Tours and Tickets
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
4.5

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

By Xel-Ha Park by Xcaret
from
$129.99
per adult
from
$129.99
per adult

Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-99, max of 15 per group
Duration: 9–10 hours
Start time: Check availability
Mobile ticket
English, Spanish


  • Hotel pickup and drop-off
  • All-you-can-eat buffet
  • Beverages
  • Access to showers, lockers and towels
  • Use of snorkel equipment and inner tubes
  • Life vests
  • Use of lounge chairs, hammocks and rest areas
  • Priority Access: You can have your admission bracelets on the bus on your way to the park.
  • Entry/Admission - Xel-Ha Park by Xcaret
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
What's not included
  • Gratuities
  • Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
  • Souvenirs (Available to purchase)
  • Photos (Available to purchase)
  • Entry/Admission - Solidaridad


Departure details
  • Traveler pickup is offered.
  • - During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. -In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city. - To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. - Let us know if you are not in need of transport. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park. - If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us. - You must be 10 minutes early at the assigned location. Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Return details
  • Returns to original departure point

  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 6140CUNXEL

  • Confirmation will be received at time of booking
  • Important: Children must be accompanied by an adult all the time.
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • The Voucher schedule is informative and it does not indicate your pick-up time.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Tours and days of operation are subject to availability and changes.
  • If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
  • Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
  • All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
  • We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
  • We accept changes of visit dates from one day to another with the restriction of one day before.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

A note from Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
  • In case your temperature exceeds the 100.4º F (38º C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities.
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitized high-traffic areas
  • Temperature checks for tour participants upon arrival
  • Guides required to regularly wash hands
  • Hand sanitizer available to travelers and staff
  • Transportation vehicles regularly sanitized
  • Contactless payment for gratuities and add-ons
  • Face masks required for guides in public areas
  • Paid stay-at-home policy for staff with symptoms
  • Gear/equipment sanitized between use
  • Face masks required for travelers in public areas
  • Social distancing enforced throughout experience
  • Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

How much is Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation price starts from $129.99. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor
What is the Priority Access: Xel-Há All-Inclusive Day Trip with Transportation cancellation policy?
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor
Which company provides Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation is hosted by Xel-Ha Park by Xcaret. Read reviews, discover additonal experiences or contact Xel-Ha Park by Xcaret on Tripadvisor. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor
How much time do I need for Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 6140CUNXEL

Itinerary
  • You'll get picked up
    See departure details
  • 1
    Xel-Ha Park by Xcaret
    Stop: 12 hours - Admission included
    See details
  • 2
    Xel-Há Park
    Stop: 5 hours - Admission included
    See details
  • 3
    Xel-Há Park
    Stop: 3 hours - Admission included
    See details
  • 4
    Xel-Há Park
    Stop: 2 minutes - Admission included
    See details
  • 5
    Xel-Há Park
    Stop: 30 minutes - Admission excluded
    See details
  • 6
    Xel-Há Park
    Stop: 2 hours - Admission included
    See details
  • You'll return to the starting point
+
About the operator

Don’t take it from us – here’s what people have to say about this operator.

