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WestJet


11,103 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,103 Reviews from our TripAdvisor Community

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11,103 reviews from our community

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Showing 10,779: English reviews
Toronto, Canada
Level 4 Contributor
44 reviews
23 helpful votes
Reviewed yesterday
NEW

Holiday travel can be fraught with problems, especially if the airline employees do not care about the comfort of the passengers. Pack them in like sardines, allow too many children to sit in laps & allow too much carryon and you have a 3 hour nightmare. We were wedged in between families in front and behind, with screaming, kicking children....

Date of travel: December 2018
More 
USA Economy Toronto - Fort Lauderdale

Helpful?
Thank twodocs555
Picton, Canada
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

We think it is ridiculous that you have to pay to have your bags flown to your destination. We had to pay $30.00 Canadian each going to Punta Cana for normal size bags and then we had to pay $30.00 US to have them brought back to Toronto. We had to pay for a sandwich on board. The movie I...

Date of travel: February 2019
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International Economy Punta Cana - Toronto

Helpful?
Thank douglass162
Level 5 Contributor
51 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Price and routes are good, desperately waiting for the improved premium seating. My biggest dislike, and reason for sometimes flying AC is the very very long walk from WJ gates to baggage areas. Really sucks if you’re mobility challenged, and the carts are infrequent, and require many changes from cart to elevator to cart.

Date of travel: February 2019
Caribbean Premium Economy Halifax - Bridgetown
Helpful?
Thank 2009rr1
1 review
Reviewed yesterday
NEW

I rarely ever write reviews. However, the quality (or lack of) of WestJet's service towards its customers is inexcusable, and warrants a warning to potential future customers of the airline. During mine and my partner's recent experiences with WestJet, I've noticed that the company seems to be taking a 'reactive' approach, as opposed to 'proactive', when dealing with simple issues...

Date of travel: February 2019
More 
USA Economy Kelowna - Las Vegas

Helpful?
Thank Mckenzie B
Regina, Canada
2 reviews
Reviewed yesterday
NEW

Was a great trip there and back. Staff are fantastic , flight was smooth, with no delays. We got there on time and even got home earlier than we were supposed to. Recommend WestJet for any vacations

Date of travel: January 2019
Mexico Economy Regina - Puerto Vallarta
Helpful?
Thank Likeswestjet123
Welland, Canada
Level 4 Contributor
22 reviews
16 helpful votes
Reviewed yesterday
NEW

I would like to start off by saying I am not one to post a complaint to social media, but I am getting nowhere in my attempts in contacting both companies for a resolution and I am hoping that perhaps this will get the attention that my complaint deserves. I contacted Marlin travel regarding a complaint from my travel (which...

Date of travel: December 2018
More 
Caribbean Economy Toronto - Puerto Plata

Helpful?
Thank Christina P
Level 6 Contributor
129 reviews
31 helpful votes
Reviewed yesterday
NEW

Traveling with pets in hold can be stressful. WestJet does an excellent job of ensuring the pets are on board, connections are made and travel is worry free.

Date of travel: January 2019
USA Economy Kelowna - Phoenix
Helpful?
Thank Dana R
Level 3 Contributor
18 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

We had a 9:30am flight on a Saturday. The whole process was completely perfect. We are early at the airport for our fights, so everything normally goes smoothly. The flight itself was great, on time and very pleasant. The attendants were great in every way. I give the flight a 2 thumbs up in all aspects.

Date of travel: January 2019
Caribbean Economy Toronto - Santa Clara
Helpful?
Thank Sam E
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Need to pay for your luggage. Need to pay for your food. Need to bring your own entertainment. Old air plains. Medium customer service. All this on transcontinental flights. New standards to Westjet? I think I'm going back to Air Canada!

Date of travel: January 2019
International Economy Calgary - London
Helpful?
Thank SS012345
Vancouver, Canada
Level 4 Contributor
44 reviews
6 helpful votes
Reviewed yesterday
NEW

Okay... How can I fault it? It was a plane that took us on vacation to Hawaii, so it was great! The pilot took off and landed the plane safely! I am happy. The staff were fine. Pleasant on the flight. The crew on the way back to Vancouver was actually awesome. They noticed I was limping badly and managed...

Date of travel: January 2019
More 
USA Economy Vancouver - Honolulu

Helpful?
Thank Susan B
See travel tips for airlines
“Bring wipes and your Visa card”
douglass162, yesterday | Read review
“Select your seats when booking trip.”
Likeswestjet123, yesterday | Read review
“Be prepared to pay for basics. This airlines feels closer to low cost!”
SS012345, yesterday | Read review
“Maybe upgrade from Economy”
SusanB237, yesterday | Read review
“Do something to entertain yourself. maybe read a book or listen to music”
Companion606444, yesterday | Read review
Show next 5 travel tips 5 of 10
WestJet Baggage Fees
  • United States to Canada
    • 1st Bag: $30 - $35
    • 2nd Bag: $50 - $59
    • 3rd Bag: $100 - $118
    • 4th Bag: $100 - $118
    • Each bag maximum 50 lb/23 kg
  • Canada to United States
    • 1st Bag: $23 - $27
    • 2nd Bag: $38 - $44
    • 3rd Bag: $75 - $89
    • 4th Bag: $75 - $89
    • Each bag maximum 50 lb/23 kg
More ▾
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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