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Virgin Atlantic Airways


4 of 5 bubbles
2,846 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,846 Reviews from our TripAdvisor Community

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2,846 reviews from our community

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Showing 2,775: English reviews
Lagos, Nigeria
Level Contributor
11 reviews
6 helpful votes
3 of 5 bubbles Reviewed today NEW

The airline from lagos- Nigeria was an old plane. we were delayed both trips, lago- London and boston. Although i was on the economy class, but emirate Airline economic class is far more better than virgin atlantic ecomony. i am so looking forward to flying business class on emirate.

International Economy Lagos - Boston
Helpful?
Thank Funmi B
Essex, United Kingdom
Level Contributor
22 reviews
7 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

staff excellent lounges super seating arrangement diabolical! no privacy at all it was like being in a typing pool , would try compertition in the future,

International Business Class London - New York City
Helpful?
Thank june o
Orlando, Florida
Level Contributor
21 reviews
12 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I take this flight a few times a year and have been pleased each and every time! The staff from the ground to the air have always been very helpful and efficient. I even had a recommendation from a ticketing agent in regards to a seat selection which I now follow consistently.

International Premium Economy Orlando - London
Helpful?
Thank Regic001
Basingstoke, United Kingdom
Level Contributor
14 reviews
11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Wow, I have always traveled via British Airways in the past and because I could not secure a seat on one opted for Virgin Atlantic. What a treat! From the time I arrived at the airport to check in to landing at the other end it was a delicious experience. The staff were polite, efficient and friendly. Once on board...

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International Economy London - Los Angeles

Helpful?
Thank chrissy_alexsmith
York, United Kingdom
Level Contributor
197 reviews
112 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

They say you get what you pay for in life, I'm not convinced. The seating arrangement in the upper class is somewhat strange. The seats/beds are at an angle and are not particularly private. Once the seat had been transformed into a bed, I found it too hard. The pillow was poor and offered very little comfort. The strange curved...

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International Business Class London - Johannesburg

Helpful?
Thank Gerry C
Ormskirk, United Kingdom
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 2 days ago NEW

We recently used Virgin Atlantic to return from Florida and after contacting their office to upgrade to Premium economy were advised to re route home via Miami and Atlanta. As a mature couple we obviously wanted to sit together and after a long conversation with Virgin we agreed to change our journey on the basis of improved seating. Despite having...

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International Premium Economy Atlanta - Manchester

Helpful?
Thank PaulOrmkirk
Hertfordshire, United Kingdom
Level Contributor
44 reviews
7 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

It was the first time flying Business Class with Virgin. Very nice to go through an unruffled security system and we found it very comfortable killing time at the Virgin lounge at Heathrow. ( not so at Johannesburg) Rather a strange layout for the seating in the cabin, as you can't actually sit next to the person you travel with....

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International Business Class London - Johannesburg

Helpful?
Thank surfonsun
Manchester, United Kingdom
Level Contributor
16 reviews
11 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Original flight cancelled by virgin. As only 1 flight per day had to book 1 day earlier. Had reasonable flight out in extra leg room seats but food was poor. Didn't make the return flight as connecting delta flight was late and it took ages to change terminals and walk for what felt like miles! We were 15 mins late...

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International Economy Manchester - Atlanta

Helpful?
Thank linda s
Dublin, Ireland
Level Contributor
58 reviews
31 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Most people do not post about airlines but I definitely feel that I should put something in writing about Virgin Atlantic. Their Trans Atlantic service has to be one of the best in all categories. From the time you board you are treated with a quality service even in the cheap seats. Sharon on our flight particularly stood out. She...

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International Economy London - Orlando

Helpful?
Thank Keith L
Leicester, United Kingdom
Level Contributor
446 reviews
298 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

We have flown with Virgin several times to the states and yet every time they are a joke. Cabin crew are more interested in sharing their drunken exploits with young male passengers, than actually doing their job. They also forgot our vegetarian meal, ran out of alcohol, ran out of beef option, had a rowdy stag do in the front...

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International Economy Manchester - Las Vegas

Helpful?
Thank Elmo1989_03
See travel tips for airlines
“you have to pay for leg room if you're flying economy class”
 of 5 bubbles FunmiB, today | Read review
“use the lounges to full potential”
 of 5 bubbles juneo206, yesterday | Read review
“Chose your seats early”
 of 5 bubbles Regic001, yesterday | Read review
“They were very accommodating so if your flight is not full and you wish to change your seat do ask.”
 of 5 bubbles chrissy_alexsmith, yesterday | Read review
“Be aware of the situation regarding Seat allocation as it was a shock to us not to get seats arranged”
 of 5 bubbles PaulOrmkirk, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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