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WestJet


10,121 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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10,121 Reviews from our TripAdvisor Community

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10,121 reviews from our community

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Showing 9,815: English reviews
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

Good airline to travel with. Managed to book exit seats in advance for no charge both there and back for extra leg room. Friendly staff for the most part too. drink service postponed on the way there due to turbulence but these things happen. Good pilots, processional stewardesses. Highly recommended West jet.

USA Economy Vancouver - Lihue
Helpful?
Thank itznewman
Richmond, Canada
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Everything was totally fine, check in was fast, staff was very nice, we came in time with no problem.

Mexico Economy Vancouver - Puerto Vallarta
Helpful?
Thank Elena P
Kemptville, Canada
Level 6 Contributor
349 reviews
71 helpful votes
Reviewed yesterday
NEW

Flight was delayed taking off as it was a little bit late arriving at the gate in Ottawa. Once we were boarded we had to de-ice which caused a further delay. Overall we arrived in Toronto just a little late. Good Flight.

Domestic Economy Ottawa - Toronto
Helpful?
Thank Darren5562
Prince George, Canada
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed yesterday
NEW

Great service. We booked Plus seats and sat in the first row (row 2 in seat map) on right hand side. Lots of leg room, good window and did not feel crowded. I would not recommend the single seat on the left side first row. It would be cold n the winter till door closing and you are eye to...

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Domestic Premium Economy Prince George - Calgary

Helpful?
Thank pgtraveller2015
Sarasota, Florida
Level 6 Contributor
163 reviews
43 helpful votes
Reviewed yesterday
NEW

Staff at counters (Tampa, Toronto) are most pleasant; flight attendants very attentive and eager to please albeit a bit rush on the Tampa-Toronto flight. WestJet used to be most friendly in the last decade; however, things get a bit cool and uneasy since the last strike in the Summer. Still I would recommend WestJet if you have the choice.

Canada Premium Economy Tampa - Edmonton
Helpful?
Thank Ntee6603
Canada
Level 3 Contributor
20 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Flight late arriving in Calgary cuz of bad weather in TO. Missed connecting flight to Ft Mc however luggage went to final destination w/o passenger. Not a good safety issue.

Domestic Economy Toronto - Fort McMurray
Helpful?
Thank Fel423
Atenas, Costa Rica
Level 3 Contributor
14 reviews
Reviewed yesterday
NEW

This flight was excellent. The crew on the ground went out of their way to help iwith whereever was necessary. The inflight crew was outstanding such kind caring people. This experience commenced upon boarding until exiting the plane.

International Premium Economy San Jose - Toronto
Helpful?
Thank j01948
Vancouver, Canada
Level 5 Contributor
58 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

At all cost do not fly this airline!! Stay Away!!! They treat their customers terrible, you pay extra in advance for a seat then at the airport they take your seat away and offer no compensation. Stay away from this airline, they are scammers and should not be allowed to be in business!!!

Domestic Economy Lethbridge - Vancouver
Helpful?
Thank Hemipoweredcats
Edmonton, AB
Level 6 Contributor
128 reviews
78 helpful votes
Reviewed yesterday
NEW

Flight staff not friendly, miserable and just plain seemed like they didn't want to be working the flight. Terrible in flight service and no thanks or goodbye to patrons on exiting after the flight. And must also point out the the seats are BRUTALLY UNCOMFORTABLE on this aircraft! Like sitting on a board sloping forward...just horrible.

Canada Economy Cancun - Edmonton
Helpful?
Thank DGPoleman
Level 5 Contributor
68 reviews
30 helpful votes
Reviewed yesterday
NEW

We were all set to fly out the next morning and out of the blue Westjet vacations canceled the flight late the night before. They blamed it on the weather but all other airlines were on schedule. My GF and her friend took two days of their time wrangling with WJV trying to not lose two days of our vacation...

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Caribbean Economy St. John's - Montego Bay

Helpful?
Thank mcguiverw
See travel tips for airlines
“Bring earplugs”
pgtraveller2015, yesterday | Read review
“The flights are full most of the time: book in advance”
Ntee6603, yesterday | Read review
“Please ensure volunteer check in of carry on at the gate is properly tagged.”
mosesk2017, 2 days ago | Read review
“Get the Westjet master card if you qualify as our suitcases were free!”
joanalantravellers, 2 days ago | Read review
“new BAGGAGE FEE for westjet vacation packages”
nstraveler10, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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