Turkish Airlines
Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149
Overview
3.537,892 reviews
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Turkish Airlines
Airline Alliance
Star AllianceAirline Summary
Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines (TK) has a fleet of 328 (passenger and cargo) aircraft flying to more than 300 worldwide destinations as 253 international and 49 domestic, in 121 countries.
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37,892Reviews
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3.5
37,892
Excellent
14,152
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8,629
Average
3,302
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2,252
Terrible
9,557
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Алексей
Istanbul, Türkiye
1 contribution
Extra charge for luggage
Belgrade - IstanbulEurope
I bought my Turkish airlines tickets on Booking.com with luggage included but at the registration they said I don’t have any paid bag. I called to Booking.com support and they had to cancel my luggage and refund 22 euros. I had to pay for luggage $100 instead 22 euros in Airport. So this is how Turkish Airlines charges more price to their customers. If you have a choice never use Turkish Airlines.
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Written March 21, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vacation09792861519
1 contribution
Handluggage could be checked in WITHOUT no reason!
Hamburg - NicosiaEurope
We had to check our hand luggage because the Hamburg employees of Turkish Airlines forced us to do so! The hand luggage met the dimensions 100%! And the passengers after us had two or three pieces of hand luggage that they were allowed to take on board!!
The hand luggage arrived completely scratched, and we had to carry the contents of our hand luggage by hand for over seven hours!!
And the other passengers had up to three!!! pieces of hand luggage.
It's outrageous. That was the last flight with Turkish Airlines!!
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written March 21, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ali E
1 contribution
Rude staff or bad airline
Manchester - LahoreInternational
Never recommend. This airline is very bad airlines. Very bad staff too much rude. Totally Unprofessional. They don't know how to talk. They don't help to guide customers. Very bad experience with this airline.
Date of travel: March 2025
Written March 21, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mohamed A
1 contribution
Cancellation time 👎🏻
Washington DC - AlexandriaInternational
They wait until last minute and then sent you message saying your flight was cancelled for operational reasons. This is not the first time that they canceled the flight, I paid extra money for short layover and then they canceled the trip. 2/10 👎🏻👎🏻
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written March 21, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quest64549641072
3 contributions
Nope. Never again
Istanbul - MunichEurope
I have no idea what's happened to this airline. I'd had positive experiences before. This time, they delayed my flight twice, for over 24 hours, and get this: ABSOLUTELY NO COMPENSATION. because "it wasn't their fault". What?! Who gets to decide whose fault it was for the delay? They do lol
What a joke. I had to book an extra hotel night, pay for food for the lost time (not even a food voucher), I missed 2 business meetings. They didn't care even after spending hours on the phone, and filling out "feedback forms". I even went to 2 Turkish airlines offices and they kicked me out saying I have to use the "feed back form". This was an exhausting experience and I will not be flying Turkish airlines in the foreseeable future.
Date of travel: March 2025
Written March 21, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amen H
1 contribution
Just don’t use this airline. You’re saving on the ticket but paying with your time and peace of mind.
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