Vueling Airlines
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2.533,014 reviews
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About Vueling Airlines
Headquarters: Barcelona Spain 08840
Airline Summary
Vueling, part of IAG and celebrating its 20th anniversary in 2024, is one of the main low-cost airlines in Europe and a key carrier in Spain.
It is the leading airline operating from its main base at Barcelona-El Prat, as well as in other important markets in Spain, such as Bilbao. It is also the leading airline between mainland Spain and the Balearic and Canary Islands. Internationally, it is working to strengthen its presence in major hubs such as London-Gatwick, Paris-Orly, Amsterdam, Florence and Rome.
With more than 4,600 employees, Vueling is the first airline in Europe to be certified as a Top Employer.
Mission:
We love connecting people and places, creating value for our shareholders, employees, customers, and society while building a sustainable future.
Vision:
Together we will be the leading LCC in all the markets we choose to serve by unlocking our full potential through Vueling Transform.
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Popular mentions
Valencia - Paris
Europe
I had an absolutely horrible experience with Vueling Airlines recently, and I feel compelled to share it. Just three days before my flight, I had traveled with the same airline to Valencia without any issues regarding my baggage. However, during this flight, things took a turn for the worse. When I arrived at the gate, I was told by the ground staff that I would need to pay for a carry-on suitcase, which I had not been informed about earlier. The staff member said she would talk to me after all other passengers had boarded. I was willing to pay the fee once she approached me, but she never did. Instead, after everyone else had boarded, she told me the flight was closed, leaving me standing there, confused and frustrated. What’s even more infuriating is that my companion, who had only one bag within the limit, was also denied boarding without explanation. We were left standing at the airport overnight, missing an important meeting due to this unprofessional and dismissive behavior. To make matters worse, the staff member was not only unhelpful but outright disrespectful, laughing at us as we pleaded for assistance. I even offered to pay the baggage fee at the last minute, but she refused to let us board, completely ignoring our requests for communication. This is the worst airline experience I’ve ever had. The lack of professionalism, the disregard for customer concerns, and the mental distress caused by their staff were truly unacceptable. I’m now seeking a full refund for the tickets due to the mistreatment and the inconvenience caused. If you value professionalism and basic customer service, I strongly recommend avoiding Vueling Airlines at all costs.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisbon - Barcelona
Europe
Absolutely the WORST airline experience I have ever had in all my world travels!!! They cancelled our flight from Lisbon to Barcelona and left us hanging. We had to reclaim our bags in the main terminal, the only Vueling rep. conveniently disappeared and there is no office or counter there. We spent 7 hours trying to figure out how to get to Barcelona, had to pay for tickets on another airline to Madrid, hotel, and train tickets to Barcelona. Forget about getting compensated for the additional expenses, I don't think this useless airline even has a customer service department. NEVER AGAIN!…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barcelona - Burgas
Europe
Avoid this airline. Dreadful check in experience, incredibly uncomfortable seat with near zero legroom and completely indifferent cabin crew who spent the flight having a private party behind the front curtain.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rome - London
Europe
Once the gate number come up we made our way to the gate to board the flight, the gate from the departures was quite a long walk, we got the the gate within 20 minute but by the time we got there curling staff had shut the gate and did not let us board, the plane was still there but they refused us entry and a few other people. Staff were rude and I would definitely not recommend. Also no refund of another flight rebooked no help at all. All in all Terrible.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VYteam, CM at Vueling Airlines
Responded 2 days ago
Hello V7592CHjackh. Thank you for sharing your experience with us. In case of assistance needed, we invite you to contact us through our different channels, including our social media. Best regards, Alicia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
London - Florence
Europe
Under no circumstances fly with this airline for one reason only their customer service is APPALLING. We had a flight to Florence on the 24th September cancelled. No reason was given for the cancellation. Our attempts to contact customer services were difficult to say the least. When we did get through they were rude and ignorant. We are now left in the difficult situation where we cannot claim compensation from our travel insurance company because Veuling refuse to send us an email to explain why the flight was canceled. They are surely breaking international law and have left us distraught and frustrated. Do not expect any help from this company if you run into difficulties. DO NOT FLY WITH THEM.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VYteam, CM at Vueling Airlines
Responded 2 days ago
Hi. We sincerely apologize for not meeting your expectations. Please contact us through our social media channels so we can better understand the situation and assist you further. Kind regards, Julia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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