We had this excursion booked but when we arrive to be picked up at the lobby of our hotel we were informed it was cancelled due to weather...ok understandable but would of been nice to have a heads up. Was told I would receive a credit in 3-5 days (conveniently after our vacation ended), it's been 3 weeks and still nothing. Had to open up a dispute with my credit card company. Very disappointed.

Don’t waste your time. This excursion was so unorganized. Waited 45 min at another hotel picking up passengers that had not pre booked. By the time we got to where we needed to be, we missed our boat to the island. Had to wait another 30 min trying to get on another boat. Left the resort at 7am and didn’t get to the island till almost noon. Spent a couple hours on a run down beach then took a catamaran back. We were on the bus traveling for a total of about 7 hours there and back and about two hours on the beach. The beach area was the same area where the boats come in to board. So everyone had to move when a boat came in. Would have rather stayed at the resort then to have to waste a whole day of our vacation. We brought our concerns about the trip to the person we booked with and the said they’d get back with us and never did.

Unfortunately this did not live up to expectation. The glass in the glass bottom boat was so dirty with algae you could not see through it. The ride on the scubadoo was only 10 minutes at best out of a 4 hour excursion. So there was a lot of waiting around. Such a shame for what could have been a great excursion

Wow where do I start taxi turn up nice and on time so thought great We drove pulled up at the back of some hotels under a tree Driver disappeared for 20 mins no explanation came back said 5 more mins to which another group joined is which was fine Got to the beach and boarded a small boat 10 people on board holes all over the place no cover on the engine which was attached to a petrol tank in the middle of boat Got told to sit one side to stop the water coming in through the big hole Carried on as a few nice big fishing boats sat waiting for us We pulled along side the shabbiest boat more holes on board quickly sailed out to the notice a hole in the toilet floor Ladder to top deck held together with a spanner so didn’t not attempt to go up there The camera man that came with us slept on the floor for at least 3 of the 4 hrs maybe a good thing as no photos to be pressured into buying Anyway caught 1 barracuda as a hole group natures fault nothing else No seats I sat on a step in a door way being smacked into door frame every wave we hit which was constant as very choppy again nature Partner stood up for the 4 hrs Back on land well foot still in the see a driver appeared with right ready let’s go Wasn’t impressed the group needed the toilet before taxi back On the whole a complete shambles Do not book with this company

I made a payment with them..after 4 weeks I get another charge of 5k from my credit card....they are scammer? Theft. They use your credit cards

Fun trip. The transportation was a little screwed up-- we spent forty five minutes waiting at a collection point for vans to arrive with guests from other resorts to join the main bus to Bayahibe. The boat was run down, and the Bayahibe Beach launching point is full of scamsters trying to sell you cheap souvenirs. We got water and basic sandwiches as snacks. Long boat ride, with a detour up the Chavon River that was completely pointless. Stopped for a half hour of snorkeling off the back of the boat. Okay, mostly fish trained to come around as they threw white bread overboard. On to the island. Decent beach, but extremely rocky/coral and not great swimming.

We had a great experience,we have been in touch with Hendry from the office,our guide was Fredy in this activity we meet the country testing the Dominican Food. Zip line and Boogie experience was amazing

the worst tour ever, we were waiting from 7:40 a.m. to 8:35 a.m. for them to pick us up, the aoutobus is small and full of people (about 20), it takes about 1 hour to get to BAHIBE there you have to walk to ek point where the boats leave, another half hour wait, the time that you stop enjoying the natural pools and the beach of saona is minimal, they are only interested in getting money from you in photos, tips for the one who drives the boat, the bus, the guide, the photos are a scandal who wants to charge like 100 dollars for digital photos in the era dq any phone takes incredible photos. A pina colada 10 dollars and lunch nothing to see, the drinks are only rum with cola and only that. I recommend investing with the locals that they do know about the companies that provide better service.

Me and my girlfriend booked through them on our arrival at Punta Cana Princess. They canceled our trip the next day and told us about it after 3 hours, after we woke up at 6am and drove by car to the airport. After couple of days, when I back home, I noticed they charged me first 140 pounds and 15 pounds after without any reason. Then I phoned GAVIN, the supervisor of the escursion, and he lied to me saying that I will get a refund. 1 month after, I still waiting for it. Very unprofessional! How can you still people money like this?? We work hard to deserve this kind of vacations, and the only thing we wish it's not to meet people like you. Very very disappointed, Please avoid this agency and never give your bank details.

Excursion was a total disaster from the beginning. As per instructions, we called the tour company 24 hours prior to confirm our pickup. After 4 different attempts, our travel agent finally got a hold of someone who spoke english and was told we were on the list for pickup at 0700 am. We waited in the lobby until 0800 am and no pickup ever arrived. We made multiple attempts to call the tour company and were unable to reach anybody, so we went about our day. Our travel agent finally got ahold of the tour company and was told that they were at the hotel waiting for us until 0730 which was absolutely not true. Avoid this tour company, they are terrible!

Fab day trip, tour guide was good, friendly and full of information, food was good, lots of different stop off’s to see the culture side of the holiday, met some lovel6 people on the trip

Keep in mind when you book this excursion to do it towards the beginning of you vacation in case they reschedule. We didn’t think about high winds causing us to be unable to go two days in a row, so we missed out.

By the time the bus picked us up and we picked up people at other resorts we spent one hour and fifty minutes on the bus, note they had the bathroom on the bus so we couldn't use, a few of us barely made it after morning coffee. They told us it would be fifty minute ride. My husband dive and the coral wall was food but snorkeling was just ok and because of so many boats we had to stay within a small space. We could only snorkel off the island with guide and not much to see. Fed us lunch nothing special but filled you up. Our boat ride home was very rough, white caps after a storm went through

After a short journey to the boats we were split into two groups. One on the speed boat and the other a catamaran. We were on the later. First stop for snorkeling and the a cruise to the island. On board we were supplied with drinks and dancing. On the island we had lunch of either lobster-pork chops-chicken with all the trimmings. Swim in the sea then a speed boat back stopping for more snorkeling and party in the sea.

Obviously a canned package tour, but coordinating the various people on to the bus from Punta Cana to Santo Domingo was stressful. Drivers/coordinators didn't speak English, and aside from the pick-up from hotel, wasn't told that we would be re-shuffled or what was going on. We went from hotel to a gas station where a bunch of vans & buses were mixing people and getting their tours together. After about half hour my group went on small van, very beat up, with no English explanation of what was going on. We stopped along the way at a tourist shop (don't buy, they are way more expensive than you'll find later in the city). But clean bathrooms. The SD tour was ok. The guide or tour company more interested in hitting trinket shops than sharing the history and culture experience. There were 3 souvenirs stops. 2 too many, and be careful of both the exchange rate they give you and the prices. They played games with me at 2 of the shops, took money from me each time with tricks with counting money or getting "confused" with basic addition and over-charging. Saw them laugh and pocket money after checking some people out. Hopefully isolated incident. The place they took us for lunch was superb. I didn't expect such good service and food since it obviously catered to tourists. nice surprise. Overall, long day but got to thoroughly see the city. The walk to the caves is very impressive (moderate amount of stairs). Pay the extra couple dollars to see the last cave requiring someone to pull the group to the other side on a raft. Worth it just for the view. Bring a couple bottles of water, sunscreen if you easily burn. People on the tour very nice, especially the ones trying patiently fixing my Spanish.