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HK Express


997 reviews
Headquarters: 7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong China 011 852 3902 0288 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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997 Reviews from our TripAdvisor Community

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997 reviews from our community

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Showing 371: English reviews
Atlanta, Georgia
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed yesterday
NEW

Firstly, we had to check our carry on bags because they were over 7kg. Secondly, the seats were the most uncomfortable that I've ever experienced, and I've flown Spirit and Frontier. It felt like it was pushing me to lean forward, and since I was "upgraded" to the exit row, I couldn't let my seat back. Thirdly, no outside food...

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Asia Economy Tokyo - Hong Kong

Helpful?
Thank ourgreenbranch
Level 6 Contributor
244 reviews
16 helpful votes
Reviewed 3 days ago
NEW

very cheap flight, however the spaces between rows of seat is too narrow that it is not enough for a lady to pass by.

Southeast Asia Economy Hong Kong - Singapore
Helpful?
Thank Li M
Hong Kong, China
Level 4 Contributor
28 reviews
12 helpful votes
Reviewed 3 days ago
NEW

We suffered from typhoon on 4th September 2018 because of the closure of Osaka Kansai Airport due to typhoon Jebi and severe flooding. My flight was of course cancelled by this. However, the communication was really poor. Although they said by email that we can choose to change our flight through online but it has never been working so I...

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Asia Economy Osaka - Hong Kong

Helpful?
Thank HinLeung919
Miami, Florida
Level 6 Contributor
281 reviews
77 helpful votes
Reviewed 4 days ago
NEW

Good low cost airline for Asia. Plane was in excellent shape and staff was very kind. As it is low cost there is no food service included, so this means that all food and beverages must be purchased. I wished they would served water for free at least. The ground personnel was also very helpful.

North Asia Economy Hong Kong - Seoul
Helpful?
Thank Melissa T
Cairns
Level 6 Contributor
104 reviews
54 helpful votes
Reviewed 4 days ago
NEW

Another low cost airline..... so you need to expect that there will be no boarding at a gate... it will be a long bus ride to the plane.... or 3 separate rides on trains and buses to get to the plane..... but once on board, there was plenty of room.... unlike Vietjet Air.... (horrible).... planes are all reasonably new.... its...

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Southeast Asia Economy Hong Kong - Da Nang

Helpful?
Thank Peteincairns
Hong Kong, China
Level 5 Contributor
60 reviews
17 helpful votes
Reviewed 4 days ago
NEW

There was around half an hour of delay due to flight delay to Tokyo, which is not unacceptable. But they could have postponed the boarding time, so passengers didn't need to wait at the gate. At the same time, there was another flight to Seoul at the next gate and passengers for both Hong Kong and Seoul queued in a...

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Asia Economy Tokyo - Hong Kong

Helpful?
Thank gingerbrownie
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

There was a severe typhoon hitting HK the day before yesterday and HK express provided numbers amd email to help customers changing their flights free of charge. I have asked my family to help calling from Hong Kong, as well as myself calling from Korea to their Korea number non stop, all attempts failed. Given the situation I ended up...

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Asia Economy Seoul - Hong Kong

Helpful?
Thank Luciano C
Manila
Level 2 Contributor
9 reviews
9 helpful votes
Reviewed 5 days ago
NEW

The aircraft is on time in departing and arrival both from HK & Phuket. Both the cabin and flight crew was professional handling the flight. The flight was smooth considering that is rainy season & has a lot thunderstorm in the route.

Southeast Asia Economy Hong Kong - Phuket
Helpful?
Thank wilfredo_rebibis
Rotterdam, Zuid-Holland, Netherlands
Level 2 Contributor
9 reviews
12 helpful votes
Reviewed 5 days ago
NEW
via mobile

I think it is outrageous that they charged me for a 20 kg checked in luggage because I have 10kg hand luggage instead of 7kg! If they want to charge for that, they should charge an excess charge per kilo, not make me pay for extra 10kg! For the record, the competitor Jeju Air which is flying the same route...

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Asia Economy Jeju - Hong Kong

Helpful?
Thank Andrea G
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 5 days ago
NEW

Consistently one of the worse airline I have know. They have regular delays, even if you managed to get on the plane on time, they will give you one hour delay inside the plane. At booking, if tickets start to sell well, they will not confirm and then bump you off and then offer another ticket at a higher price....

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Southeast Asia Economy Hong Kong - Phuket

Helpful?
Thank heroandtoffee
See travel tips for airlines
“you may pay for a preserved meal when you buy the ticket online or on the plane, the price is the same.”
853lim, 3 days ago | Read review
“Purchase luggage before hand in case you need to check in luggage as this will save you money.”
544melissat, 4 days ago | Read review
“once again.... if you don't mind a bit tighter seat, then sit anywhere.... otherwise book the exit row”
Peteincairns, 4 days ago | Read review
“We suggest you do the travel to Phuket from January to Mid May”
wilfredo_rebibis, 5 days ago | Read review
“Try not to use them”
heroandtoffee, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About HK Express
Low-cost carrier HK Express (UO) operates from a hub at Hong Kong International Airport (HKG). Its fleet of Airbus A320 and A321 aircraft feature an all-Economy Class seating. As a low-cost carrier, passengers can expect to pay extra for items such as meals and beverages served on board, as well as premium-position seats and priority check-in. Depending on the specific category of airfare, passengers may have an allowance of checked luggage or may have to pay an additional fee for checked luggage. HK Express currently flies to an array of destinations within a 6 hour radius with Japan as its biggest market, and is constantly expanding its network.

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