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AirAsia Berhad - Malaysia


3.5 of 5 stars
506 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 113
    Excellent
  • 200
    Very good
  • 119
    Average
  • 38
    Poor
  • 36
    Terrible
Very good

The price from Kuala Lumpur, Malaysia to Melbourne, Australia was unbeatable . Crew was nice , the... read more

4 of 5 starsReviewed 5 days ago
Mohamed N
,
Cairo, Egypt
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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506 Reviews from our TripAdvisor Community

Write a Review

506 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Cairo, Egypt
Level Contributor
251 reviews
82 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The price from Kuala Lumpur, Malaysia to Melbourne, Australia was unbeatable . Crew was nice , the flight was on time, overall was a very nice experience . Over the past three years i has flown with Airasia more than 10 times,long and short haul flights, according to my experience they are reliable. This is a low coast airline so...

More 
International Economy Kuala Lumpur - Melbourne

Helpful?
Thank Mohamed N
Menglembu, Malaysia
Level Contributor
23 reviews
4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The flight took us around 7 hours going to Haneda, Japan. But took only 6 and a half hour back to Kuala Lumpur... I don`t know why but I sweated during the way back to KL, haha... @,@ Well, the seat may be a little bit narrow for some people. While our way back, the passenger beside me who is...

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North Asia Economy Kuala Lumpur - Tokyo

Helpful?
Thank Eugeneliew6
Level Contributor
45 reviews
5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The only airline i traveled which manged to late both sides, if time is something you value than this is not the airlines for you rest is ok.

Domestic Economy New Delhi - Goa
Helpful?
1 Thank Mohit D
Kuala Lumpur, Malaysia
Level Contributor
67 reviews
27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The seven-year-old Airbus 320 departed on time. Comfortable seats in row 1 (additional cost). Same for return flight.

Southeast Asia Economy Kuala Lumpur - Yogyakarta
Helpful?
Thank Paul298570
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Flight departed on time from KLIA2. Boarding was fast. Pre-ordered my meal, value for money. Flight was smooth and landing was good. Only problem was the seat for this aircraft is not good. All the reading materials are slotted on the upper part of the seat and after sometime the reading materials tend to curve outwards. When this happens it...

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Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank Ram35my
Albany, Australia
Level Contributor
48 reviews
29 helpful votes
5 of 5 stars Reviewed 1 week ago

The airline left early because all passengers were on board and as a result arrived early. A very comfortable morning flight of five hours.

International Economy Perth - Kuala Lumpur
Helpful?
Thank Carpet52
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
10 helpful votes
4 of 5 stars Reviewed 1 week ago

I took flight AK 0582 on 20 August 2016 at 8:35 AM from KLIA2 to Manila. Sat at seat 14A. The crew were friendly and professional even when passengers refused to listen to them (one instance was when a flight attendant had to repeatedly remind a passenger not to swap seats with another passenger). To the flight attendant who gave...

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Southeast Asia Economy Kuala Lumpur - Manila

Helpful?
Thank Lil_Missy01
New Delhi
Level Contributor
119 reviews
78 helpful votes
3 of 5 stars Reviewed 1 week ago

We travelled to Australia and back on their Premium Flatbed Class last month and while the flights and the seats were great, they really need to improve their customer service and accessibility to customers. I booked 6/7 months in advance and I got what I believe was a very good price for their equivalent of Business Class. However, as luck...

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International Economy Colombo - Sydney

Helpful?
Thank hedgefund007
Gold Coast, Australia
Level Contributor
14 reviews
3 of 5 stars Reviewed 1 week ago

A collegue of mine flew a month before me, so I was prepared. You have to book and prepay the food before the flight online. Onboard you can pay only with Malaysian money and only get drinks and noodles - for 8 hours flight - not cool. Also you can rent (?!) a blanket or a pillow, but it gets...

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International Economy Kuala Lumpur - Sydney

Helpful?
Thank violetaned2015
Kota Kinabalu, Malaysia
Level Contributor
313 reviews
239 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a frequent flyer and whenever I fly to Asian countries, I choose AirAsia Airline because it offers the lowest fares depend on which month your are travelling. I always look forward to their monthly in-flight magazine '3Sixty' for my reading pleasure.

Southeast Asia Economy Kota Kinabalu - Singapore
Helpful?
1 Thank yfylou
See travel tips for airlines
“The quite zone is not really that quite though... Haha~”
 of 5 stars Eugeneliew6, 5 days ago | Read review
“At KLIA2, make sure to start making your way to the gate early as there may be long immigration queues.”
 of 5 stars Paul298570, 5 days ago | Read review
“Book early to grab low fares.”
 of 5 stars Ram35my, 6 days ago | Read review
“Do not expect the most comfortable flight but travelling five hours it was OK.”
 of 5 stars Carpet52, 1 week ago | Read review
“Book only if you are sure you will need no "after sales" support”
 of 5 stars hedgefund007, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About AirAsia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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