Puerto Vallarta Private Car Roundtrip Transportation
2.5
Puerto Vallarta Private Car Roundtrip Transportation
By Gray Line Puerto Vallarta
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About
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-99
Duration: 25–60 minutes
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More
- Local taxes
- Driver/guide
- Hotel drop-off
- Hotel pickup
What's not included- Food and drinks, unless specified
- Gratuities
- Start:Multiple pickup locations offered.Pickup details
- We meet and greet all clients at the Puerto Vallarta International Airport at the designated transportation area.
Hotel pickup offeredDuring checkout you will be able to select from the list of included hotels.Airport pickup offeredDuring checkout you will be able to select from the list of included airports.- Ordaz, Puerto Vallarta Mexico
End:This activity ends back at the meeting point. - Not wheelchair accessible
- Service animals allowed
- Infants must sit on laps
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 5193P17- Confirmation will be received at time of booking
- Please advise all flight and hotel information at the time of booking
- Vehicles are not always equipped with baby seats. If you require a baby seat, please include this in the "Special Requirements" field at the time of booking is not guarantee you will get one and consider that have an additional cost. If you are bringing your own child seat, you must book at the child rate as a seat will be used
- Note: Due to federal regulations, the vehicle used for transport back to the airport is a taxi.
- Please check the hotel list below, to ensure you are booking the correct zone.
- Zona 1: Comfort Inn,Holiday Inn Express,Casa Velas,Velas Vallarta,Marriot,Nima Bay,Mayan Palace Marina,Flamingos Vallarta,Melia,Club Regina,Vamar,Raintree/Club Regina,Westin
- Zona 2: City Express,Crown Paradise Club,Crown Paradise Golden,Hacienda Buenaventura,Nh Krystal,Peninsula,Icon,Grand Venetenian,Vallarta Torre,Hilton,Hacienda Hilton,Sunscape,Villa Del Mar,Villa Del Palmar,Friendly,Hotel Mio,Fiesta Americana Pvr,Los Tules,Plaza Pelicanos Grand,Plaza Pelicanos Club,Sunset Plaza,Las Palmas By The Sea,Canto Del Sol,Secrets Vallarta,Dreams Vallarta Bay,Costa Club Punta Arena,Buenaventura,Villa Premere,Sheraton Bugambilas,El Pescador,El Rosita,Porto Novo
- Zona 3: Suites La Siesta, Luna Liquida Boutique, Porto Allegro, Hotel Encino, Posada Roger, Tradicional Villa Del Mar, Tropicana,Grand Miramar ,Pinnacle ,Blue Chair,Emperador,Garlands Del Rio,Hotel Catedral,Playa Los Arcos,Casa Doña Susana,Los Arcos Suites,Emperador,Mercurio,Playa Conchas Chinas,Blue Chair, Tropicana,Almar,Villa Mercedes,Pinnacle ,Hyatt,Grand Miramar,Marival Distinct,Dreams Villamagna,Marival Emotions,Grand Velas,Hard Rock,Playa Fiesta,Occidental Grand,Grand Mayan,Paradise Village,Villa Varadero,Ocean Breeze,Paradise Village,Sea Garden,The Grand Bliss,The Grand Luxxe,The Grand Mayan
- Zona 4: Playa Del Sol Costa Sur,Hilton Vallarta Riviera,Park Royal,Mousai,Garza Blanca,Barcelo,Casa Iguana,Royal De Cameron,Villa La Estancia,Villa Del Palmar Flam.,Samba Hotel,Riu Palace,Riu Jalisco,Riu Vallarta,Krystal Grand (Reflect)
- Zona 5: Immanta, Iberostar, St. Regis, Four Season, Royal Suites Punta De Mita, Hotel W, Marival Armony, Secrets Bahia Mita, Dreams Punta De Mita, Rancho Banderas,Palladium,Grand Sirenis
- No health restrictions
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 5193P17
From
$54.00
per group (up to 3)
Select date and travelers
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About the operator
Don’t take it from us – here’s what people have to say about this operator:
- jonathanbX2336XM0 contributionsThis company "Deserted Me"I was "Deserted" at the hotel by this company. I sent them 3 emails during the week asking what time the shuttle would arrive at the hotel the day of departure to the airport and recv'd no reply. The hotel tried calling twice throughout the week and there was no answer. The hotel staff did advise me 3 times during week the shuttle comes 9am and on that day at 8:25am a front desk manager confirmed again they come at 9am. After then arriving at 9am the bellman advised me they came at 8:30 and left at 8:40. Thr concierge called them and I spoke with them and they hung up on me and then the hotel called them back and they hung up again on the hotel. I had to pay for a Taxi. My flight was a 11am and it was 9:30. I want a REFUND ASAP!Written February 18, 2025
