The pickup and delivery to the airport was efficient and well organized. It would be nice to have received a bit more information on how to find a spokesperson when arriving in Jamaica though. After getting through customs and retrieving our luggage, it was a matter of wandering around and looking for someone that had a Nexus ID. Aside from that though, we were transported safely and comfortably to and from the resort.

The hotel is beautiful. I am a H10 privilege member and it was my first time visiting that property. The only issue is that the property is not close to anything. The beach was very small and rocky and had crabs in the sand. (which I didn't mind). There were no vender stands on the beach to shop. The food was mediocre. I stayed for 7nights and booked three rooms. Only one was a privilege room in the privilege building and my room and the other room was not in the privilege building. I tried to sort it out but they would not give me a privilege room even though I was a member. The music shows were good. The entertainment was fun at the pool and at night. I visited the casino and I made out pretty well. However this is probably the one and only time I will stay there only because of the location.

5th time at the hotel and again superb staff amazing entertainment amazing they work so hard. Rooms spacious and clean I phoned and requested asking for fresh towels and was immediately brought to my room. The food was good Italian was the best and waiting staff were all amazing and polite. I spent my holiday on the beach it was lovely and the guys on the beach will ask you if you want a smoke or sell there wares but they don't hound you I found them very entertaining tho some some people moaned about them they are only trying to make a living like every one else. The pools are always busy. I wouldn't put my toe in them as most people are in there all day, and you never see them going to the bathroom. Hence, I preferred to swim in the sea.The jerk chicken hut is a must it amazing but long line to wait in but worth the wait. Would I come back to this hotel absolutely its for all ages, not just the young

Richard is very friendly and amazing driver from Montego Bay airport he made our trip special and comfortable highly recommended.

Amazing food... very well prepared. Never saw a Bellman during my entire stay, I had to take my bag to my room and return to the lobby myself. Not many staff members to provide guidance nor direction either. The room was very far as well... maybe like 2 miles from the lobby. Room was nice though, not a great view but it had a great shower. Commendations to Zhannia from the dining room... excellent service!'

Pick was on time for arrival & departure. Vehicle was clean and comfortable. The driver was very friendly.

Security or lack of when in need! Waring if you are staying at the hotel ! Please do not think that this is scaremongering I just want people to know ( especially if you are staying here alone ) about the security measures or lack of if there is an incident. This evening a person who had had too much to drink and had I accept attempted to enter my room “ by mistake “ this is not the issue the issue I have is that no amount of calling reception, customer services or any number displayed in Rui’s glossy brochure got any attention. Having someone drunk trying the door handle and trying to get into your room for 10 minutes is quite disconcerting. When I reported the matter to the supervisor and duty manager the response was poor, they seemed more concerned with asking me if I knew how to use the telephone in the room when they established that I could operate a telephone to ask for help they were more concerned with saying the receptionists and customer service must have been busy! Again I accept this fact. Luckily the door was locked and coupled with me shouting at the man to go away and shout through the door he had the wrong room I dealt with the matter myself. The duty supervisor did arrange for 2 security guards to come to my room and check the telephone was working and had a dial tone I believe this was done to appease me. Apparently no such think has happened before at the hotel! Just wanted to put it out there to be aware

I don’t know where to start, my experience with the resort was one of the best experiences ever!!! It was my first time outside of the country and I’m So glad we chose this resort!!! The food, the service, the drinks everything!! 10/10 recommended!!!

Outdated property Tv not working, but never told us at check in, all they can say is I’m sorry , it’s disgusting, they don’t know when their TVs will be back on but yet they are charging full price. I want the corporate office, im not letting it slide. The room is suppose to have a working TV just like they don’t have anything to do with the cable company and the tv not working . I don’t have anything to do with why their cable company hasn’t fixed the problem yet. At 300 per day, I feel like the cable should work.

The Japanese restaurant is a must. Ask for Geetha. She was amazing and made my daughter's 50th birthday dinner a blast. Even had my husband get up and help "cook"

I was transferred in a SUV with comfort and a very informative safe driver whose conversation made time seem short to airport

We loved the place, the city and the people! Everyone was so so nice! The vibe team was incredible and gave us the best experience ever. I will definitely be back!

I had emailed the company about 2 months prior for pickup at the airport. I also requested transportation from our resort to another resort. The prices were fair and the drivers were on time. They made it easy to communicate on WhatsApp and were flexible with timing. I found this to be a reliable company and would recommend them in the future. They know the area and were able to make a quick stop along the way since we had private transfers.

We had the pleasure of having Courtney from Viator inclusive Island tours with us for our airport transportation. Out first time in Jamaica and He made us feel very comfortable! We asked him to be our private transportation for our excursions for the remainder of the week. When we come back we will definitely be having Courtney again!

Our airport transfer were fantastic. They were quick to pick up at the airport and right on time for our pickup at the hotel. The drivers were knowledgeable, interesting and kind. It takes some skill to drive in Jamaica and our driver always made us feel safe. When we return we will 100% book this again. Thank you