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Xiamen Airlines

684 reviews
Headquarters: 22 Dailiao Road, Xiamen China 361006
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3.5684 reviews
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About Xiamen Airlines

Airline Alliance

SkyTeam
Headquarters: 22 Dailiao Road, Xiamen China 361006

Airline Summary

Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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Long L wrote a review Feb 2024
4 contributions
Fuzhou - Hong Kong
Asia
Bad! Bad! Bad! Bad customer service experience of Xiamen airlines!! Things happened due to its flight cancellation. And the lady who was manager on duty 1/29/2024 at Changle International Airport couldn’t solve the problem and seemed to waste my time on purpose!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NugesNuges wrote a review Jan 2024
Switzerland95 contributions67 helpful votes
Seoul - Denpasar
Asia
To flee Impossible to make a reservation on their website after having entered all information... NAME FIRST NAME, PASSPORT NUMBER, E-MAIL ADDRESS , ETC ETC ETC, As well as credit card - THE SYSTEM IT'S RUNNING IN A VACUUM. And I started all again, then finally once everything is accepted after a 30 minutes wait you get an invalid price message? But I found the same initially indicated price 3 hours later, I tried again and did it all over again Finally I bought from Booking.com at the price initially indicated on Xiamen Airlines Website, I received flight confirmation from Booking.com, But no ticket number or ticket information I went back to check with Xiamen Airlines, and no way to find my reservation I called them and there is no a Single English Speaking Agent. I went to see them at Seoul Airport... Korean Airlines are assisting them in Seoul, and they do not have the means to check on their computer and prints out any reservation details. On the day of departure, there was no way to check in online, Because there was no way to enter into their website. And see my reservation. At the airport there is no way to choose your seat, Is it distributed automatically? On the plane NO CREW MEMBER ON MY 2 FLIGHTS COULD SPEAK ENGLISH CORRECTLY. Inedible meal because even if they say it's Chicken with Rice, the Rice is recognizable, the chicken must be Chicken Butts because even if you venture to taste it, it is impossible to define the taste of Chicken. Only one Beer available in the entire plane between ICN XMN and none between XMN their base and DPS. Transfer in Xiamen is a real disaster and an aberrancy you must enter China and register in China then go through the check In again Passport and security..... You run for 1h30 and they ask you 10 to 12 times for your passport and connecting ticket in Chinese because no one even thought we are in an international airport, Does Speak English... Neither Xiamen Airlines Staff nor Police nor Controllers, No Soul who works there. After many attempts I still haven't been able to get a copy of my Reservation nor my Ticket (None of all those I met at XMN had any concept of English or what they were doing there, total incompentence) Finally I should have had to forget about my Status Flying Blue SkyTeam and Travelled with another company and had 2-days stay either in Shanghai or Beijing. Since anyway you are obliged to apply for a tourist visa on arrival While flying with Xiamen Airlines through XMN. If you appreciate incompetence go travel with them you will not be disappointed A Good Hear NUL NULS NUL NULS A TOUS LES NIVEAUX A fuir Impossible de faire une réservation sur leurs sites WEB après avoir rentré toutes les informations... NOM PRENOM, NUMERO DE PASSEPORT, ADRESE E MAIL, ETC, ETC, ETC, ainsi que votre carte de crédit - LE SYSTEME TOURNE DANS LE VIDE Et on recommence, puis enfin une fois le tout accepté au bout de 30 minutes vous recevez un message tarif pas valable ? Mais dans leurs système on retrouve le même tarif 3 heures plus tard on réessaye et rebelote Finalement on achète chez Booking.com au tarif indiqué initialement Sur Xiamen Airlines on reçois de booking.com une confirmation de vol, mais pas de billet ni numéro de billet On retourne vérifier chez Xiamen Airlines et pas moyen de retrouver la réservation On essais de les contacter, et la Aucun Agent Parle l'Anglais On va les voir à l'Aéroport de Seoul... C'est Korean Airlines qui les assistés et ils n'ont pas les moyens de vérifier sur leurs ordinateur ni de vous imprime les détails de la réservation Le jour du départ pas moyen de s'enregistrer