- 4jfam0 contributionsWonderful day on the water with familyDisclaimer we did this day pirate cruise 2.5 years ago. After attending an evening Captain Hook show in Cancun that was terrible I felt the need to go back and review this. It was a magical day, I still remember the attention our personal pirate gave to our family, and the show was entertaining. The island we went to and the activities were well thought out. Lots of attention to details. And our 4 year old at the time won the dance contest with my husband. He still remembers the cruise and the memories will stand out in our minds. Assuming it’s the same great sailing we went on, it is well worth the money. Try to find their direct website, that’s usually the best way to save some money. Word of warning it can get choppy, be sure to eat and take Dramamine if you get any motion sickness. Son and I were fine, my husband skipped the breakfast and got a little sea sick.Written February 17, 2025
- philippelZ451LP0 contributionsAmazing tastingAmazing tasting. Excellent tequila, and honest guide that tell you what to buy and what is a tourist trap. Highly recommend.Written February 13, 2025
- Venture5954860 contributionsEnjoyable, but maybe it's not for everyone...We purchased this tour from a Gray Line agent after we arrived at our resort in Puerto Vallarta. We wanted to see some of the city instead of just the resort. After paying for the tour, I checked reviews online to learn more about the tour. I was shocked to find very negative reviews, and nearly cancelled our tour. Fortunately, my wife talked me into going through with it. We had an enjoyable time seeing the Malecon, The Church of Our Lady of Guadalupe, and taking part in a tequila tasting. We also visited a leather shop, and a jewelry store. The last stop was a Mexican restaurant. The food portions are very large, but we were told we could order a half portion. Even the half portion seemed large to us. The food seemed to be very authentic. The guide was entertaining, and it seemed like every stop provided a location for a washroom break. The only really negative thing was that I thought the tour staff could do a better job of keeping track of their guests. We enjoyed our city tour. I think the problem of the negative reviews are because people were expecting more a shopping or sight seeing tour, but this seems to me to be more of a cultural tour.Written February 9, 2025
- 345jazmined0 contributionsA TOTAL SCAM$95USD for someone to wait in line for a Taxi for you which is about a $20-$25USD taxi ride to and from the hotel. My partner and I were staying at the RIU Palace in Puerto Vallarta, he decided to get the transportation so that we wouldn't have to wait in line for a taxi. We have used other companies before and they'll have a car/van pick you up privately or in a group and you go on your merry way. This time it was completely different. We got out the airport and we see the guy in the shirt, he tells us to stay in the shade and wait. We are there waiting over 30 minutes. We start looking around for this man in the Grayline t-shirt just to see him standing in the back of a line for a taxi. So what was the point in paying a service for them to not only Not have a car ready but also for them to be just grabbing you a regular taxi that I could've waited in line for and had gotten myself. A total scam but for next time we know. AND BTW, the taxi's out there can't scam you. They have a price sheet they have to follow, so don't be scared to just grab your own.Written February 5, 2025
- wendyo8540 contributionsExcellent assistance with tours!We met 2 wonderful, very helpful people to set up our tours with. They work at Dreams in Puerto Vallarta, but could help anyone who needs them. Both Arture & Alex took the time to go over different options with us, gave us better prices than we found elsewhere & helped to make sure everything was taken care of. We did 3 trips with them. A city tour, a whale watch & a private sailboat. All 3 trips were GREAT & the guys asked us about our day every time we came back. I had a problem with a cab coming back from a pier, called them by phone & they cleared up that mess much easier than I ever could have. We felt very fortunate to work with them & I would use them again given the chance. Arture +52 322-203-6852 Alex +52 322-135-0710Written February 3, 2025
