Gilly was our booking agent and he set everything up well!! Great customer service!! He was very helpful,professional & personable! Would definitely book with him again!!!

On arrival you go through the processes of immigration, then get in the endless queue which seemed endless to get through security and passport control. In total, it took us around 2.5 hours to go through & collect your luggage to get out of the airport. Departure is a totally different story, every thing was so easy. If arrivals could be this easy it would have been a pleasure.

I have to start by saying that I had neither lunch nor dinner at Pier One but rather it was a stop on a bus tour from Falmouth Harbor. I really liked the vibe and look of the restaurant, especially the outdoor patio. As part of the tour, we received complimentary Jamaican coffee and Banana-Rum bread, both were absolutely delicious! The bathrooms were clean. I loved looking down to the rocks and seeing blue crabs hurrying around. There were beautiful sailboats to watch as well. It was a very pleasant stop and I hope to return someday for a meal.

Friday night dinner and dancing with Jamaican locals. The ackee wontons, salt fish fritters with escovitch sauce and the fish taco with the spicy tropical fruit sauce. I got a taste of the island’s delicious foods which varied from sweet to spicy while enjoying the beautiful breeze off the pier. The view was exceptional! After dinner the DJ plays various genres dance music. I was able to see all the latest reggae dance moves. The facilities were very clean and staff was courteous and friendly. The experience is a must!

Never in all of our years of travel (including Pearson Airport) have we needed 3 1/2 hours to get into a organized madness called a check in (I blame Sunwing also for their unorganized check ins) and then sit on a plane that we barely made, to only wait another two hours on the tarmac, as they slowly brought out the luggage.

Completed the enter Jamaica form on line prior to leaving for Jamaica. Completing this allowed for easy scanning at the kiosk on arrival as well as continuing on through immigration and getting your luggage. The terminal is a little on the small side for the amount of traffic it recieves.

Visited with family august 2022 and oh my goodness we really looked to ambiance and classy atmosphere. The food was delicious and fresh. They had a big screen at the sports bar, music(not too loud) and a clean classy restaurant. This is a must visit in Jamaica.

Service was mid. After 25 minutes of being seated, I was greeted by a busser and told that my server will be with me shortly, I had to ask for water which is literally the bare minimum. After I did get the water, it was another 20 minutes wait. My impatience and knowing what service should be got the better of me an I made my way to the podium to let the hostess know I am yet to see a server....well, I did see servers, they all looked us dead in the eyes without even asking if we are okay with nothing on the table. I get it, it may have not been their stations but still a simple "are you okay?" goes A LONG WAY. After complaining, I was given a server, fine. the only time he touched the table was to drop food off. No ordering of something to drink, needless to say, I placed a drink order. Notice I said drink, which means I only had ONE! In service, the tactic is, you offer drinks first, let them sip until the food is ready, by then, they will need another glass, that will serve through main course after which, ask if they would like another. On that night, I went prepared to have 6 drinks between my partner and I and we only had two. He has ONE and I had ONE! When I was searching for the server to order another one, he was no where to be found! Anyway! I will be back on Saturday so please be on the look out or an updates review. And please, keep the "food is prepared to order" response. Believe it or not, I KNOW! The food taking awhile was NOT my problem. My problem was all the service INEFFICENCIES.....IDK, maybe the color of our skin perhaps?

Wow! This must be on your bucket list if you’re visiting Ochi. We intended to do the rafting, but so glad we change our minds. Our tour guide Dwhite was incredible and made the experience 10x better. The tubing is great fun, full of laughter but also has relaxing parts as you go down stream. For the price you pay, this experience is highly recommended!!! Beautiful scenery

Just wanted to say, if you have ever chosen NOT to take out trip insurance, DO IT. If something goes wrong, delays, something is lost, or you get stranded having insurance can really pay for itself. We never took out the trip insurance before but decided to do it on our recent trip. We ended up getting reimbursed for everything we had to put out. Sure it took a while and was a lot of paperwork but it was well worth it to get back a big chunk of money we put out. Another tip KEEP ALL your paperwork. Boarding passes, receipts, flight confirmation info, etc. Even if you don't need them at the time, you never know when you will.

Cj's water sports is a must do if you are planning to visit Montego Bay. They are the best for all snorkeling, fishing, party boat, sunset cruise with friends or family or if you want oreo adventure they offer the best parasailing

Visiting from London. Came out for dinner and drinks. Lovely view if the sunset. Food and vibe was nice. Great customer service from Kaylee. Would definitely recommend coming here even if it is for one drink and the views.

Me and my family have a wonderful time experience here was great birthday for my Aunty and she enjoy every moment big up dips pool bar staff Vinessa,Marvin,Owen,Chanel,yanique,Sean,Jevon,latesha,davion,Anthony,Sean,Steven,maxwell,and also shanalee from the front desk

Shellika our waitress at pier one was exceptional very great customer service and overall experience

The most serene and tranquil experience I have ever had and my literal favorite excursion during my trip to Jamaica!!! My group of 8 and I listened to music, enjoyed some drinks and laughs while relaxing on the river and I was in good hands with Fred. Thank you for the experience and taking care of my group Martha Brae :)