arlene0725ny
arlene0725ny
00
big activity day at Xel-Há aquatic preserve
I was in Xel-Há 20 years ago when it was still brand new. I didn't get the chance to explore it with my freinds. N
Judoka735
Judoka735
00
Would do it again in a heartbeat. Our best day in Cancun.
This place was a god-damned gem. Man, we had fun. We did a full day, missed some things, and didn't pay for a singl
Y4620BLkatieg
Y4620BLkatieg
00
Fun
We visited on a Saturday in March and while it was definitely crowded, it was still really enjoyable. Think of it
mustafaaC7218TH
mustafaaC7218TH
00
Hidden gem
Truly a hidden gem beautiful river runs across the park very beautiful Zip lines and hidden caves fun slide .
Celina D
Celina D
00
Absolutely recommend! 💯
This was an absolutely fantastic experience from beginning to end. We had two adults, 15 yo, 13 yo, and 11 yo. The
H5400CEstaceyf
H5400CEstaceyf
00
Great trip, beautiful place, helpful lifeguard!
Me and my partner visited on 26th feb 2023 and had an amazing time! The whole site is beautiful, there's drinks and
annwA6118KN
annwA6118KN
00
A Must go in Riviera Maya
Wonderful place to spend the day. Definitely kid friendly. We enjoyed our time at the Xcaret park. There is enou
J1732EQruthm
J1732EQruthm
00
Excellent
It was awesome! I love swimming, so XelHa is an excellent option for fun and playing like a child. You find all the
billhK981YE
billhK981YE
00
Lots to do, and you won't be lonely! (Thousands of peeps)
I would highly recommend this for families with kids. There's lots to see and do, and if course plenty of food and
Nicola A
Nicola A
00
Best day out
One of the best days out we have had, so much to do, we swam with dolphins which was well worth the extra money and
karenaNorfolk
karenaNorfolk
00
Nature wrecked for tourism
A beautiful setting and lovely place to snorkel,walk and have fun.Unfortunately they have dolphins in captivity. Pa
bobcV2976XH
bobcV2976XH
00
Fantastic park to visit
By far my fav place to visit everytime I come to Mexico. If you love water or nature, this is a must go
taylordinh
taylordinh
00
This place is a MUST!
This location is stunning! If you’ve never been here, you totally should. The investment of the transportation and
Laura G
Laura G
00
Good water park
We went with a group, not really knowing what this adventure was. It was a bit too amusement-park like/crowded for
Xindo813
Xindo813
00
Fantastic Place
Be ready to have fun. Every water activity was well worth it. You don’t have to worry about bringing towels. Just b
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
290 reviews
Excellent
189
Very good
58
Average
24
Poor
12
Terrible
7

RHolland007
Clarksville3 contributions
Nov 2022
We booked the all-day excursion from our resort (Secrets Akumal) through the same company that we had our airport transfer through (Lomas Travel, rep on-site at resort). The pick up time was early (to be expected), and the Grupo Xcaret staff on the bus was cheery and helpful. She explained things and what to expect well.

Purchasing additional activities was easy at the drop-off. **TIP: if you get the photo package, don't forget to take a picture of your receipt with your login code, just in case you lose the receipt (like I did; I'm working through that now).

Wear comfortable walking shoes/sandals/water shoes, etc. Just like any theme/water park, you will have to walk from place to place. Lots to see and do, fun for literally everyone! And the fact that all food and drink, life jackets (mandatory for all to wear while in the water), goggles/snorkel/flippers are included is pretty amazing! **TIP: you CAN bring in your own snorkel gear, which I recommend.

There are also spots to sit and sunbathe with stairs/water access, and also lots of hammocks to catch a quick snooze (also recommend!). I hope to come back again in the future with the kiddos :)
Wear comfortable walking shoes/sandals/water shoes, etc. Just like
Written November 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Holland, Thank you so much for visiting Xel-Há! We are so glad to hear that your experience in our beautiful eco-park met all your expectations and we truly appreciate your kind comments. Regarding your download code, please send an email at foto@xcaret.com with you bracelet, date of your visit or purchase ticket in order to assist you. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written November 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shelly R
Chula Vista, CA136 contributions
2nd time going to Xel-Ha. Easy booking. On-time pickup at our hotel (Moon Palace). Took about 90 min to travel, guide detailed all that’s offered at Xel-Ha. He spoke fine English and Spanish. Offered the ability to buy a cell phone water case in case you forgot yours at a buy 1, get one 1/2 off on the bus. Spent a fabulous day at the park. Followed guides initial directions to pick up location and was then directed to our bus for return. Lots of traffic on way home (hint, pack a snack/power bar or eat food right before departing park). Dropped us off at hotel after stopping at other guest hotels too. It’s a well oiled machine, go with the flow and you’ll have a great time with no issues.
Will book again next Thanksgiving trip!
Written November 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Shelly, Thank you so much for visiting Xel-Há again! It's a great pleasure to read your amazing review and we are so glad to hear that our service met your expectations. All your kind comments motivate us to continue providing unique and unforgettable experiences to each of our visitors. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written November 27, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hilary N
Sheffield, UK9 contributions
SO SO GOOD!!
if you’re thinking about doing this and enjoy swimming, snorkelling, zip lines, big slides and beautiful scenery you should definitely book this.

