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Virgin Atlantic Airways

Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.016,173 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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Inspiration447258 wrote a review Jul 10
3 contributions
Manchester - Atlanta
International
My husband and I flew to Atlanta last Saturday the 6th to visit our daughter and family, celebrating our Golden wedding anniversary. Unfortunately we were unable to have the onboard entertainment despite great effort from the cabin crew, especially Paula, who went to great lengths to make sure our flight was as comfortable as possible. Thank you Paula.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mamyrie2016 wrote a review Jul 9
Essex, United Kingdom71 contributions
London - Montego Bay
International
First time flying again with Virgin since pre-Covid and (for me) the standard has dropped. The service, seating, food, and in-house entertainment are basic. No goodie bags - unless you join the flying club and rack-up mileage (and expense) collecting points through flights. A premier version of Ryan Air in my eyes.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Traveler02832575640 wrote a review Jul 7
1 contribution
London - Mumbai
International
My mom was seated on 57A Economy Classic and it was horrible, my mom was mistreated by the cabin crew, from not giving enough necessary snacks such as an extra milk packet for the already "cold" hot coffee, they even had not coke on offer. When she asked for a mask on board as she has pollen allergy the cabin crew really said " please stay away from me", was this treatment given cause she was sick or cause the cabin crew simply didn't care for the passenger? Even the seats were not that comfortable just a good leg room and very cramped seats. Even the inflight entertainment had no Indian movies for an India flying flight, food was horrible. The cabin crew were from hell. Overall a horrible experience.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Journey25467682198 wrote a review Jul 7
1 contribution
+1
London - Los Angeles
International
I recently flew on Virgin on the 787 from Heathrow to LAX. The best long haul flight I've had! Its worth noting I decided to upgrade to economy delight, which was only $50 extra. It's basically economy but with extra legroom, priority check in/boarding. Virgin check in area at Heathrow T3 was very nice and modern. Boarding quick and easy. The seat was extremely comfortable with very nice recline. The legroom was absolutely amazing, my legs could stretch all the way out (being 5/10). Cabin/lavs were very clean. But the best was the crew and service. The crew was super nice and proactive. They served 3 meals, and came around at least once an hour to offer water/drinks or small snacks. In flight entertainment and Wifi worked perfectly. And to top it off we landed an hour and a half early! I don't think there's any area that was really lacking. My previous long haul flights on American and Delta were nothing near. That was just my experience, but from it, I would 100% recommend.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bindu P wrote a review Jul 3
1 contribution
New Delhi - London
International
I traveled through virgin Atlantic on 2 July 2024 from India to UK, I traveled for the first time through this airlines and it was a terrible experience, staff was so unprofessional, couldn't even take the customers suggestions positively. Travelling in economy class doesn't mean a passenger have to go through bad food , dirty Toilets and what not. I would recommend to either train your staff properly and maintain the aircraft as well in order to provide better customer service or else you'll lose your entity very soon.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The 787
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Inspiration447258 wrote a tip Jul 10
"Book your seats in the row for two."
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Journey25467682198 wrote a tip Jul 7
"Definitely upgrade to economy delight! There is drastically more legroom than standard, and you also get premium check in/boarding."
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Crissey Y wrote a tip Jul 2
"I would upgrade out of economy."
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Dave B wrote a tip Jul 1
"Just Don’t do it"
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Dean S wrote a tip Jun 2024
"“Short staffed” (7 instead of 9 cabin crew) so………… no drinks service !! Email on the way to customer services. Pathetic. Fuming."
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