out. He was prompt, a safe driver, and great to chat with. Return trip to Cancun airport was completed by Regis. Regis was also awesome! He walked around the Ultramar ferry looking for us as we were not sure where the pick up site was. He found us, hauled our bags, and immediately was freindly. Regis was a very safe driver, great to chat with, and got us to the airport right on time. Can't say enough about the great service provided by the Happy Shuttle crew. Thank you to Vincente and Regis for being so friendly and helpful!!
    Written January 19, 2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Terry C
    1 contribution
    1.0 of 5 bubbles
    Mar 2020
    Very disappointed that the refund promised to me and my wife on our cancelled trip was not honored from Happy Shuttle. This speaks volume about the Happy Shuttle ownership and how they view customer service. Hope Happy Shuttle spends my $93.00 wisely because I did not. Live and learn. Will not be using this company on our next trip to Cancun.
    Written May 31, 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dear Customer, Thank you very much for your time to write this review. The COVID-19 virus has had an unprecedented impact on the tourism industry in Cancun and surely around the world. Hotels, Restaurants, touristic attractions have been affected and Happy Shuttle Cancun is no exception. Trust that we have been looking for the best options to sort things out and give acceptable solutions but it has gone beyond everyone's expectations. Since the health crisis beginnings, we provided alternatives with respect to the affected reservations and waiving cancellations penalties. Options offered were postponing the service for future dates, using the amount paid towards a new reservation valid up to 24 months, or the option for a full refund. We understand that due to uncertainty, you might have chosen to request the refund and you can be sure that we will proceed accordingly, however, it is taking some time to complete it due to the affectations. We reiterate our commitment to you, we appreciate your patience and understanding. Sincerely, Micaela G / Happy Shuttle Cancun Manager
    Written June 7, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Hicks23
    Guilford, CT147 contributions
    5.0 of 5 bubbles
    Sep 2022
    First time going to Isla Mujeres and needed a round trip transfer from the airport. Have used Happy Shuttle in the past and found they did a transport including roundtrip ferry tickets to the island. This was a private shuttle and worked out perfectly. Loved the fact we didn't have to buy the ferry tickets and they scheduled the pickup time at the ferry dock so we would be on time at the airport for our departure given the construction around the airport.
    Reliable, courteous, friendly and HAPPY! Really the only shuttle to take!
    Thank you!
    Written September 9, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    AdamandKylee
    1 contribution
    5.0 of 5 bubbles
    Apr 2022 • Couples
    Happy Shuttles took extremely good care of us to and from Isla. Booking was easy and even easier was the customer service when we had to change dates due to Southwest Airlines being Southwest. We were lucky enough to to have Carlos Rivera both times as a driver and he was perfect. He was so nice and we couldn’t have asked for a better experience from a driver. He drove extremely safe and was very well mannered, he also gave us some advice when returning. I hope we are lucky enough to get him again next trip.
    Written April 10, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Anne P
    1 contribution
    1.0 of 5 bubbles
    We had booked a round trip private shuttle from airport to ferry. Upon return trip, Due to rainstorm, They did not show up at isla ferry to take us back to airport. When I contacted them at ferry they said they would be an hour late and they would refund us for trip if we took another service. We had to take 3 taxis which cost 180$. We barely made our flight. When I requested refund they said they could not control weather and would pay me 40$
    Do not use this service
    Written June 7, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dear Anne Thank you for reaching out. First, I would like to apologize for the inconvenience caused due to the domino effect caused by the rain and traffic during the return date of your service. As per our communication with you, we absorb the cost for the service not provided for us. Taxi drivers' fares are higher than shuttle companies since they are waiting all day for last-minute service for clients at their bases. We are taking all possible precautions to avoid delays with the vehicles, we will continue working to improve our service and avoid this type of situation in the near future. We already sent you an email with a solution on this unfortunate situation, again please accept our apologies. We truly hope that eventually you will give us another opportunity to restore your confidence into our brand in the near future Sincerly Gustavo Estudillo - Reservation Supervisor On behalf of Micaela G
    Written June 8, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Showing results 1-10 of 1,295

    Private Roundtrip Transportation from Cancun Airport to Ferry Isla Mujeres provided by Happy Shuttle Cancun

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