- WorldTraveler90 contributionsExcellent knowledge and languagesWe were assisted by the very knowledgeable and talented Valentina in three languages, Spanish, French, and English. So helpful and friendly, explaining many things about history and present-day México.Written January 25, 2025
- O3750EIdianag0 contributionsTequila tasting reviewEsteban was great, he was very knowledgeable when explaining the history and process. Not to mention he had a great sense of humor! I would definitely recommend trying this experience out if you find yourself in PVWritten January 24, 2025
- michellebZ2893XG0 contributionsGreat overview of the city - knowledgeable guide and safe driver!This was a great overview of some of the main highlights of the city. We did it early on in our trip to get oriented to the city and I’d say it did a good job of that. Our guide, Jaime (“Jimmy”) was hilarious and super kind and knowledgeable about the city. Our driver, Carlos (“Charlie”), kept us safe and got us where we needed to go in a timely fashion. We got to walk along the malecon, visit the church of Our Lady of Guadalupe, went to a tequila tasting (learned a lot and the tequila was genuinely so good!!), visited a jewelry shop that specializes in Mexican fire opal and a leather shop with tons of leather goods. The last stop on the tour is lunch at a small restaurant in the mountains. Do make sure to bring plenty of cash because you’ll need it to tip your driver and your guide, as well as the restaurant staff and the musicians at the end of the tour. Most places along the tour either offer discounts if you pay cash or have a minimum purchase amount if paying with a card. For example we wanted to purchase about $300 MX worth of souvenirs but because of the minimum purchase requirement at the shop we had to spend $600 MX - not a huge deal but more than we were prepared for. The tequila place offered a 5% discount if you paid in cash. The lunch at the end is not included in the tour price. While the portions are fairly generous, each platter was around $60-65 USD. The meals are sold as large platters and there isn’t really an option to order something smaller, at least not that we saw. We purchased one platter and it was plenty for two adults. Drinks are sold separately, and tips are not included in the meal price. We have an all inclusive resort so in hindsight if we were to do it again we probably would have just purchased drinks at the restaurant and then gotten lunch back at our resort, but that’s just us. Our favorite part of the lunch was that it was in the rain forest right next to a stream. We got to watch the wildlife as we are which was so relaxing.Written January 20, 2025
- GiddyUpNGoTravel0 contributionsCautiously goodBe careful, the Website data entries did not match the actual hotel zone and pricing. Greyline associate corrected the shuttle number. Wait times for shuttles is a 15+ minutes in a chaotic area. Staff is friendly and courteous.Written January 18, 2025
- richard j0 contributionsQuick and seamless transportVery professional and punctual. Pleasant experience. Had some offers for tours and restaurant recommendations. That's always helpfulWritten January 13, 2025
- Rafael S0 contributionsGreat vacation!The service was really good! Even though it was very busy,they managed to keep me in line fast. And the car was very clean very friendly.Written January 9, 2025
- 445kyrav0 contributionsOn time, friendly, and helpful!We booked with Grayline ride services for our vacation to Puerto Vallarta. They were waiting for us at the airport, and we met with Ramon the first morning of our stay. Ramon recommended some excellent tours (Bahía Alegre and Las Caletas). There were strong tides on the first tour preventing us from completing our activities, but Ramon was extremely helpful and we were able to go again and enjoyed the tour a lot. We always received a quick response to questions and concerns. It was a pleasure to book with Grayline and Ramon, our vacation went smoothly with their help!Written January 1, 2025
- 186marchells0 contributionsMust Do!!!..Danny the pirate and his crews are amazing. Food is awesome and service was great. Danny was our pirate and he's AWESOME!. Thanks for everything; we had a great time and you have to do this. Out of all the excursion, this was far the best. It gets chilly at night with the wind so be sure to wear sweater... Other than that, this is a great night tour, great food and great service. Thanks again Danny the pirate; take care budWritten December 30, 2024