We did the dolphins and park. This included our bus ride and all food and drink.
The dolphin part was great. It’s been on my bucket list since I was small and chose this park specifically due to the accreditation’s Delphinus has to do with animal welfare and treatment. The dolphins seem very happy and are just like puppy’s, willing to do tricks for treats. I will say however, the dolphin experience seemed very commercialised. All of it was done for the purpose of photos which we weren’t bothered about, I went for the experience. After, when we said we didn’t want photos a lady came rushing out to offer us discount - we ended up saying yes to 2 digital photos for $10 instead of $200 for the whole lot (albeit printed etc). So my advice would be to say no until they offer the price you’re willing to pay!

Dolphins were the cherry on the cake, there was so much to do in Xel ha so if you don’t do dolphins don’t feel you’ve missed out. The snorkelling in caves and the mini cenotes were a personal fave, but the absolute best part was the snorkel river with the mangroves next to the tubing. This was honestly incredible, crystal waters, but no fish.

The best spot for snorkelling is definitely under the big tap or next to any of the rocks in the middle of the water.

I would recommend this to all my friends visiting Mexico. Food, drink and towels are included.

The only negative I would say is we wanted more time, we felt a little rushed. This was because we were on the other side of the park when it was lunch time so we had to walk back to eat then walk back again to where we’d last been. Maybe a restaurant on the other side of the park would be good for this.
Written March 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Hilary, Thank you so much for visiting Xel-Ha! It's a pleasure to read your message and we are really glad to hear that you enjoyed our ecological park as well as the Dolphin Encounter Activity. You can rest assured that we will take into consideration all your comments in order to constantly work on innovation and providing an excellent service, which represent us in each of our experiences. We would love to have you back very soon! Kind regards, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written March 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary J
1 contribution
Sep 2022 • Family
Very disappointed in this trip.
It cost over £160 for the day for two of us and when we arrived there was no direction or instruction on where to go or what to do from the bus dropping us at the front.
When we finally worked out where the entrance was we discovered that about 90% of experiences were to be payed for.
You’ll wait at least 40 mins queued on the steps of the slide to go down it.
And the food wasn’t great.

I have absolutely no idea what benefits the ‘priority’ pass gave us.

Given you are there from 8a.m til 6p.m id do some research before booking this trip.
Written September 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Gary, Thank you for your comments. We're sorry to hear that your experience in our natural park didn't meet your expectations. Let us share with you that Xel-Há Park has more than 20 activities included in the regular admission such as unlimited snorkeling in the natural inlet, zip-lines, cenotes, Mayan caves, Jungle Trails, huge slides, The Scenic Lighthouse, suspended ropes over the river, The Meliponary, bike rides through jungle, cliff jumping, The Floating Bridge and more. Certainly we offer extraordinary activities, which are optionals and they're not included due to their high logistic maintenance cost, in addition to being more personalized experiences with a limited capacity. We don't include them in the admission in order to keep the entry price as accessible as possible. The priority pass gives you quick access to our facilities since it's not necessary to go through the ticket office as the regular admissions. Besides, we have 3 specialty restaurants available with a wide variety of dishes designed to cover different tastes such as Mexican food, international food, grill, snacks, vegan food, desserts and unlimited alcoholic and non-alcoholic beverages during your visit. You can be sure that we'll take your opinion into consideration in order to keep innovating and improving our experiences. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written September 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steven B
1 contribution
Don’t go unless your hotel is close.
We talked to several different companies selling tickets before booking and no one mentioned the fact that there is ongoing construction on the highway.
We were stuck on the bus for 4 hours on what should have been 1.5 hr trip
As I’m writing this we are 2.5 hrs into the trip back and still saying 1.5hrs away
We were told Xel-Há would compensate us by giving a discount on other paid services which we did use, but didn’t amount to anything in the big picture of losing almost half our time at the excursion and losing an entire evening at our hotel.
They knew about the massive delay.
Xel-ha was a cool destination but was packed and felt like cattle being pushed thru pens.

