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United Airlines


11,490 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,490 Reviews from our TripAdvisor Community

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11,490 reviews from our community

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Showing 9,672: English reviews
A TripAdvisor Member
Reviewed yesterday NEW via mobile

I flew Continental three times a year to Maui, Honolulu and Guam. I loved that airline and didn't mind paying extra for the comfort they provided on such long flights. I racked up a ton of miles and was told not to worry about them expiring. United purchased Continental and I was a assured the miles would transfer. I didn't...

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International Economy Nashville - Agana

Helpful?
1 Thank A TripAdvisor Member
1 review
Reviewed yesterday NEW via mobile

It's ridiculous what united do to costumers As usual flight delay Avoid this airlines They claim deleted due to plane preparation Just checked on united website this pane CAME TO NEWARK AT 2 PM IT'S 9 PM NOW AND THEY STILL MISSLEED CUSTOMERS THAT THE PLANE IS NOT READY I AM SWITCHING TO AMERICAN

International Economy Newark - Paris
Helpful?
Thank Boguslaw W
Roebling, NJ
Level Contributor
65 reviews
28 helpful votes
Reviewed yesterday NEW

Third time flying United and I have no problems with them. I was not happy with Montego Bay airport, specifically their Customs and airport employees (not United airlines personnel!). On the return trip (flight 1628), we were arbitrarily singled out and made to check our carry-on bags while many other passengers behind us were allowed to walk right on by...

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Caribbean Economy Newark - Montego Bay

Helpful?
Thank Russell M
Gisborne, New Zealand
Level Contributor
36 reviews
7 helpful votes
Reviewed yesterday NEW

Dirty aircraft very uncomfortable seats. Couldn't even see how our flight was going watch a movie or play a game with out having to pay!! Come on at lest the flight info should have been free. Flight crew seamed ok but really didn't want to know about you.

International Economy Houston - San Jose
Helpful?
Thank steve s
Level Contributor
4 reviews
7 helpful votes
Reviewed yesterday NEW

This flight was delayed in San Diego due to Weather in San Francisco. The passenger agent made an announcement to all the passengers that the flight was going to be delayed long before the passengers were to be boarded for the flight. There were several flights out of San Francisco that were going to be affected by this delay, and...

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Domestic Economy San Diego - San Francisco

Helpful?
Thank Richard B
London, United Kingdom
Level Contributor
105 reviews
53 helpful votes
Reviewed yesterday NEW

I flew to Washington last week and was booked in econemy which after 45 trips to the USA and only ever flying economy once on Pan AM i was full of dread ;0( However i noticed on check in that you could spend an extra $200 and have a slighty larger seat (6 inches of leg room) ....I must say...

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International Economy London - Washington DC

Helpful?
Thank Mark R
Ashbourne, United Kingdom
Level Contributor
135 reviews
140 helpful votes
Reviewed yesterday NEW

I travelled with my fiancée and we have frequently talked of these flights which were necessary to get us to and from New York for a superb cruise. We have talked in almost disbelief that the flights could have been so unpleasant. The plane was uncomfortable, the food indifferent and the cabin crew generally surly, at no stage did we...

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International Economy Manchester - Newark

Helpful?
Thank BirthdayBoy62
Melbourne, Australia
Level Contributor
23 reviews
8 helpful votes
Reviewed yesterday NEW

I did not have any problems with my booking however I did see the sign at the gate that indicated the flight was overbooked which made me nervous that I might not get on the flight. Thankfully I did and I did not have any problems.

International Economy Melbourne - Chicago
Helpful?
2 Thank jacquelinecZ2481CW
Level Contributor
19 reviews
40 helpful votes
Reviewed 2 days ago NEW

My trip from Norway to Canada required several connections and several airlines involved. Maybe it is the reason to lose my luggage. I arrived in Canada to realize my luggage was lost. I completed the claim and I was told to call to the customer service in the USA. People in the call center were nice but didn't give me...

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International Economy Oslo - Calgary

Helpful?
Thank dewsita
Austin, Texas
Level Contributor
147 reviews
39 helpful votes
Reviewed 2 days ago NEW

United should be trying to improve its reputation. Instead, I found the flight attendants to be abrupt and authoritarian. Our flight was delayed several hours and no one apologized or tried to make it right with the passengers. The flight is over 3 hours long and yet all we were given was one small bag of pretzels. Other airlines offer...

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Domestic Economy Salt Lake City - Houston

Helpful?
Thank 1Wisetraveller
See travel tips for airlines
“Have someone drop you off at the airport to avoid price gouge for parking.”
RussellM433, yesterday | Read review
“use another airline”
SteveScragg, yesterday | Read review
“Arrive in plenty of time to make the trip and carry small carry-on.”
richardbV6280IM, yesterday | Read review
“Avoid at all costs”
BirthdayBoy62, yesterday | Read review
“I don't think they are calling passengers off anymore so no problem there.”
jacquelinecZ2481CW, yesterday | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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