- Saskguy1550400 contributionsGreat Hotel TransferWe’ve used Gray Line twice in Puerto Vallarta over the past two months to go from the airport to our hotel. We booked with their online app. Both times the app was easy, they were never surprised to see us, were on time (or earlier), had clean cars and polite drivers. Highly recommended. My only comment if the company is reading this is to add Hotel Mousai as a hotel option on the pull down menu. Garza Blanca was there (same property as Mousai) but was a little confusing and first timers may not know that.Written December 28, 2024
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
More to explore in Puerto Vallarta
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
2.5
16 reviews
Excellent
6
Very good
1
Average
0
Poor
0
Terrible
9
querida116
San Diego, CA8 contributions
Dec 2019
Drivers were great and courteous. They knew where to take us as our hotel was not in town but outside of town.
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Good Morning
Thank you very much for all the positive feedback you have given us, we are glad you enjoyed our service during your recent trip to Vallarta
We hope yo see you soon again traveling back to Mexico!
We hope that you use our service in your next trip back to Puerto Vallarta, and we will also like to extend the invitation to our other locations in Cancun and Los Cabos.
Please feel free to contact me personally if you need any information regarding our destinations, or if you are planning to visit any of our locations anytime soon. (ux@mexicotravelgroup.com)
Thank you.
- UX Department (Mexico Travel Group)
Written January 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emily C
Seattle, WA2 contributions
Apr 2022 • Solo
I am so thankful I booked accommodation to get from the airport to my hotel before hand! It was a zoo at the airport and there were many people waiting in long lines for taxis. After finding the booth for Gray Line I was immediately helped and escorted to a car. I highly recommend using this service!
Written April 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Good Afternoon.
Thank you for the positive feedback you have given us, we are glad you enjoyed our service during your recent trip to Vallarta,
Hope to see you soon again traveling back to Mexico! We are looking forward that you use our service on your next trip back to Puerto Vallarta, we will also like to extend the invitation to our other locations in Cancun and Los Cabos.
Please feel free to contact us if you need any information regarding our destinations or plan to visit any of our locations anytime soon. (ux@mexicotravelgroup.com)
Thank you.
- CX Department (Mexico Travel Group)
Written May 21, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Achal (Al)
Edison, NJ6 contributions
May 2021
We met Victor on our trip to Puerto Vallarta. He was kind enough to share some good insights about the area, recommend places to visit (we had a blast !!!), and was always available to chat on the phone and was only a phone call away. Thank you Victor for undivided attention. I would recommend Victor for your trip and excursion needs.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Good Morning;
Thank you for the positive feedback you have given us, we are glad you enjoyed our service during your recent trip to Vallarta, We are glad to hear that our agent Victor was always pending for your trip.
Hope to see you soon again traveling back to Mexico! We are looking forward that you use our service on your next trip back to Puerto Vallarta, we will also like to extend the invitation to our other locations in Cancun and Los Cabos.
Please feel free to contact me if you need any information regarding our destinations or plan to visit any of our locations anytime soon. (ux@mexicotravelgroup.com)
Thank you.
- CX Department (Mexico Travel Group)
Written June 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travellover60
San Diego, CA43 contributions
Jan 2020
Grey line was there waiting for us; driver very personable; gave us option to go through or around downtown; handled our return at the hotel ; picked us up on time for the return. Highly recommend them for your airport transfer.