Eric at the sting rays was awsome as well as the guy at the manitees.
Written March 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Steven, Thank you so much for visiting Xel-Há! We'd like to share with you that we are constantly working on optimizing the transport times in all our services. Some factors such as the distance from a hotel to the park, the traffic, constructions or even the weather affect the transfer times. Certainly, we recommend staying in hotels near the parks to speed up transportation times when our visitors contact us through our Reservation Center. Even so, you can be sure that your feedback will be taken into consideration in order to keep improving and innovating our experiences. We hope to see you again soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written March 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stickmanden
Morzine, France38 contributions
Very good day out, loads to see and do with two young children 7 and 5. We paid extra for the dolphin and stingray experience. Unfortunately we ran out of time to go on the water slides which close before the park at 5pm. All inclusive food and drinks were good. There are two negatives and opportunities for improvement and one serious complaint.
One whilst paying for the extras I couldn’t pay in dollars only pesos which didn’t make sense as we could in the store. I wanted to use a pre paid travel money card but couldn’t so had to use Apple Pay so I expect to be stung on the exchange.

On the transportation I was requested to wear a face covering which I declined for medical reasons, Isabell said I’d have to sign a form which I did, she then rang her boss an insisted I wear one or I would be refused entry to the park. I tried to explain why request, then ask for a form and then threaten with the removing service.

When leaving the bus I was greeted by Michelle the boss who was extremely rude and would listen to my view and told me I didn’t understand that it’s a pandemic. She then told me it’s her boss who makes the rules. I told her that unless we stand up for our freedoms and stop these rules then tourism will continue to suffer.

It’s ridiculous to insist on face coverings which don’t work, in the park it’s also ridiculous and as the day went on less and less people were wearing them. I guess Ovid goes away after lunch.

What is more ridiculous is that I didn’t have to wear a mask on my return transfer due to the distinct lack of a Karen!

