Our experience was awesome from the moment we were picked up from our hotels to our drop-offs. Since we were a larger group than what we could book ourselves, we ended up customizing our private cruise tour with MyTaiwanTour directly. They were responsive, organized and accommodating, especially since our group split their stays at two different hotels, and they were happy to provide pickups at both locations. Our tour guide, Tai, was great! It was a pleasure for us spending a day with someone who was knowledgeable, personable and led the tour that was neither too talkative, like a TED-Talk conference, or too dull. Sun Moon Lake truly was pretty to sail in. It's certainly not physically grand since we hail from the Great Lakes area, but that didn't dampen our tour at all. Seeing the landmarks around the lake was cool, too. I do wish we had more time at each spot to roam around, but it is what it is. I'd highly recommend this tour, and thanks again to Tai!

Had a fantastic tour with Bill W. Very knowledgeable, helpful, patient. Only set up a private tour last night and they made it happen. This is a great company!

This was an amazing experience! I would definitely reccommend doing a tour through MY Taiwan Travel Services, the tour guide that my mom and I were given was amazing. She was able to show us a lot of amazing things and she was very knowledgeable in the subject of Tea. My mom and I did the Tea Tour and it was amazing, we had many wonderful teas and we were able to see where and how the tea is made. The lunch that was provided was good as well, it was prepared by a nutritionist and it was very fresh. She then took us to do the Eco Sky Lanterns and it was an aazing experience. I would definitely book another tour with this group again!

We have done private guides in over three dozen countries. We had one excellent guide (among the best we have experienced) and one guide among the weakest we have had. We had done a private tour for three days in and around Taipei with an excellent private guide. He went above and beyond, gave good descriptions, carried a tablet that he he had prepared historical pictures of the sites we visited and museum highlights. Our 6 day tour outside of Taipei had a well organized itinerary, however the "English Speaking Guide"/ driver, had very limited English skills, although he was a very proficient driver. We had to work very hard to understand what he was trying to tell us. He was even less skilled at understanding questions we had. We eventually gave up posing questions as he often answered information about something other than what we asked. He seemed to be always watching the time making us feel rushed. On the last day I sent the agency a review. They shared the review with our guide before making our parting with our guide very uncomfortable, with our guide telling us we had ended his career. What most upset me was that "My Taiwan Tours", put all the blame on the guide. I tried to point out that they had hired him, putting him in a position he was not qualified for, advertising him as an "English Speaking guide" and it was their communication with the guide before the tour was over (without our consent) that resulted in such a uncomfortable parting. I gave them several opportunities to take responsibility for their role, before writing a review and they only said the would review the processes the agency uses.

Great trip out of Taipei. Guide Melody was excellent. Atmosphere at Jiufen hectic but fun, contrasting with an evening spent at a great tea house overlooking the valley below.

My wife and I booked a private day trip with My Taiwan Tours and we’re quite pleased with it. I developed a list of places that we wanted to visit. They lined up David Lin as our tour guide along with a driver. The car was comfortable and both the guide and the driver were top notch. Our trip lasted 8 hours and we visited Yehliu Geopark, Golden Waterfall, Jiufen Old Street, Shifen Waterfall and Shifen Old Street. There was a lot of variety to the sights and the day was very enjoyable. Prices were reasonable. Highly recommended.

The whole process from booking to the tour was smooth. We accidentlly double booked the tour initially and we got a refund without issues. All correspondence was done through email so as long as you have access to WiFi while you're inTaipei, the tour guide can reach you and communicate. We were picked up by the tour guide and the driver promptly at our airbnb. This was our first time in Taiwan and it was a really nice way to see taiwan beyond taipei and also chat with a local about the culture, recommendations, etc. We spent just the right amount of time at each of the locations it never felt rushed or too slow. The site are incredible, beautiful. Melody was amazing and I highly recommend!

Vita was an amazing tour guide! She was so friendly, fun and knowledgeable . We had such an enchanting time building and releasing our lanterns; taking in the wonderous views of the waterfalls and visiting the stunning villages of Shifen and Jiufen. Even the soft rain could not dampen the day. Thank you Vita Chen and My Taiwan Tours for making great memories .

We had the pleasure of spending the day with Vita, a lovely, knowledgeable guide. We loved the entire tour, but my daughter’s favorite experience was making lanterns in Shifen. In fact, she said it was the best tour she’d ever been on. And she’s been on a lot of tours in a lot of places. Don’t miss out on the opportunity to sit down and eat with Vita. She knows the food. She knows how to order it. It was so helpful!

We are a family of 6 (2 seniors, 2 adults, 2 kids) that booked a private, custom tour around western Taiwan (Taichung, Alishan, Sun Moon, etc). I did a ton of research beforehand, and even with the thousands of positive reviews, was still a "bit" skeptical that we would have the perfect trip I envisioned. But I was WRONG. And they totally exceeded my expectations. Jessie was our tour guide, and Mr. Lai was our driver -- both were consummate professionals, incredibly friendly, and maybe most importantly, unbelievably flexible. Everything we asked, it felt like they went "an extra mile" to make our experience memorable and fun. For example- on a few days, even though the "official" agenda only had a few experiences booked, Jessie took the initiative to fill in the gaps with things we didn't even know we could do that were super-fun (and educational even!). Nothing felt rushed, everything just felt like it went like clockwork. I don't write many reviews. But this one I'm more than happy to do so. You won't go wrong with MyTaiwanTour (and if you do- ask for Jessie, she's great)!

