Great service from Rosario, Jennifer & team. A local family business that puts money back into the local economy! It was really nice to have a private transport to and from the falls instead of a huge bus. We were able to leave when we wanted. Bus was spotless, with plenty of water and soft drinks. Rosario shared a lot of local information and was a great host.

We had a spectacular time! Mara and Neuri were amazing guides. They were on time, very professional and knowledgeable. We were even assigned our own video/photographer! So you really don’t need to worry about trying to take pictures as they will capture those candid shots along the way. The lunch afterwards was much needed and delicious as well. The waterfalls were beautiful and the guides at the waterfalls made sure everyone was able to keep up and safely navigate each area. This was an exhilarating experience. A must do if you don’t mind an uphill hike and then descending into fresh, cool pools of water!

We are still in awe by the amazing experience we had visiting the falls and appreciating the effort that the company made to keep us safe and take care off at all time of the tour. I highly recommend this activity and Exceptcust tours!

Despite the rain, we had a great time! The drive up was beautiful. We enjoyed the time at a local farm where they hand wrapped cigars. We had a lot of fun.

This is our third time using DSRR for our airport transfer from Santiago, DR to Puerto Plata, DR and back. Both Johny was on time to pick us up at the airport and Jose to pick us up from the resort for our return flight home. Both drivers were extremely courteous and friendly. They were great drivers and we felt extremely safe at all times. We have never had a bad experience with this company. They also offer some great excursions that we have taken in the past. This time we didn’t want to do any excursions since we have actually done most all of them previously. I highly recommend DSRR. Rosario runs a tight ship and Jennifer is very helpful and responsive in responding to questions. This is the only company we use when we come to the DR. You will not be disappointed if you book with them.

Very nice experience, the guides were profesional, fun and charming!!!! The views were wondeful, you do have to be careful with the dominican minutes, and should wear comfortable, and adequate shoes and clothes. 10/10

The service was incredible.He went above and beyond the excursion itself He took us to a beautiful amber museum And to a chocolate factory where we drink coffee and tasted different chocolates. This was absolutely amazing and would recommend to everyone. The horses were also a beautiful experience. I have nothing bad to say.

Wow ! What an amazing experience. Directions to the collection point in the main road were spot on . Taken in an air conditioned van with WiFi ( kids pleaser) to the waterfalls. Looked after throughout, felt safe , great fun. Lovely lunch at the waterfalls ( provided and part of the cost) . Really enjoyed visiting a local community store . Bought coffee which was half the cost of the same product at the port duty free store . Bought all photos and videos of the trip as very very reasonable.

Terrible service. Reached out via WhatsApp to inquire about a group rate and the possibility of creating a quote/package if we were to contract them for multiple Private Transportation events. The agent I spoke with (possibly the owner Rosario?) was not direct with the necessary information needed for a quote, and instead was rude/snippy/disrespectful, and did not have a helping demeanor. Great Customer Service is everything when it comes to running a successful business. I would highly recommend you take your business elsewhere. Plenty of other options in the DR that will give you a better rate and higher quality of service.

The views and actual ride was amazing! Our guide did an excellent job of helping with the horses and I felt completely safe. The only complaints I have is that the actual bus that picked us up was hard to find and that both employees who picked us up didn’t speak English which further made the pickup more stressful. All they could say was basically “get in the van” which made my sister feel like we were being kidnapped. Also, when we stopped at the beach for a break, we were bombarded by people asking us to purchase various items, so be mindful of that. I was thankful that we didn’t have any cash. Overall though the experience was pretty great and I would book again.

i went on this excursion off of my cruise with my two daughters (16 & 18..i am 54). we all had the best time! the tour operators and guides were amazing. customer service excellent. the hike itself and the waterfall slides and jumping were a little more hard core than i had expected, but that’s probably bc i’m terrible at researching. but i did it and im so glad for the experience. a few notes if you are considering this: make SURE you have really good/stable water shoes. i bought ours from amazon and they definitely did not offer enough support and stability…you will be walking over and balancing on rocks almost the entire time. also, i thought the excursion was 4 hours but we were gone closer to 6. we still got back to our ship on time. and last it’s quite a walk from the port to the meet up point so make sure leave plenty of time. all in all i would highly recommend

This is a must do experience! The waterfalls and rocks are beautiful. The jumps and slides are exhilarating. I was nervous about the last jump, as it is 18 feet high but I did it and got out and done it again. It was me, my husband, and our 2 teen boys. They are still talking about this excursion and this is an experience we will all always remember. The hike up the mountain is strenuous but do able, DSRR tour group was very understanding and would let you stop and take any needed breaks. The night before the tour, I received a text message from DSRR with all the same information as the email, explaining where we needed to go to meet them. It is a good 15 min walk once you leave the ship, you will go out of Amber Cove cruise port, through the gate, across the entrance road and walk down the side of the road on a sidewalk where you will see vans and tour groups holding signs. There are plenty of tour group employees along the way to help guide you. We lucked out and had a private tour with just our family that day. We met Elizabeth (which is the owners daughter) at the bus, she introduced us to Jonathon, our private photographer, which took some amazing photos, buy the photos you will not regret. I am the mom who is always taking pictures and not always in the pictures but this time I was in them all, and videos! Elizabeth was very sweet and talked to us the whole ride to the waterfalls, answering all our questions about their cultures and lives. The van also has free Wifi and A/C. Once we arrived at the waterfalls we was introduced to our tour guide which was so much fun! He made us laugh so much during the tour. Once we completed the waterfalls, Elizabeth and Lilo (driver) was waiting for us to eat lunch off the buffet, and provided sodas for our whole family. We truly enjoyed not only the waterfalls but also DSRR tour group and highly recommend both. And so much cheaper than booking through your cruise line. One of the first questions DSRR asked was what time we wanted to be back at the port because they want to make sure you have time at Amber Cove and don't have to stress about missing your ship.

Had a great time. The guides were very knowledgeable and entertaining. The hike wasn’t too bad up the hill but those who were less athletic found it challenging. Was totally worth the effort once you reached the falls and refreshing cool water. The food afterwards was tasty. We bought the pictures taken from the guides and it was emailed as promised in about 3-4 days.

The walk from the port to our pickup spot was long and hot and a little confusing but we finally made it after lots of offered help from other street vendors. There was a little confusion on the meeting time as well, but it all worked out fine. Unfortunately due to the amount of rain the region received our group was unable to get to the waterfalls and ziplines due to the national park being closed but the Exceptcust crew made up for it. I wish I could remember our main tour guide's name, beautiful young lady with Rosario as our driver and Monkey as our photographer. Super crew that we had a great time with! They showed us the local area allowing us to sample authentic DR food and rum and a look into the culture of DR. The beach was beautiful. Next time we are in the DR, we will absolutely reach out to the crew at Exceptcust!

Best tour ever! Thank you for making the day perfect. This was safe and fun. My favorite part of my vacation. Thank you again for a memorable tour!