Wake up and start putting customers first.
Written February 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear visitor, Thank you so much for visiting Xel-Ha! We are really thrilled to hear that you enjoyed the Dolphin and Stingray Encounter activity. We are very sorry that your perception of some members of our staff attitude hasn't been the best in your last visit. What you mention without a doubt is far from our standards of service. Nevertheless, part of our protocols request the use of facemask during your visit to any of Grupo Xcaret's parks in order to guarantee the well-being of all visitors. We are sorry to hear that you do not agree with our safety protocols. In order to better address to you message, we have sent your comments to the corresponding department and you can rest assured that we will take all the necessary measures to strength our customer service skills with all the staff. Kind regards. Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written February 26, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rose R
San Francisco, CA2 contributions
Jul 2022 • Friends
Xel-Ha was a nice park. The restaurants are amazing. So much variety of foods and service is great. The snorkeling area is big and beautiful. Bring reef safe sun screen otherwise it will be confiscated at the entrance! I DO NOT recommend the sea trek activities for children! The helmet was falling off my 9 year old son and water was getting in. Can be quite scary for kiddos. I recommend getting to the park extremely early as the park does get super packed and it’s less enjoyable. It was a bummer that all the fun activities were not included and you had to pay 74 per person per activity. I don’t think I’ll come to this park again. Staff was quite rude.
Written July 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Rose, Thank you so much for your visit! It's great to know that you enjoyed the snorkeling in our beautiful inlet and we're glad to hear that the buffet meal met your expectations. It's important to mention that the Sea Trek activity requires a minimum age of 8 years old and it's essential to try on the helmet and make sure that fits well before diving into the water. In case there's an inconvenience with the helmet, it will be necessary to notify the guides. Certainly we offer extraordinary activities, which are optionals and they're not included due to their high logistic maintenance cost, in addition to being more personalized experiences with a limited capacity. We don't include them in the admission in order to keep the entry price as accessible as possible. Even so, there's more than 20 activities included in the regular admission. We're really sorry to hear that your experience in our park wasn't the best. However, you can be sure that we'll take your comments and feedback into consideration in order to keep improving our experiences. We hope you give us a second chance and visit us again soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written July 21, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cheryle H
Kearns, UT292 contributions
Jun 2021
We loved this place so much back in 2016 we came back in 2021. It has not changed much since our last visit except some newly added bus and tour drop off area. The park was crowded much more this time then our last visit and we went on a Tuesday. I cant imagine how bad it gets on a weekend. I recommend bringing your own snorkel gear as the gear they charge you for is $25 and of low quality. The food and regular beverage is all inclusive but it is just average not that great. The line when you want to eat is long. At least 45 minutes to over an 1 hour depending on when you try to eat. I love the mangrove tubes and snorkel. The best spot to see sea life underwater is over by the inlet by the water spout by the island rocks. This is just around the bend of the area where they offer the snuba. Found a huge stingray by the snuba area. There is a lot to see and a lot you can do. I dont recommend this for children under age 5. If you want to enjoy yourself make this a trip with older kids like teenager age, bringing kids under age 10 is just not going to be fun. The activities are for older kids and adults NOT little ones. Honestly, I dont think the park should allow kids under age 5 as a safety issue. After all it is a water park in the ocean.
Written June 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Becky '
Rochester, MN61 contributions
Fun for teens and adults. Lots to do and see. We took shuttle service from resort. Picked us up at 7am but park doesn't open til 8:30 and no food untill 9:30 so huge lines once food opened... would be better to open at park entrance so could trickle in as people arrive. Lazy river through mangrove trees, cliff jumping, ziplines, snorkeling. Lots of fun without paying for extras.
Written March 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Becky, Thank you so much for visiting Xel-Há! It's a pleasure to read you message and we're reall thrilled to hear that you enjoyed all our natural attractions and activities. You can rest assured that we'll take your comments into consideration in order to constantly work on innovation and improving our service standards to continue being in your preference. We would love to have you back very soon! Kind regards, Daniel. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written March 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MomBear_13
Minneapolis, Minnesota, United States28 contributions
The park is huge, so wear comfortable shoes or sandals. They have lockers for about 400 or more people, lockers and towels included in admission. The food and drinks are also included in admission,and the service was very efficient. The greeter had several people seating visitors at tables, and waiters brought drinks really fast. Cafeteria style with about 10 different stations, so almost no wait to serve yourself. The food was good cafeteria-style food. Pasta, chicken mole, lots of fruit, rice, beans, chips.
However, the snorkeling was disappointing. The water was not crowded, because it is spacious, but there were a lot of people in it. We saw no fish except one little barracuda. The lazy river wasn’t so lazy because the single inner tubes were not designed for (mandatory) life jackets, and were over-inflated. We kept tipping forward and to grab the handles to keep from falling out. The two person tubes seemed better. To get to the lazy river was a half hour walk if you walked fast. Or you could walk for 15 minutes to a tram that took you close. We were tired by the time we finally got there on the tram.
Also, we had to do the dolphin encounter immediately after our van arrived and we got our swimsuits on. No choice. When we saw the dolphin tank, we were shocked at how small it was, and we decided not to do it, even though it was included in our admission with the Go Card. We ended up just swimming around. We didn’t want to pay for any of the extra activities, given how lame the free ones were.
When I made the reservation, the person wouldn’t tell me when the van would return to Cancun. I kept asking, and she kept saying, ‘the driver will let you know.’ Turns out that the van was leaving at 5:30, so we took a taxi back to Cancun at 4:00 for $80 since we were exhausted and didn’t have anything else we wanted to do. Also, we had an evening tour with a 6:15 pickup that we would have missed. The van picked us up at our hotel in the Hotel zone at 7:35 AM and got to the park around 10:00. Leaving at 5:30 makes a 12 hour day by the time you get back to your hotel.
Written March 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear visitor, Thank you for your visit. We are happy to read that in general, you enjoyed the visit to Xel-Há. We think that depending on your preferences some parks are more recommended than others. We always suggest verify the information of ours services and getting a better promotion directly through the official website and the different options to contacting us like social media, email, chat online, and the contact center by phone. We thank you for your feedback and value your opinion. Sincerely, Customer Service Team.
Written June 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 177

2023 Priority Access: Xel-Há All-Inclusive Day Trip with Transportation