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Thomson Airways


3.5 of 5 bubbles
3,619 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,619 Reviews from our TripAdvisor Community

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3,619 reviews from our community

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Showing 3,581: English reviews
Manchester, United Kingdom
Level Contributor
5 reviews
7 helpful votes
4 of 5 bubbles Reviewed today NEW

The inflight service was average as expected. The movies were very outdated and on the flight back home, the entire airplane was almost empty. The plane was not ready so we had to take an older version that kind of scared my kids.

Europe Economy London - Palma de Mallorca
Helpful?
Thank p0ppy126
North Yorkshire, United Kingdom
Level Contributor
179 reviews
127 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

First trip to Mexico and first time on a Dreamliner - dream or nightmare? All premium seats sold out so booked extra leg room, two together on the flight out and across the aisle on the way back. At the last minute my other half was unable to travel so I went alone, not a problem as I'm quite happy...

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International Economy Manchester - Cancun

Helpful?
Thank sueevie
Potters Bar, United Kingdom
Level Contributor
3 reviews
6 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

I loved the flight ... especially the part where I ended up with legroom enough for me to do lunges whereas my mate go a scrawny seat at the back of the plane:)

International Economy London - Cancun
Helpful?
Thank tinytoes22
Dorset, United Kingdom
Level Contributor
215 reviews
84 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Never flown with Thomson before but was really impressed. Flight out was overnight and literally flew by. Food was better than expected; inhouse entertainment as good as Virgin; nice comfy seat with plenty of legroom, and brilliant crew. What not to like?!

International Economy London - Goa
Helpful?
Thank Gill M
London
Level Contributor
76 reviews
59 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Travel many times a year and use BA and various American and Middle East Airlines. Usually travelling Business Class. Have not been on what I would call a Charter flight for over 25 years. Well we booked Premium Club with Thomson and I can say I pleased and surprised. Good seat food and service would consider using again. Plus new...

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International Premium Economy London - Punta Cana

Helpful?
Thank Barry06
Alicante, Spain
Level Contributor
50 reviews
39 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Crew were friendly and professional on both flights. Flights on time. The food was better then we have had from certain other airlines we have flown with. We had Extra leg room going out, which was ruined by the passenger in front, who immediately put his seat back and coughed and snored most of the flight. Therefore the extra legroom...

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International Economy London - Puerto Plata

Helpful?
Thank maynespain_12
Wickford, United Kingdom
Level Contributor
132 reviews
110 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Have just returned from a week in Majorca travelled with Thompson, long queues at check in over 45 minutes waiting to check in luggage. Flight home was delayed by 1 hour also long queues at check in with only 3 TUI check in opened for hundreds of passengers.

Europe Economy London - Palma de Mallorca
Helpful?
Thank graham m
Ferndown, United Kingdom
Level Contributor
7 reviews
9 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

The cabin crew decided that they would put all the people with young children in the 3 empty rows at the back of the plane, as someone had complained about the noise that the children were making, where they were originally sitting. The people, who were already in their seats towards the back, then had to endure children who could...

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Europe Economy Paphos - London

Helpful?
Thank sharonfbailey
Alton, United Kingdom
Level Contributor
19 reviews
14 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Flying from Bournemouth with Thomson is the best way to start a holiday in Tenerife. Check in is swift and friendly as is security. Excellent duty free and great breakfast in the lounge before strolling out to the plane. Staff on board were friendly and efficient and good information from the flight deck.. I have used this service several times...

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Europe Economy Bournemouth - Tenerife

Helpful?
Thank Ray M
Bolton, United Kingdom
Level Contributor
37 reviews
28 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

You never know what to expect on a long haul flight, 10 hrs on this flight. First time on a Dreamliner plane and to be honest really impressed with the plane. Outbound flight nice crew and good service. Inbound served by a stewardess who was a real misery, had the charm of a centipede with athletes foot. Food was not...

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International Economy London - Liberia

Helpful?
Thank 99michael
See travel tips for airlines
“Just sit back and relax!”
 of 5 bubbles GillM434, yesterday | Read review
“I am 175cms or 5ft 9" and my knees touch the seat in front. Not a comfortable journey.”
 of 5 bubbles sharonfbailey, 2 days ago | Read review
“Bring plenty of books/ magazines to read or kindle/Ipad”
 of 5 bubbles 99michael, 3 days ago | Read review
“Middle seats, No one queuing next to you for toilets and no noise from servery and cabin crew.”
 of 5 bubbles DarrenS452, 4 days ago | Read review
“Take your own headphones and dress warm or take blankets”
 of 5 bubbles James139, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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