This was a great overview of some of the main highlights of the city. We did it early on in our trip to get oriented to the city and I’d say it did a good job of that. Our guide, Jaime (“Jimmy”) was hilarious and super kind and knowledgeable about the city. Our driver, Carlos (“Charlie”), kept us safe and got us where we needed to go in a timely fashion. We got to walk along the malecon, visit the church of Our Lady of Guadalupe, went to a tequila tasting (learned a lot and the tequila was genuinely so good!!), visited a jewelry shop that specializes in Mexican fire opal and a leather shop with tons of leather goods. The last stop on the tour is lunch at a small restaurant in the mountains. Do make sure to bring plenty of cash because you’ll need it to tip your driver and your guide, as well as the restaurant staff and the musicians at the end of the tour. Most places along the tour either offer discounts if you pay cash or have a minimum purchase amount if paying with a card. For example we wanted to purchase about $300 MX worth of souvenirs but because of the minimum purchase requirement at the shop we had to spend $600 MX - not a huge deal but more than we were prepared for. The tequila place offered a 5% discount if you paid in cash. The lunch at the end is not included in the tour price. While the portions are fairly generous, each platter was around $60-65 USD. The meals are sold as large platters and there isn’t really an option to order something smaller, at least not that we saw. We purchased one platter and it was plenty for two adults. Drinks are sold separately, and tips are not included in the meal price. We have an all inclusive resort so in hindsight if we were to do it again we probably would have just purchased drinks at the restaurant and then gotten lunch back at our resort, but that’s just us. Our favorite part of the lunch was that it was in the rain forest right next to a stream. We got to watch the wildlife as we are which was so relaxing.

Be careful, the Website data entries did not match the actual hotel zone and pricing. Greyline associate corrected the shuttle number. Wait times for shuttles is a 15+ minutes in a chaotic area. Staff is friendly and courteous.

Very professional and punctual. Pleasant experience. Had some offers for tours and restaurant recommendations. That's always helpful

The service was really good! Even though it was very busy,they managed to keep me in line fast. And the car was very clean very friendly.

We booked with Grayline ride services for our vacation to Puerto Vallarta. They were waiting for us at the airport, and we met with Ramon the first morning of our stay. Ramon recommended some excellent tours (Bahía Alegre and Las Caletas). There were strong tides on the first tour preventing us from completing our activities, but Ramon was extremely helpful and we were able to go again and enjoyed the tour a lot. We always received a quick response to questions and concerns. It was a pleasure to book with Grayline and Ramon, our vacation went smoothly with their help!

Danny the pirate and his crews are amazing. Food is awesome and service was great. Danny was our pirate and he's AWESOME!. Thanks for everything; we had a great time and you have to do this. Out of all the excursion, this was far the best. It gets chilly at night with the wind so be sure to wear sweater... Other than that, this is a great night tour, great food and great service. Thanks again Danny the pirate; take care bud

We’ve used Gray Line twice in Puerto Vallarta over the past two months to go from the airport to our hotel. We booked with their online app. Both times the app was easy, they were never surprised to see us, were on time (or earlier), had clean cars and polite drivers. Highly recommended. My only comment if the company is reading this is to add Hotel Mousai as a hotel option on the pull down menu. Garza Blanca was there (same property as Mousai) but was a little confusing and first timers may not know that.

I purchased a shore excursion for myself and my party (4 including myself) for a City Tour with lunch in Puerto Vallarta for November 28, 2024. I want to tell you how unhappy we all were with this tour. It started more than 30 minutes late; we were not advised beforehand to expect considerable walking, and our guide told us very little about the city. Except for a brief view of the town boardwalk and a visit to the cathedral where mass was being held so we couldn't visit inside, our guide was very concerned that we stop at several shopping venues where we were left without access to the bus we'd traveled on. All of us felt that the guide was getting kickbacks from the shops for bringing us. Twice we ended up standing on the dirty streets in the heat waiting for up to 30 minutes for the bus to reappear. For lunch, we were taken to a town about 35 minutes away from our ship, arriving just after 3:30 p.m. by which time we were all very thirsty and hungry (no water or snacks available on the bus). After repeatedly telling the guide that our ship's last call to board was at 4:30 pm, we had very little time (10-15 minutes) to eat lunch and race back to the ship, barely getting there before the deadline. All of the people in my party were very stressed out and disappointed with this excursion.

First, we had to do a lot of walking—mostly on cobblestones. No way to identify us or guide except he wore an orange shirt. Tour left 11am after 2/10 mile walk to bus parked on side street. Except for the church, this was a shopping trip to specific shops which I suspect are giving kick backs to the guide and/or company. We didn’t get to go to lunch until 3:15pm at a place about 35 min from cruise terminal. Last call at ship was 4:30!! Very stressful. Food was good as was the location, but very hurried so some mistakes were made. We were late returning to cruise terminal but thankfully didn’t miss the ship. This tour was poorly run and the emphasis was clearly more on lining their own pockets than showing us highlights of the city. Very disappointed!!

Hector and Carlos made our trip to and from the airport seem less. Highly recommend. Thank you for the stress free service.

We had a good time at this tequila tasting. The host was very informative and had a lot of energy. We loved trying all the tequilas and the liquors as well. The only hiccup was that the address on TripAdvisor was outdated. Luckily they just moved down the block so we were able to find it by searching “Noble Corazón” on google.

The pirate ship was a lot of fun and the staff and food was amazing. Wish I would have known that the night ship was geared towards adult partying. My 4 year old granddaughter was very concerned during the pirate fight. Think the day trip would have been a better experience for her.

Great driver!!!! Hector was excellent! Challenging to get past all the condo sales people inside the airport! Proceed directly outside and to the left. The coordinator will have your name on a clipboard.

We had an 8 and 4 year old and they both enjoyed it as there are almost constant activities. Two meals, pirate show (sword fighting, walking the plank, some pyro), games (dance off, guess the amount of dots, etc.), and lots of beach activities. They also really focused on the kids to make sure they had fun and felt comfortable. You are assigned a personal pirate, who also has many other jobs including being in the show, who almost constantly checks on you which is nice. It also helps the drinks are somewhat watered down as they just keep appearing. Tips to know - the boat does move so bring your sea legs and seasickness medicine if you are prone. The transfer to the beach is in smaller speedboats so be prepared to jump in the water to make it ashore. And lots of audience participation so be prepared to be a bit silly which is part of the fun.

Moises was the grayline representative that took care of us at the hyatt ziva. He was very nice and made the process easy and exolained it all well. The tour was cheaper than expedia and we had an amazing time!!! The atv tour at jorullo bridge is a must! It was a great trail full of hills and things to see along the way. You stop at a waterfall, river and then and at the bridge. It was soo worth it!