We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SriLankan Airlines


2,163 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,163 Reviews from our TripAdvisor Community

Write a Review

2,163 reviews from our community

Filter reviews by popular destinations:
All reviews Colombo London Male Singapore Bangkok Chennai (Madras) Kuala Lumpur Dubai Bengaluru New Delhi Melbourne Doha Mumbai Tokyo Paris
Traveler rating
Cabin
  • (1,407)
  • (0)
  • (382)
  • (0)
Route
  • (951)
  • (619)
  • (189)
  • (26)
  • (5)
  • More
Language
  • More
Showing 1,790: English reviews
Level 4 Contributor
32 reviews
4 helpful votes
Reviewed today
NEW

Good flight both ways. Very accommodating staff who are really helpful and kind. Good selection of films, regular drinks service, comfortable as flights go and the food was pretty good too.

International Economy London - Colombo
Helpful?
Thank lucy689564
Melbourne, Australia
Level 6 Contributor
139 reviews
41 helpful votes
Reviewed today
NEW

We are very seasoned long haul travelers. My husband and I are both tall. The seats and leg room are very cramped. We really struggled with the headrests that kept dropping down so it meant that your head was projecting forwards. The seats seemed to have a raised area at the edge which meant that there was a lot of...

More 
International Economy Melbourne - Colombo

Helpful?
Thank den003
Kuala Lumpur, Malaysia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

excellent service with delicious meal options. crew members are very freindly and willing to help with their service.

Asia Business Class Kuala Lumpur - Colombo
Helpful?
Thank imran489
Sunshine Coast, Australia
Level 6 Contributor
160 reviews
65 helpful votes
Reviewed 2 days ago
NEW

Service was really good Nice hostesses and host Seats were comfortable Food was say so Entertainment offering was also better than I expected

Asia Economy Singapore - Colombo
Helpful?
1 Thank coll612
Karachi, Pakistan
Level 5 Contributor
57 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

The main good thing is of affordability of fare as well as shortest route to reach far- east destinations. In case of small plane e.g Boeing 737 there is limited leg space and an odor inside cabin. Although getting is good whereas require bit improvement in services particularly at ground staff level.In case of long transit the airline assist in...

More 
Asia Economy Karachi - Male

Helpful?
Thank Muhammad Imran J
Delhi
Level 4 Contributor
40 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Ah Well nothing to say about the airline its just like a budget airline, operates as a budget airline

Asia Economy Colombo - New Delhi
Helpful?
Thank Baid_Jain
Gold Coast Hinterland, Australia
Level 4 Contributor
29 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Lovely clean comfortable seats with video panel for entertainment. Good leg room. Meal was good for airline food. No hesitation travelling with them again.

Asia Economy Singapore - Colombo
Helpful?
Thank bukitlist7
London, United Kingdom
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I would not recommend flying with Sri Lankan airlines. Their planes are so old and in need of refurbishment which they are fully aware of but happily take your money when their planes are in terrible condition. Our entertainment systems were broken the entire 11 hour journey there and the entire 11 hour journey back. It was excruciating and I...

More 
International Economy London - Colombo

Helpful?
Thank Sabrina V
Rushall, United Kingdom
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Disappointed that no inter-meal refreshments were offered. Unclear that request for drinks meant this was to accompany the meal rather that an a[operative, Did not really want a gin and tonic with m, meal, Had to ask for a red wine. My wife requested a vegetarian meal. she was give a vegan meal which she did not enjoy Discussion with...

More 
International Business Class Colombo - London

Helpful?
Thank davidwharvey
Veyangoda, Sri Lanka
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed 6 days ago
NEW

It was a great experience. Staff was very friendly and do their best effort to meet our necessities. UL 303 is better than the UL 308 air bus. UL 308 flight staff was not good enough like UL 303 flight staff.

Asia Economy Singapore - Colombo
Helpful?
Thank pcnpathirane
See travel tips for airlines
“aisle and window seat at the side”
den003, today | Read review
“Don't get the legroom seats at the front as people climb over you the whole flight. The aircon is also amplified here so it is freezing”
438sabrinav, 5 days ago | Read review
“Clarify what drinks your requst come when, apperative or meal accompaniment,.”
davidwharvey, 5 days ago | Read review
“No specific as such, but in general its highly recommended as one of the best air line to travel”
slsisira, 1 week ago | Read review
“good for budget and direct flight”
travelbugs20143, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

630 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (630)
Viewed
Seat (58)
Viewed
Food and Drink (120)
Viewed
Airport (92)
Viewed
Cabin (61)
Viewed
Onboard Feature (53)
Viewed
Airline Lounge (28)
Viewed
View from Window (53)
Viewed
Our fleet (10)
Viewed
Other (155)