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WestJet


3,516 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,516 Reviews from our TripAdvisor Community

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3,516 reviews from our community

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Showing 3,384: English reviews
Newfoundland and Labrador, Canada
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Only problem was in LAX ,Westjet was Delta on eticket but after waiting in line 45 min we were told, by an unfriendly clerk,to ignore that info. He said Delta was Westjet, very confusing.

USA Economy St. John's - Honolulu
Helpful?
Thank Daphne P
Calgary, Canada
Level 6 Contributor
304 reviews
1,981 helpful votes
Reviewed 2 days ago
NEW

I usually do not like flying with WestJet because the seats are cramped and the IFE so outdated and one has to pay for new release movies. We flew from YYC to LAS return early this month and I just have to give credit where the credit is due. Upon landing in Calgary and after clearing immigration, I found out...

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USA Economy Calgary - Las Vegas

Helpful?
1 Thank yycflip
Toronto, Canada
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW

I had an emotional support dog with me and the accommodations were wonderful. I was given a seat with nobody beside me and the flight was great and relaxing.

Canada Economy New York City - Toronto
Helpful?
Thank marley51808
Portmahomack, United Kingdom
Level 6 Contributor
120 reviews
49 helpful votes
Reviewed 3 days ago
NEW

I've already reviewed a flight from Glasgow to Halifax which was excellent. Cabin Crew on the return leg certainly didn't match the crew on the outward leg. Announcements, in particular, were gobbled and incomprehensible in either English or French -- an exercise in non-communication. Incomprehensible announcements indicate to me an attitude of not caring for the customer.

International Economy Halifax - Glasgow
Helpful?
Thank Feinschmecker12014
Portmahomack, United Kingdom
Level 6 Contributor
120 reviews
49 helpful votes
Reviewed 3 days ago
NEW

A very pleasant surprise indeed. I'd assumed, from the rather stingy "No Food on a transatlantic flight" policy that service would be poor, but just the opposite. On this occasion the Cabin Crew were exceptional -- attentive and humorous into the bargain and second only to Singapore Airlines, which is high praise indeed. Seat pitch was good and there was...

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International Economy Glasgow - Halifax

Helpful?
1 Thank Feinschmecker12014
Calgary, Canada
Level 5 Contributor
61 reviews
20 helpful votes
Reviewed 3 days ago
NEW

Love this airline for shorter trips. The odyssey of puddle jumping in their "direct" flights to Dublin is almost a killer! 23 hours, and because no leg of the journey is very long they don't have to feed you! Cost a fortune eating in the airports in Toronto, Halifax and St Johns. Staff were lovely as usual, but next time...

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International Economy Calgary - Dublin

Helpful?
1 Thank Carol N
Vancouver, Canada
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 3 days ago
NEW

The 1-888-937-8538 customer service number leads nowhere. They leave you on hold for hours and hours. NO ONE answers. Why publish a 1-800 number if NO ONE answers that line ??????

Domestic Economy Vancouver - Montreal
Helpful?
Thank SallyO835
Olds, Canada
Level 4 Contributor
40 reviews
3 helpful votes
Reviewed 4 days ago
NEW

We used this airline to and from Calgary - Vancouver. Flights are always smooth and staff are always exceptional to make everyone as content as possible. Never a bad experience with WestJet.

Domestic Economy Vancouver - Calgary
Helpful?
Thank Craig R
Edmonton, Canada
Level 5 Contributor
78 reviews
20 helpful votes
Reviewed 4 days ago
NEW

I was having.an allergic reaction on flight not aware that cat was in next row and seat behind me. sandy (Stewart) did not tell me even he knew cat was there because the passenger put dcat on the his seat tray during the flight instead of leaving under their seat. WestJet should be responsible for letting passagers know their are...

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Canada Economy Puerto Vallarta - Calgary

Helpful?
Thank Bozocea
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Flight to Calgary was cancelled so instead of flying on new 738 we flew on old 737. The people at the gate were very rude and chewing gum. I asked the ticket agent when the next available flight was, and she rudely responded "check our itinerary what do you expect?!" 7 hrs later.... Our flight to Calgary was delayed 6...

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Canada Economy San Francisco - Calgary

Helpful?
1 Thank Milo T
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“Had to purchase wifi, no tvs. Some flights had very cramped leg room. Flight crew were excellent. We probably won't fly a westjet in future.”
265daphnep, 2 days ago | Read review
“Stick to short hauls. For longer trips use an airline that is equipped to handle them!”
849caroln, 3 days ago | Read review
“Check other airlines with better customer service before you book.”
SallyO835, 3 days ago | Read review
“Make sure staff notifie if animals on flight near your seat. For preorder food you may wait easily an hour or more for a drink paring”
Bozocea, 4 days ago | Read review
“Bring you're own food, entertainment, and in case they cancel your flight buy a ticket on air canada”
milot158, 4 days ago | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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