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United Airlines


13,413 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,413 Reviews from our TripAdvisor Community

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13,413 reviews from our community

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Showing 11,351: English reviews
Bristol, United Kingdom
Level 4 Contributor
39 reviews
13 helpful votes
Reviewed yesterday
NEW

Having booked our flight just before the recent news about passenger treatment we wondered what we would see. Added to the fact the agents said a few times that United charge for beverages and snacks outside of the scheduled rounds we wondered what kind of flight this would be. It was fine, not problems, no drama, no excitement to speak...

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International Economy Newark - London

Helpful?
Thank Steve C
New York City, New York
Level 3 Contributor
23 reviews
2 helpful votes
Reviewed yesterday
NEW

surprisingly good service- seats more comfortable than virgin. Loyal Virgin airlines traveller but was pleasantly impressed. Food was okay but as most airlines...eat before hand. Paid extra for leg room on the outbound flight but not inbound. Was worth it on the outbound flight as overnight.

International Economy Newark - London
Helpful?
Thank londoncallin2080
Florida
Level 6 Contributor
192 reviews
59 helpful votes
Reviewed yesterday
NEW

On time performance. Economy plus seating gave us a little more leg room. Since no food other than purchasing I recommend buying something at airport or bring something from home. Plus 4 hours is a long time especially figuring in the time change. I certainly hope they reconsider serving a snack on flights over 3 hours.

Domestic Economy San Francisco - Cleveland
Helpful?
Thank janpanflorida
cork
Level 6 Contributor
89 reviews
77 helpful votes
Reviewed yesterday
NEW

The flight took off and water was leaking from the overhead panel. I advised the steward and she said she would give me some paper towels to mop it up! I was a aircraft mechanic and overhead panels are not suppoed to leak! The food was terrible and gave it a miss on the way home. Not a great airline.

International Economy Shannon - Newark
Helpful?
Thank WestCork3
Washington DC, District of Columbia
Level 3 Contributor
10 reviews
9 helpful votes
Reviewed yesterday
NEW

.... or you can be fined $5000 and up to 6 months in jail"...that was the announcement after a lengthy 5 hour delay due to weather from our "Friendly Skies" counter agent. The flight was delayed as the incoming flight from San Francisco was diverted to Richmond. Bad weather is a fact of life, but United kept us in the...

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International Business Class Washington DC - Munich

Helpful?
Thank inspectorcloseup
Kenedy, Texas
Level 5 Contributor
53 reviews
19 helpful votes
Reviewed yesterday
NEW

We had 5 family members traveling together, we picked our seats so we could sit together yet we were all split up. There was very little leg room I am 5'6" and was very uncomfortable, so you can imagine my poor son who is 6'4". On return flight we had a hour long connecting flight on this the flight attendant...

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Domestic Economy San Antonio - Anchorage

Helpful?
Thank peggyol
Sydney, Australia
Level 4 Contributor
24 reviews
5 helpful votes
Reviewed yesterday
NEW

Flew back from LA to Sydney in July 2016 with another two families. The overall experience was quite pleasant. The airline staff were nice and friendly. The cabin services were good. We were served with plenty of food - 4 or 5 times during the 13 hours of flight. And if you need some alcohol, there you go. The Boeing...

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International Economy Los Angeles - Sydney

Helpful?
Thank Nate W
Mumbai (Bombay), India
Level 6 Contributor
210 reviews
88 helpful votes
Reviewed yesterday
NEW

It didn't begin very well ,the ground staff was very callous,we almost missed our flight. Aircraft was very old,but clean cabin. The attendants were older,but cheerful and willing. No inflight entertainment for a four hour flight. They didn't even stock the landing cards mandatory in Mexico. The flight was on time.

Mexico Economy Chicago - Mexico City
Helpful?
Thank Baarish
Las Vegas, Nevada
Level 5 Contributor
57 reviews
27 helpful votes
Reviewed yesterday
NEW

Flew Boston to Chicago and on to San Jose Ca. My original route was to be via Denver however when I got to check in at Boston discovered the Denver flight was delayed which would have made me miss connection to San Jose. Helpful check in staff switched me to an earlier flight via Chicago . Worked out perfectly and...

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Domestic Economy Boston - San Jose

Helpful?
Thank 222MaryB
Colorado
Level 6 Contributor
293 reviews
125 helpful votes
Reviewed yesterday
NEW

I had a good overall experience on this flight, largely thanks to the excellent, personalized service on-board by the purser. I re-booked onto this flight at the last minute as my original itinerary had a severely delayed flight. Thanks to United's great, easy-to-use app, I was able to re-book in the air and obtain my boarding pass! I had a...

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Mexico Business Class San Francisco - Puerto Vallarta

Helpful?
Thank Fzedlach
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See travel tips for airlines
“Take your own headphones and a snack in case the start charging!”
194SteveC, yesterday | Read review
“Choose if you can non stop service”
janpanflorida, yesterday | Read review
“Do not take a business class seat facing back”
inspectorcloseup, yesterday | Read review
“pack lightly. Be willing to place a bag under the seat in front of you.”
MikeDavis1959, 2 days ago | Read review
“purchase more legroom”
O3671HJdavidk, 2 days ago | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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