en ligne, car pas moyen d’entrer ni voir votre réservation A l'aéroport pas moyen de choisir son siège c'est distribue automatiquement ? Dans l'avion AUCUN MEMBRE D'EQUIPAGE SUR MES 2 VOLS NE PARLAIT CORRECTEMENT L' ANGLAIS Repas immangeable car même s'ils disent que c'est du Poulet avec Riz, le Riz est reconnaissable, le Poulet ça doit être du Fions de Poulet car même si vous vous aventurer à le goûter, impossible de définir le goût du Poulet Une seule Bière dans tout l’avion entre ICN XMN et aucune entre XMN leurs base et DPS Le Transfert à Xiamen est une véritable catastrophe et une aberration Il faut entre en chine et s'enregistrer du côté Chinois pour la correspondance, et ensuite repasser le Contrôle de Passeport et de Sécurité ..... Vous courrez pendant 1h30 et ont vous demande en Chinois 10 à 12 fois votre Passeport et Billet de Correspondance et personne malgré qu'on soit dans un aéroport international, ne parle Anglais... Ni Personnel de Xiamen Airlines ni Policiers ni Contrôleurs, aucune âme qui travaille à l’aéroport parle le moindre Anglais Après maintes reprises je n'ai toujours pas réussis à avoir une copie de ma réservation ni de mon billet (Aucun membre de tous ceux que j'ai rencontrer à XMN n'avait une notion d'Anglais ni notion de ce qu'ils faisaient là…. l’incompétence totale) Finalement j'aurais mieux fait d'oublier mon Statu Flying Blue - SkyTeam et voyagé avec une autre compagnie et faire un séjour de 2 jours soit à Shanghai soit à Pékin puisque de toutes les façons j'ai du faire un visa de touriste à l'arrivée de Xiamen Airlines à XMN Si vous apprécier l'incompétence allez voyager avec eux vous ne serez pas déçus A Bon Entendeur
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kajar Hanni wrote a review Jan 2024
Helsinki, Finland54 contributions11 helpful votes
Xiamen - Amsterdam
International
Excellent air company with good service. Flying back to Europe after 2 year's stay in Asia. I buy this ticket because of cheap price. And I was positively surprised of the airline. No delays and food was good also. Absolutely I recommend!
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tony W wrote a review Jan 2024
Sydney, Australia4669 contributions1082 helpful votes
Xiamen - Sydney
International
This was our first time Chinese airline experience and despite the sometimes negative comments you can find online, we had an enjoyable flight. The boarding was a little chaotic in Xiamen but once onboard the service was great. A small language barrier issue but it was overcome with patience on both sides. Good leg room and two more than acceptable meals. The B787 Dreamliner is a great aircraft for a long haul flight. Overall the experience did not dampen future flight experiences on Chinese based airlines.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pauline N wrote a review Jan 2024
Montbrison, France1 contribution1 helpful vote
Taipei - Paris
International
I recently purchased a flight with Xiamen Air and encountered a challenging situation regarding luggage allowance. Despite being an international student, I was informed it's too late to apply for the additional free luggage allowance, even though the terms and conditions were not explicit about this requirement before purchasing the ticket. I reached out to their customer service via phone and email, unfortunately with no response. I've also sent my documents, as advised, to resolve this matter, but to no avail. I appreciate any assistance or guidance from Xiamen Air to ensure a fair resolution. This experience has been quite disheartening, and I hope they can address the issue promptly.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Budget Traveler wrote a tip Jan 2024
"Try to avoid this airline. If you must fly with Xiamen, take as little with you as possible."
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Chan K wrote a tip Jan 2024
"Do not try to book direct with this airlines, may be through an agent is better"
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Ramon92 wrote a tip Oct 2023
"Fly short haul with Xiamen if the ticket is cheap never long-haul "
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Menno B wrote a tip Jul 2023
"Als het goed gaat, is er niets aan de hand. Als het misgaat, dan krijg je een telefoonnummer in China... Succes"
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Jesper L wrote a tip Jun 2023
"Don't fly with this company "
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Round TripOne-wayMulti-city
Depart
Tue, 3/19
Return
Tue, 3/26
Travelers
1, Economy