I purchased a shore excursion for myself and my party (4 including myself) for a City Tour with lunch in Puerto Vallarta for November 28, 2024. I want to tell you how unhappy we all were with this tour. It started more than 30 minutes late; we were not advised beforehand to expect considerable walking, and our guide told us very little about the city. Except for a brief view of the town boardwalk and a visit to the cathedral where mass was being held so we couldn't visit inside, our guide was very concerned that we stop at several shopping venues where we were left without access to the bus we'd traveled on. All of us felt that the guide was getting kickbacks from the shops for bringing us. Twice we ended up standing on the dirty streets in the heat waiting for up to 30 minutes for the bus to reappear. For lunch, we were taken to a town about 35 minutes away from our ship, arriving just after 3:30 p.m. by which time we were all very thirsty and hungry (no water or snacks available on the bus). After repeatedly telling the guide that our ship's last call to board was at 4:30 pm, we had very little time (10-15 minutes) to eat lunch and race back to the ship, barely getting there before the deadline. All of the people in my party were very stressed out and disappointed with this excursion.

First, we had to do a lot of walking—mostly on cobblestones. No way to identify us or guide except he wore an orange shirt. Tour left 11am after 2/10 mile walk to bus parked on side street. Except for the church, this was a shopping trip to specific shops which I suspect are giving kick backs to the guide and/or company. We didn’t get to go to lunch until 3:15pm at a place about 35 min from cruise terminal. Last call at ship was 4:30!! Very stressful. Food was good as was the location, but very hurried so some mistakes were made. We were late returning to cruise terminal but thankfully didn’t miss the ship. This tour was poorly run and the emphasis was clearly more on lining their own pockets than showing us highlights of the city. Very disappointed!!

Hector and Carlos made our trip to and from the airport seem less. Highly recommend. Thank you for the stress free service.

We had a good time at this tequila tasting. The host was very informative and had a lot of energy. We loved trying all the tequilas and the liquors as well. The only hiccup was that the address on TripAdvisor was outdated. Luckily they just moved down the block so we were able to find it by searching “Noble Corazón” on google.

The pirate ship was a lot of fun and the staff and food was amazing. Wish I would have known that the night ship was geared towards adult partying. My 4 year old granddaughter was very concerned during the pirate fight. Think the day trip would have been a better experience for her.

Great driver!!!! Hector was excellent! Challenging to get past all the condo sales people inside the airport! Proceed directly outside and to the left. The coordinator will have your name on a clipboard.

We had an 8 and 4 year old and they both enjoyed it as there are almost constant activities. Two meals, pirate show (sword fighting, walking the plank, some pyro), games (dance off, guess the amount of dots, etc.), and lots of beach activities. They also really focused on the kids to make sure they had fun and felt comfortable. You are assigned a personal pirate, who also has many other jobs including being in the show, who almost constantly checks on you which is nice. It also helps the drinks are somewhat watered down as they just keep appearing. Tips to know - the boat does move so bring your sea legs and seasickness medicine if you are prone. The transfer to the beach is in smaller speedboats so be prepared to jump in the water to make it ashore. And lots of audience participation so be prepared to be a bit silly which is part of the fun.

Moises was the grayline representative that took care of us at the hyatt ziva. He was very nice and made the process easy and exolained it all well. The tour was cheaper than expedia and we had an amazing time!!! The atv tour at jorullo bridge is a must! It was a great trail full of hills and things to see along the way. You stop at a waterfall, river and then and at the bridge. It was soo worth it!

Pésimo servicio. Got them through costco travel for round trip transportation to airport. After they found out I wasn't interested in buying tours from them. They wouldn't answer my messages to confirm my departure transportation.

My husband absolutely loved this adventure! It's a must see. We actually went in the pouring down rain with lightning and thunder which made the ambiance even better.

We booked a city tour with Gray Line Puerto Vallarta (agent's name Leslie) while we stayed at the all-inclusive resort. Do not book and be very careful. We went with other passengers (15-16 of us from different resorts). They stopped at Malecon for 15 minutes then Church of Our Lady Guadalupe for another 15 minutes. Not enough time to do anything or buy any souvenirs, trust me! Next, the driver and guide took us to a tequila manufacture place. They stayed there longer and constantly prompted us to buy tequila. After that, they took us to a leather store and a jewelry store that were neither a historical nor sightseeing place. We were there for a long time. We all felt like we were held hostages. They took us to places they'd make commission$ off us rather than tourists attraction places. After that, they took us to this eatery place all the way up in the jungle by the creek. The place had tons of flies, no restaurant name, no price list or menu posted and strangely no general public or any other tour groups - just gray line tour groups. Although this city tour was advertised "with lunch", the waiter brought us a bill of USD 89 for one plate of fajita and 3 water bottles when we were done eating. It was not even a bill, just a piece of paper. And the guy singing with a guitar billed us USD 20. I was shocked. And the waiter said to us "you have to leave tip". His attitude was very threatening that I just wanted to get back to the resort safe. That place is opened just to scam Gray Line tour groups. The entire tour was very unpleasant.

Small and intimate. We sampled 8 different bottles and learned the history of tequila. They didn't pressure us into buying anything, but I did leave with 2 bottles. You can probably find cheaper bottles but this is local and very good tequila. I highly recommend if you're near the boardwalk (El Malecon).

We took our nephew and niece on this great fun day out , kids loved getting dressed up . Went to the beach and played pirate games - food and drink was good . Every one had alot of fun .

Great service, efficient, and personable. Our transfer coordinator Carlos at the Hilton Riviera was especially helpful, friendly, and accommodating.

Great transportation company. Got service from the airport to our hotel at Hilton Riviera and back thru Costco Travel. Super friendly drivers, easy check in process, and super accommodating. Went with 8 family members and they accommodated all of us in one vehicle at no extra cost. Totally recommend. Super fast, safe, and reliable.