The staff was horrible. It was obvious nobody wanted to be there. The entry staff was extremely rude. We tasted some wine at Bodega 1883 inside the gate outside the wine store. It was absolutely the worst and rudest staff I've ever experienced in 40+ years of travel. The one shining star was Francesca. I probably spelled it wrong, but she saved our visit. Stay away!!!!! We visited 5 other vineyards during our visit. All were less known and had motivated staff. Do yourself a favor. Visit elsewhere!

Wonderful experience! Our guide Gonzalo was very knowledgeable and nice, we did the wine tasting + lunch tour and we did not regret our choice. The highlight was going to the cellar and seeing the Devil - we loved the tour and we also had lunch at the Bodega restaurant which was excellent. We can recommend with pleasure

Delicious wine tasting, loved the guy who was guiding the tour, very funny. Wine aside, the place is very beautiful, took lots of pictures.

This was the worst tour of any kind I have done for a while. We booked, and got confirmation for, the 1.30 tour in English. On arrival we found that it had been changed to 2.20. We went to have lunch while we were waiting, the 1883 “restaurant “ was some chairs and tables in what looked like a converted car park. The Staff were disinterested. The bill was wrong, overcharged, no apology. Food mediocre. There was nowhere else to wait, so we joined a Spanish speaking tour at 1.30. We looked around the grounds, which were pretty, then looked at some vines by an area where a pneumatic drill was hammering away. We spent so long there that the tasting had to be hurried. We then wasted more time listening to the tale of Casillero del Diablo in the cellar, at least it was cool in there! I most definitely would not recommend this place. Very disappointed.

Today we went on a wine tour at choncha y toro it is highly recommended. We toured the lovely grounds and then sampled 3 lovely wines. A Cabernet Sauvignon, a Sauvignon Blanc and a Carmenare. Paulo was our very knowledgeable guide. A lovely tour all around.

Definitely go and visit Concha Y Toro and do the CHEAP behind the scenes tour. Don't do what I did, which is pay for the expensive Cellar Collection tour. The only reason you should pay to do the Cellar Collection tour is 1) if money is no object or 2) you are really into wine. It was a total waste of money and I had a terrible experience on my tour. Seven people in my tour, we were led into a courtyard in the summer heat and left there unattended for 35 minutes. Then the cellar tasting began, which was 5 wines of the 9 they promise you on the website. The tastings go very fast and you are not given ample time to finish your cheese board or the wine pairings. A lot got thrown away from my tour, which is pathetic and sad. Then we were escorted to the exit and I had to find a supervisor in the wine shop to be like "hey i was promised four additional wines". Their solution was to rush me into another tour already in progress where i was given 3 of the 4 wines I paid for. They did not care about my business at all. It is a beautiful estate. Casillero del Diablo makes like 1 million cases of wine and they export to 160 countries so this is a significant winery to visit but you are treated like cattle so don't give them one extra peso than they're worth.

The tour gave very little information about wine making it was just focused on the house and the grounds. The wine tasting was rushed so we had to throw the wine away and weren’t given enough time to finish it or enjoy it. The transportation from Santiago was a nightmare - 2.5 hours to get back. Wouldn’t recommend

We enjoyed the tour quite a bit. Felipe was a great guide who was very knowledgeable and had a good sense of humor. We enjoyed the sampling garden where you could try eating all the different types of grapes that go into the wine. The three wines you sample as part of the basic tour are fine but pretty entry level. We also did the addition of the extra 4 wines with cheese pairing. That was worth it as those 4 wines were substantially better. The cellars part of the tour was interesting but a bit gimmicky. The cafe is very good and we ordered 3 tapas that came with wine pairings and were all really good.

Great experience at the winery with Felipe. The have several stations including tasting the different grapes. The wine cellar is also unique with the light show. Well worth the tour. Good lunch as well with ‘Costillar a las 5 especies chilenas by Aurea’ the best.

Our overseas partners came to visit and we went to concha y toro wine tasting. All the visit was rushed, the wine tasting was bad we didn’t have time to follow up with the tour guide, bad cheap wines. Then, the sommelier didn’t allow us to taste the cheese table and like 5minutes later we were told to leave the room. Don’t waste your time and money if you like a good experience go somewhere else. We expend a lot of money for this as a group and you just ruined the experience!

Beautiful winery, the guided tour was great and informative, the cellars make you want to drink, food is great, we had an awesome day

Our almost $400 tour started 15 minutes late but the sommelier was very keen to end it precisely on time. Not giving us time to even take a second sip of the vintage wine that the whole tour revolves around. We barely had time to actually taste anything the tour offered including the cheese board. Instead they waste your time watching a unnecessarily long video that doesn’t explain much anyway. At the end of the tour our sommelier gave us forms to rate the tour but was standing right by our side as we were filling them up. Also, the tour starts with a different guide that walks you through the property which again felt too long, tacky and unnecessary. I don’t want to see family pictures and furniture when I signed up for a wine tasting.

We loved the tour! It was a bit bigger than we expected at around 40 people for the English tour, but it didn't matter. The guide was fantastic. Really enjoyed learning about the estate and the wine. The highlight was the small-group (7) extra wine and cheese tasting. Highly recommend that add-on.

We've been on many winery tours and this was the best one. The tour guide spoke excellent English and was knowledgeable and charming. And of course the wines we tasted were quite awesome. And there is a nice surprise in the casillero del Diablo cellar... just perfect!

The tour itself was great. We really enjoyed our tour guide. The wines were fantastic. The buildings were clean, all except the hand dryer that had mold growing on it. Would wants their hands dried with dried mold? And when I told the young woman outside the bathroom, she didn’t apologize or try to fix it. She told me to tell the people when I leave the winery, wow. We also would have liked to be able to see the house up close. We were not allowed anywhere near it.