Extremely impressed with My Taiwan Tour. Ivy was excellent with the trip planning stages accommodating many last-minute changes and researching our locations and time allocation. She made sure the drivers knew exactly where to go, even the most obscure places. When we were there everything went effortlessly. Our drivers Jaron and Ken were both fantastic. Very professional, prompt, accommodating and informative. Both also had great recommendations to add to our trip and you could really tell they were working hard to make sure you saw and did as much as you could. We very much appreciated them both. If you want an exceptional tour to Taiwan, then this is the company for you. I had a very specific tour in mind which they executed flawlessly. I had looked at a lot of custom tours for Taiwan and the prices for My Taiwan Tour are very reasonable and they clearly do a lot more research than other companies into what you are trying to do so there is no wasted time on the ground. Excellent all around, could not recommend more highly.

This was a well organized tour, which allowed us to see many of the highlights of the island. We did the 6 day Around Taiwan private tour. Everything went as advertised and arranged. The hotels were uniformly good. We did opt for the nicer grouping of hotels. Communication with the office was easy and they were responsive. The highlight was our guide Ken. He is very knowledgeable about the country, and willing to share his opinions. He was also our driver, and we felt we were in good hands with him. He is a careful driver, which we appreciated. Note that this itinerary does require a fair amount of time in the car going from place to place. I would suggest that if you have specific places that you want to see, or spend more time in, that you arrange that in advance with the office. The days are full, and there isn't time for any impromptu detours to sites. Having said that, Ken was great about minor detours or quick stops for a photo, or to sample some roadside produce, etc. All in all we were quite pleased with the trip, and with MyTaiwanTour.

I recently had a fantastic experience with My Taiwan Tours and felt compelled to write about it. I'm a solo traveler and never travel with group tours as I prefer my own unique experience; and hardly ever do I book a tour with a guide as I'm more inclined to figure everything out myself. But because of the itinerary I drew up along with all of the activities' I wanted to do in Taiwan, this time I thought it was appropriate to hire a guide, and I'm glad I did. It's been years since I worked with a company to plan a trip; so it doesn't happen very often, but here is my review of My Taiwan Tours; they deserve it! To start, there is no "tour" for me to select to review specifically as my trip was completely custom, so here is a quick overview of where I went over the course of 13 days in Taiwan; I essentially made a loop around the country. This includes places I stayed overnight at along with a few places of note that I also stopped at along the way: Taipei - Jiufen - Kavalan Whisky Distillery - Taroko National Park - Sun Moon Lake - Chiayi - Kaohsiung - Tainan - Taichung - Lukang - Taipei. It was a fast paced itinerary packed with activities every single day; which is the way I like it. I could write pages about every single place I visited and every activity I did along the way, but I want this review to focus on the people that helped me along the way. Rest assured that every single city was great in its own way, and all of the activities I was able to do will be ones I remember forever. I have nothing but great things to say about everywhere that I went. I will specifically mention the food very quickly though; I don't consider myself a "foodie" but I have to say, Taiwan may have the best food I've ever had on vacation. My guide, Vincent, was awesome. He did such a great job every single day. He knew all of the local places to go and eat that made the trip so much more authentic to me, and even knew all of the checkpoint schedules when driving through Taroko in order to avoid waiting hours at them had we arrived late, which never happened. I never would have known that had I been on my own. He's also very well traveled (maybe even more than me) and is very knowledgeable about photography, so we were on the same page about a lot of things over the course of 13 days and he understood everything I wanted to accomplish. We were able to visit every place listed on the itinerary plus many others because of his good planning. If you get Vincent as your guide consider yourself lucky. Speaking of good planning, before the trip I worked with Vicky at My Taiwan Tours to put together my itinerary. She also did an excellent job, especially considering I'm not the type of person to just select a pre-arranged itinerary and go with it. Mine was a truly custom trip and she took great care in planning it while also making sure it was doable. Had I not received any guidance there would be no way I could have accomplished what I wanted and it probably would have been very stressful. I very much appreciated her taking my giant list and narrowing it down to a trip that was excellent while also fitting in to my time constraints. Taiwan as a country is really special to me now, and I'd love to return someday as my list of places that I want to see still has too many locations on it that I didn't have time to visit on this trip. I had high expectations, and somehow, they were all exceeded.

Our tour ended up being a nice small group of 4. Vincent, our tour guide, was fantastic. He told us lots of stories and answered all of our questions and flexibly and expertly tailors our day so we got the most of it. The scenery was stunning. Lunch was amazing- I requested a vegan meal ahead of time and was served a tasty banquet!

- Do book your tickets online at least one day ahead as there is a limited amount of tickets per day only. - Once up there, you can request the guide to help you take photos using your phone. Your phone have to be placed inside a provided plastic case that is attached to your lanyard. - By booking the tickets, you get a special guide bringing the group up, cutting queues.