We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia Berhad - Malaysia

3.5 of 5 bubbles
826 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

826 Reviews from our TripAdvisor Community

Write a Review

826 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur Singapore Penang Denpasar Langkawi Ho Chi Minh City Bangkok Hong Kong Kota Kinabalu Phuket Jakarta Sydney Johor Bahru Melbourne Kuching
Traveler rating
  • (610)
  • (0)
  • (0)
  • (0)
  • (286)
  • (124)
  • (99)
  • (62)
  • (33)
  • More
  • More
Showing 610: English reviews
New York City, New York
Level Contributor
67 reviews
19 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

At check in counter waited more than one hour. No priority for ladies with infant? After the check in we couldn't find stroller tag sticker And we ask the steward few times and he insisted that tag is attached. At the end we had to go back to ask for the sticker (wasn't attached) from Singapore to Langkawi 1 hour...

Domestic Economy Langkawi - Kuala Lumpur

Thank 222Vasco222
Level Contributor
79 reviews
32 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

We have been in the Far East for 6 weeks now air hopping from place to place - often using Air Asia. On this trip baggage weighing more than 7kg had to go in the hold despite being of a carry-on size. We had to pay. Plane was not full. This is the first time this has happened using Air...

Domestic Economy Langkawi - Kuala Lumpur

Thank trodd
Gurugram (Gurgaon), India
Level Contributor
10 reviews
2 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Air Asia is a complete LCC. Its good to cover short trips and to save money. don't expect any services. everything is going to be chargeable. Seat preference, inflight entertainment, meals, baggage etc. No free baggage. It is advisable to book your check in baggage in advance to save some money.

Domestic Economy Kuala Lumpur - Langkawi
Thank AKA21Dec
1 review
1 of 5 bubbles Reviewed 6 days ago NEW

Airasia is the extremely worst airline ever. My family and I were travelling with flight AK 8321 on 07 Feb, from Macau to KUL. Original departure time was 15:50hrs but we received SMS and email at 13:01hrs to informed flight delayed until 17:05hrs, it was fine. The problem is when we arrived airport at approximately 15:00hrs, we have been informed...

Southeast Asia Economy Macau - Kuala Lumpur

Thank AhYeoh
Kuala Lumpur - Malaysia
Level Contributor
19 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago NEW

its a budget airline so tickets will be cheap. Bt if you are tall like me please select HOT SEAT online for ease of sitting. Food served is delicious and well in budget. Airline Staff is also amiable.

Asia Economy Kuala Lumpur - Hong Kong
Thank Labz7
Budapest, Hungary
Level Contributor
34 reviews
14 helpful votes
5 of 5 bubbles Reviewed 1 week ago

On time, fast trip, no food and no bigger legroom. It was cheaper than a same route in Europe. Polite crew.

Southeast Asia Economy Kuala Lumpur - Surat Thani
Thank Chicco_Bp
1 review
4 of 5 bubbles Reviewed 1 week ago

good for backpackers traveler..!! plan your holiday carefully.. get help from FA for your hand carry to put above.

Southeast Asia Economy Kota Kinabalu - Manila
Thank Beatrice R
Kota Bharu, Malaysia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 week ago

One of the terrible experience is when our flight was delayed up to 3 hours on our way to Auckland, transiting at Gold Coast airport- due to the almost-burst tyres. 2 of the tyres need to be changed at that moment. We were then given a $10 coupon each to spend on some food and drinks there. But my overall...

International Economy Kuala Lumpur - Auckland

Thank anisahalwi
Rourkela, India
Level Contributor
75 reviews
7 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Do not expect anything for free here. Everything is chargeable. Only advantage was it's low cost compared to others but even water is chargeable in flight which we normally get free in domestic flights. Seats are not comfortable and leg space is too less.

Southeast Asia Economy Kolkata (Calcutta) - Kuala Lumpur
Thank Aditya322
Kota Kinabalu, Sabah, Malaysia
Level Contributor
12 reviews
5 of 5 bubbles Reviewed 1 week ago

AirAsia is always my preferred airline because it has a direct flight which is cheap and convenient. Use an online booking for boarding pass to fasten the process for the flight to avoid crowd. Although it has extra charge for baggage, food and so on, it probably the best airline which is cheap, safe and enjoyable.

Asia Economy Kota Kinabalu - Hong Kong
Thank Adika Y
See travel tips for airlines
“DON'T use this airline”
 of 5 bubbles trodd, 3 days ago | Read review
“carry your shoulder cushion if you have neck issues and also a light jacket. The airline provides nothing, it being a low cost airline.”
 of 5 bubbles Labz7, 1 week ago | Read review
“Book the flight early to avoid overcharge later.”
 of 5 bubbles AdikaY_12, 1 week ago | Read review
“Better pre-book your meals and baggage and always have copy of your printed air tickets.”
 of 5 bubbles SophoanL, 2 weeks ago | Read review
“Avoid AirAsia like a plague”
 of 5 bubbles Travelistajen, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About AirAsia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

164 photos of this airline

Traveler photos: See what travelers like you saw

All Traveler Photos (164)
Cabin (17)
Food and Drink (24)
Airport (42)
Seat (6)
View from Window (25)
Airline Lounge (10)
Onboard Feature (3)
Other (37)