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Shenzhen Airlines


91 Reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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91 Reviews from our TripAdvisor Community

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91 reviews from our community

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Showing 44: English reviews
Bangkok, Thailand
1 review
Reviewed 6 days ago
NEW

I flied from Guangzhou to Bangkok. I am very appreciated that they free upgraded me to business class. BUT when I arrived at Bangkok and my luggage not arrived. Okay I followed the procedure and found the Thai Airways Baggage Service Office (The airline for the baggage deliver) to report the missing luggage. I also called to ShenZhen Airline office...

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Southeast Asia Business Class Guangzhou - Bangkok

Helpful?
Thank Yumi K
zhuhai, China
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 weeks ago

It is hectic flying when the summer vacation begins, but it is more drepressing flying in China. There is always something called traffice control which is a general term/ reason for any kind of delay whether it is sunny days or rainy days. It was a sunny day but still it took more than another one and a half hour...

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Domestic Economy Guangzhou - Hefei

Helpful?
Thank Joseph Hsien Ts... L
Melbourne, Australia
Level 5 Contributor
71 reviews
35 helpful votes
Reviewed 2 weeks ago via mobile

First time I took Shenzhen Airline due to the fact I was in Shenzhen to fly off from China. The airline is as good as the large carrier in Singapore who only is much more expensive whilst fly code share. I will take this airline again, even do. they fly from terminal 1, because SIA sees them as a threat!...

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Southeast Asia Economy Shenzhen - Singapore

Helpful?
Thank landueli
Nanchang, China
Level 5 Contributor
68 reviews
35 helpful votes
Reviewed June 2, 2017

If you have to choose one of the airlines based in southern China, then I would pick Shenzhen over China Southern. I have had fewer problems with Shenzhen Airlines, who I found to provide better service overall, and for a good price,

Domestic Economy Nanchang - Shanghai
Helpful?
1 Thank dcn_nz
Bjerringbro, Denmark
Level 4 Contributor
35 reviews
6 helpful votes
Reviewed May 17, 2017

Supposed to depart 14:00 May 4. Delayed 4 hours - apparently due to severe weather condition in eastern China that day. But... tell us what you know when we ask. Nobody in the airline industry knows nothing in 2017. Tell us the plane is delayed out of Shenzhen, tell us you'll notify us when it's departed from Shenzhen, because you...

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Domestic Economy Shanghai - Shenzhen

Helpful?
Thank cbl8850
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed April 26, 2017

Helpful, happy, efficient ground staff to the plane where we felt so welcomed. Good snack box where everything was edible and nutritious. Good pilot information.

Domestic Economy Shenzhen - Chongqing
Helpful?
Thank Ruth A
Level 5 Contributor
74 reviews
8 helpful votes
Reviewed April 21, 2017 via mobile

Shenzhen Airlines was a great option and they are supposed to be part of the star alliance but I never got my points but over all the flight was good. The plan was clean, flight crew was great, the food was okay but the entertainment was slightly lacking. Shenzhen Airlines is a good option if the fly to where you...

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Domestic Economy Shenyang - Shenzhen

Helpful?
Thank paulhS5814KN
Toronto, Canada
Level 5 Contributor
52 reviews
8 helpful votes
Reviewed April 16, 2017

I took a flight from JinJiang back to HK on this airline and was pleased. It was more the behaviour of the passengers that got to me. We had a delay, which is a virtual certainty in china. The other passengers starting yelling, refused to sit down and over all it the west would have been ejected The plane and...

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Asia Economy Jinjiang - Hong Kong

Helpful?
Thank 548jason
Roseville, California
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed April 15, 2017

I think Shenzhen Airlines is the second and the newest Chinese Star Alliance Member. And this is my second experience with this Airlines. ANA, another Star Alliance partner has been always my first choice while flying in Asia. But sometimes I got assigned to Air China by United due to the availability issue which was certainly not my choice. Air...

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Domestic Economy Hefei - Guangzhou

Helpful?
Thank Katie H
Dalingshan
Level 6 Contributor
103 reviews
22 helpful votes
Reviewed April 12, 2017

So far so good. normal flight nothing special, started in time, arrived in time, leg space fine, food ok (if you put the chilli sauce they offer it become tasty). The only trouble, but that quite normal in China, is creating own rules instead of following international standards.Thats why it is allowed to use iPads and tablets, even with 4G/LTE...

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Southeast Asia Economy Shenzhen - Singapore

Helpful?
Thank Thorsten G
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See travel tips for airlines
“It would be best that you check in using mobile app becasue you can make your choice of seat without lining up.”
josephhsientsel, 2 weeks ago | Read review
“Can't! This was second time with them. First time I waited one hour on the runway without any info why”
cbl8850, May 17, 2017 | Read review
“They added our frequent flyer points for another airline and the points were credited immediately.”
555rutha, Apr 26, 2017 | Read review
“Be a frequent flyer with a airline aliance”
majer2017, Mar 21, 2017 | Read review
“Check in early; generally no strict weight restriction with first luggage”
Choonfong, Mar 18, 2017 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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