Don’t get caught by people grabbing you just before the exit (long counter on the left.) they are tour agencies-not your transfer people. Just go outside
Don’t get caught by people grabbing you just before the exit (long counter on the left.) they are tour agencies-not your transfer people. Just go outside
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning,
First of all, thank you for rating us with 5 stars in your review, all the advice that you share will be so useful to our guest's experiences. Thank you very much!
We hope that you use our service on your next trip back to Los Cabos, and we will also like to extend the invitation to our other locations in Cancun and Puerto Vallarta.
Please feel free to contact us if you need any information regarding our destinations, or if you are planning to visit any of our locations anytime soon. (ux@mexicotravelgroup.com)
Thank you
-UX Department Mexico Travel Group
Written February 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dlk09
Chicago, IL13 contributions
Apr 2019 • Couples
If you're staying at the Marriott, you should know that a taxi will charge you $80 pesos or (roughly) $4 each way. If you go with Grayline, the car will be nicer, but the charge will be $22.50 each way for a less than 10 minute ride.
Written April 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for taking the time to send us your comments.
When you book Transportation with our Company, our staff greet you and check all the
safety measures.
You also have assistance if luggage is missing, No hiden fee or local taxes,
departure assistance, insurance and concierge service.
No street taxis are allowed at the Airport upon arrival.
The price that you paid was for a private service not shuttle.
If you book a shuttle service is cheaper.
If you need any assistance, please contact us at: customerservice@graylinevallarta.com
Sincerely,
Written April 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Butch
Glendale, CA2 contributions
Mar 2019 • Family
I booked a round-trip airport-hotel transfer and I realized I just wasted money. Getting the taxi after you exit the terminal was no different whether or not you have transfer arrangements you still wait in a long line. Taxi to our airport would have only cost somewhere around $13 each way compared to the $90 i paid for round trip for 4 pax. Coming back was disappointing as our transportation was a no show. A company agent was supposed to meet us our hotel lobby the next day for confirmation which I don't understand why we had to do considering that our reservations had already been confirmed and they already had all our departure information other than the fact, that maybe, they want to meet us personally to sell us tours. Nevertheless, when that didn't happen, GrayLine didn't even bother to leave a message or contact us thru our hotel. We ended up taking Uber going back to the airport which, turns out, only cost me $5 for all 4 of us (and again, I paid $90 for the whole round trip the return of which didn't happen). I contacted all their numbers listed on their brochure which they gave us on arrival and nobody would answer and nobody returned my messages. I reported the situation to Expedia when I returned to the US and they are still investigating the issue as they had tried to contact GrayLine, and they too, got no answers ... only recordings. I still don't have my money back. If you fly to Puerto Vallarta, you DO NOT need to arrange for airport transfers, just call Uber, you will save a lot of hassle and a lot of money.
Written March 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mr. & Mrs.
Thank you for taking the time to give us your comments.
We apologize for any inconvenience you had with your transfer.
When you book transportation with our Company, it also includes Meet and greet, Assistance if
luggage is missing, insurance, assistance at the Airport and for your departure.
Our office is open daily from 9:00am- 6:00pm (CST). We always have staff at our office.
The reason why we always request to Customers to reconfirm their flight once you are in Puerto Vallarta,
is in case you have any flight or date changes, we can update the pick up times and avoid any
inconvenience with your return transfer.
You also get general information of the Destination and suggestion of the best places to visit.
In order for us to investigate further, please contact our Customer Service Department at:
customerservice@graylinevallarta.com
Please include under which name the reservation was made, and the dates you travelled to Puerto
Vallarta. We can work quickly to address your concerns.
Thank you again for taking the time to review.
Sincerely,
Written March 26, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roger T
2 contributions
Dec 2018 • Family
Good luck getting out of the mayhem at the airport and scrambling to find these guys to get to your hotel. Absolutely no signs no nothing. Had to ask 3 different people to find where gray line was. guy had to look through a list for 10 minutes to find us. This isnt a private car, its a unmarked taxi waiting in line to take the next guest.
