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Frontier Airlines


9,467 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239 (801) 401-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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9,467 Reviews from our TripAdvisor Community

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9,467 reviews from our community

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Showing 9,354: English reviews
Laramie, Wyoming
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Flight was delayed 2 hours. Pilot couldn't ready a clock correctly to save his life. Then we sit at the gate for 30 min because of insufficient crew to assist on loading luggage and departing the plane. #lastfrontierflightever

Domestic Economy Phoenix - Denver
Helpful?
Thank Nathan D
1 review
Reviewed today
NEW
via mobile

Usually when a flight is canceled the carrier tries to get passengers on another airline all frontier did was hand out a letter with the promise of vouchers Try to call and agents are in Manila Philippines try to speak to the supervisor one hour wait And good luck with the vouchers that you’ll receive 30 days from the cancellation...

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Domestic Economy Orlando - Knoxville

Helpful?
Thank Inspire08103034241
Saint Louis, Missouri
Level 2 Contributor
3 reviews
2 helpful votes
Reviewed today
NEW
via mobile

We usually fly Frontier and every time, I ask my husband why the hell do we keep flying Frontier?and he always replies because it’s cheap remember! But this flight was great! The flight staff was fun, nice, polite, and cracked jokes even! I looked at my husband with disbelief, I was socked ... But pleasantly surprised!

Mexico Economy Saint Louis - Cancun
Helpful?
Thank Meander44728274525
Las Vegas, Nevada
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Most incompetent airline I have ever dealt with. Four out of 8 flights extreamly delay and 4 canceled by them. Damaged luggage once and lost once. Spend your money on another carrier.

Domestic Economy Las Vegas - Kansas City
Helpful?
Thank Luke P
Clayton, North Carolina
Level 5 Contributor
43 reviews
24 helpful votes
Reviewed today
NEW

*Not Good Portion: Flight was scheduled to depart 10:15am Sat 11/17/18 but was delayed a half hour due to a celebration of the arriving airplane since it was the first Frontier in Jamaica in 3 years. Once the celebration was over we were advised that the flight was delayed due to a mechanical issue. 3 hours later after all delays...

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International Economy Montego Bay - Raleigh

Helpful?
Thank CamnPam
Celebration, Florida
Level 2 Contributor
5 reviews
Reviewed today
NEW
via mobile

I have booked 3 flights through Frontier, and this is the 2nd time our flight has been cancelled. Today, we were notified just a few hours before our flight that it was cancelled and there was no other flight out the same day. The excuse - weather - but here’s the kicker - there are no weather issues from the...

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Domestic Economy Louisville - Orlando

Helpful?
Thank alexarcab
Eccles, United Kingdom
Level 4 Contributor
42 reviews
26 helpful votes
Reviewed today
NEW

Excellent trouble free flight. Cabin crew were delightful and nothing was too much trouble for them. Highly recommend them.

Domestic Economy Orlando - New Orleans
Helpful?
Thank Culture_Vulture0161
Tucson, Arizona
Level 4 Contributor
29 reviews
36 helpful votes
Reviewed today
NEW

This is the worst ,on the trip from phx I checked the status in the parking lot of the airport it said on time , the flight ended up being 2 hours late ..weather they say Now on the way back at ft myers I check the status before turning rental car in it says on time I walk 10...

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Domestic Economy Fort Myers - Phoenix

Helpful?
Thank NonsmokerJeff
1 review
Reviewed today
NEW
via mobile

This is my very first time flying frontier. Purchaced ticked on line, they charged me twice. Took two calls to customer service to straighten out. At the airport now, flight just delayed 3.5 hours. I'll probably NEVER give frontier any more of my business.

Domestic Economy Denver - Grand Rapids
Helpful?
Thank Meander37985443216
2 reviews
Reviewed yesterday
NEW
via mobile

I received text messages this morning that my flight from San Diego to Denver was delayed. Over the course of a few hours I received 3 texts that the flight was pushed back later each time. Original flight time 2:47pm. I called customer service 3x, each time I was told I needed to be at the airport 2hrs before my...

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Domestic Economy San Diego - Denver

Helpful?
Thank Go46357191926
See travel tips for airlines
“Great airline. Great Price. Great for short trips”
CamnPam, today | Read review
“Don’t fly on frontier unless you enjoy being lied to”
NonsmokerJeff, today | Read review
“Airline has a decent rewards/loyalty program for about 49.00 annually if you fly a few times each year may be worth the extra.”
billh764, yesterday | Read review
“Don’t fly with them if you need to be somewhere at a specific time!!!”
Z4066ORkayb, yesterday | Read review
“Just don't do it.”
Coastal34128569057, 2 days ago | Read review
Show next 5 travel tips 5 of 10
Frontier Airlines Baggage Fees
  • Domestic United States
    Carry-on fees: $30 - $60
    • 1st Bag: $25 - $60
    • 2nd Bag: $40 - $45
    • 3rd Bag: $75 - $80
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    Carry-on fees: $30 - $60
    • 1st Bag: $20 - $30
    • 2nd Bag: $30 - $35
    • 3rd Bag: $75 - $80
    • Each bag maximum 50 lb/23 kg
More ▾
About Frontier Airlines
Frontier Airlines (F9) is a Denver-based low-cost carrier. The carrier flies to about 65 destinations in the United States, Costa Rica, the Dominican Republic, Jamaica and Mexico. Its fleet of planes each feature a single Economy Class cabin. However, passengers can upgrade to Select Seating, which is located toward the front of the plane, or Stretch Seating, which features more legroom. Frontier's hub is based at Denver International Airport (DEN). An additional eight airports have been designated as focus cities. The airline has a codeshare agreement with Great Lakes Airlines.

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