Dear Holland, Thank you so much for visiting Xel-Há! We are so glad to hear that your experience in our beautiful eco-park met all your expectations and we truly appreciate your kind comments. Regarding your download code, please send an email at foto@xcaret.com with you bracelet, date of your visit or purchase ticket in order to assist you. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Dear Shelly, Thank you so much for visiting Xel-Há again! It's a great pleasure to read your amazing review and we are so glad to hear that our service met your expectations. All your kind comments motivate us to continue providing unique and unforgettable experiences to each of our visitors. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Dear Hilary, Thank you so much for visiting Xel-Ha! It's a pleasure to read your message and we are really glad to hear that you enjoyed our ecological park as well as the Dolphin Encounter Activity. You can rest assured that we will take into consideration all your comments in order to constantly work on innovation and providing an excellent service, which represent us in each of our experiences. We would love to have you back very soon! Kind regards, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

Dear Gary, Thank you for your comments. We're sorry to hear that your experience in our natural park didn't meet your expectations. Let us share with you that Xel-Há Park has more than 20 activities included in the regular admission such as unlimited snorkeling in the natural inlet, zip-lines, cenotes, Mayan caves, Jungle Trails, huge slides, The Scenic Lighthouse, suspended ropes over the river, The Meliponary, bike rides through jungle, cliff jumping, The Floating Bridge and more. Certainly we offer extraordinary activities, which are optionals and they're not included due to their high logistic maintenance cost, in addition to being more personalized experiences with a limited capacity. We don't include them in the admission in order to keep the entry price as accessible as possible. The priority pass gives you quick access to our facilities since it's not necessary to go through the ticket office as the regular admissions. Besides, we have 3 specialty restaurants available with a wide variety of dishes designed to cover different tastes such as Mexican food, international food, grill, snacks, vegan food, desserts and unlimited alcoholic and non-alcoholic beverages during your visit. You can be sure that we'll take your opinion into consideration in order to keep innovating and improving our experiences. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Dear Steven, Thank you so much for visiting Xel-Há! We'd like to share with you that we are constantly working on optimizing the transport times in all our services. Some factors such as the distance from a hotel to the park, the traffic, constructions or even the weather affect the transfer times. Certainly, we recommend staying in hotels near the parks to speed up transportation times when our visitors contact us through our Reservation Center. Even so, you can be sure that your feedback will be taken into consideration in order to keep improving and innovating our experiences. We hope to see you again soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Dear visitor, Thank you so much for visiting Xel-Ha! We are really thrilled to hear that you enjoyed the Dolphin and Stingray Encounter activity. We are very sorry that your perception of some members of our staff attitude hasn't been the best in your last visit. What you mention without a doubt is far from our standards of service. Nevertheless, part of our protocols request the use of facemask during your visit to any of Grupo Xcaret's parks in order to guarantee the well-being of all visitors. We are sorry to hear that you do not agree with our safety protocols. In order to better address to you message, we have sent your comments to the corresponding department and you can rest assured that we will take all the necessary measures to strength our customer service skills with all the staff. Kind regards. Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

Dear Rose, Thank you so much for your visit! It's great to know that you enjoyed the snorkeling in our beautiful inlet and we're glad to hear that the buffet meal met your expectations. It's important to mention that the Sea Trek activity requires a minimum age of 8 years old and it's essential to try on the helmet and make sure that fits well before diving into the water. In case there's an inconvenience with the helmet, it will be necessary to notify the guides. Certainly we offer extraordinary activities, which are optionals and they're not included due to their high logistic maintenance cost, in addition to being more personalized experiences with a limited capacity. We don't include them in the admission in order to keep the entry price as accessible as possible. Even so, there's more than 20 activities included in the regular admission. We're really sorry to hear that your experience in our park wasn't the best. However, you can be sure that we'll take your comments and feedback into consideration in order to keep improving our experiences. We hope you give us a second chance and visit us again soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Dear Becky, Thank you so much for visiting Xel-Há! It's a pleasure to read you message and we're reall thrilled to hear that you enjoyed all our natural attractions and activities. You can rest assured that we'll take your comments into consideration in order to constantly work on innovation and improving our service standards to continue being in your preference. We would love to have you back very soon! Kind regards, Daniel. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

Dear visitor, Thank you for your visit. We are happy to read that in general, you enjoyed the visit to Xel-Há. We think that depending on your preferences some parks are more recommended than others. We always suggest verify the information of ours services and getting a better promotion directly through the official website and the different options to contacting us like social media, email, chat online, and the contact center by phone. We thank you for your feedback and value your opinion. Sincerely, Customer Service Team.