Take a regular taxi for like $5-$8
MOST IMPORTANTLY- dont ever take this service if you are traveling with children, as they dont have car seats available. This is unheard of when you are paying $30 for a 5 minute car ride. Glad i booked it with american express because i filed a claim.
biggest bs service i have ever used. STAY AWAY. If you are a gray ling rep, dont bother to reply to this comment.You had your chance to fix everywhere when i called your office.
Take a regular taxi for like $5-$8
MOST IMPORTANTLY- dont ever take this service if you are traveling with children, as they dont have car seats available. This is unheard of when you are paying $30 for a 5 minute car ride. Glad i booked it with american express because i filed a claim.
biggest bs service i have ever used. STAY AWAY. If you are a gray ling rep, dont bother to reply to this comment.You had your chance to fix everywhere when i called your office.
Written January 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mr. Roger T,
Thank you for taking the time to give us your opinion.
We apologize for any inconvenience you had.
Our Airport staff are not allowed to be inside the Airport. Unfortunately only Time Share people
are alowed inside.
Our staff are located outside the Airport, with GrayLine logo shirt and holding a sign.
We understand sometimes the Airport gets very crowded and it may be difficult to see our Reps.
All the Transfer vouchers specify the location of our staff and warn you about Time Share.
When you book a transportation with our Company, it also includes Meet and greet, assistance if luggage
is missing, no hiden fees or local taxes, departure assistance, insurance, the service of a local Representative.
The car seat are only available on request.
We encourage you to please contact our Customer Service department at:
customerservice@graylinevallarta.com
Please include under which name the reservation was made and dates you travelled to Puerto Vallarta, so
we can work quickly address your concerns.
Sincerely,
Written January 9, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor W
1 contribution
Jun 2018 • Couples
Poor rip off service. I need a refund, They almost caused me to miss my flight! No confirmation for pickups or no communication period. Terrible customer service, and Ivan Arce is a useless coward.
Written June 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mr. Victor,
Thank you for your comments.
We are very sorry if you had any inconvenience with any of our service.
In order to me to investigate further, kindly get in touch with me.
My email: customerservice@graylinevallarta.com
Hoping to hear from you.
Sincerely,
Written June 23, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jay Porter
Rogers, AR249 contributions
Apr 2024 • Solo
Email received and requested me to call to ensure pickup. Never answered, emailed and what’s app. No responses.
Got to airport and found a stand - they did get me to hotel. This morning returning and driver is a no show. Called gray line and no response / answer; sent what’s app and no response. Absolutely horrible service. I would highly recommend against using this service / company. The service is extremely poor, not reliable and disappointing.
Trip advisor disappointed
Got to airport and found a stand - they did get me to hotel. This morning returning and driver is a no show. Called gray line and no response / answer; sent what’s app and no response. Absolutely horrible service. I would highly recommend against using this service / company. The service is extremely poor, not reliable and disappointing.
Trip advisor disappointed
Written April 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello JayPorter
We are sorry to hear that your experience was not satisfactory. At Gray Line Puerto Vallarta, we take very seriously the opinions of our customers, so we assure that your comments will reach the leader of the operations area to implement the necessary improvements and prevent these cases from being repeated.
On behalf of the entire Gray Line team, we reiterate our sincere apologies and thanks for your valuable comments.
Kind regards,
Gray Line Puerto Vallarta
Written June 19, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
moduline
Medicine Hat, Canada31 contributions
Feb 2024 • Couples
Awe they forgot about us as we stood in the heat for 90 minutes for our private transfer, booked though Viator and the Grey Line guy admitted they forgot us and then the waiting game began as they spent much time trying to get it straightened out then take us to a long line of taxies and those who tipped got rides and those that didn't waited. I asked Viator for some compensation, but They blew me off with a NO
Written February 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.