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Thomson Airways


4,604 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,604 Reviews from our TripAdvisor Community

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4,604 reviews from our community

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Showing 4,559: English reviews
Bristol, United Kingdom
Level 2 Contributor
8 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Waiting for a Flight to Mallorca from London Gatwick, Flights suppose to depart at 2010 & there is a delay. No complaints on delay it's the way the Airline handle the situation. 1st they decided to tell the passengers that there is a problem with the airline after everyone waited 1hr at the Gate.....the Co Pilot ( total waste of...

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Europe Premium Economy London - Palma de Mallorca

Helpful?
Thank Jenssen80
Gillingham, United Kingdom
Level 5 Contributor
57 reviews
32 helpful votes
Reviewed yesterday
NEW

The flight out was certainly better than the return. I was worried about previous reviews that no entertainment was provided on the 6hr flight, but I am pleased to say it was. We were on a dreamliner but really TUI you should have put a little work into getting more modern seating so the guy in front isnt sitting in...

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International Economy London - Ilha do Sal

Helpful?
Thank MartinJLaws
Level 4 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW

First impressions of the dreamliner (haven't been on one before) is the space - definitely feels more spacious and brighter (bigger windows). Leg room was decent for economy - I didn't feel cramped at any point despite the 9 hours 45 min flight time - though I was able to recline without issue as it was a wall behind us...

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International Economy Glasgow - Cancun

Helpful?
Thank Dawn O
Gillingham, United Kingdom
Level 2 Contributor
6 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

We've travelled many time with Thomson within their premium club flight upgrade but this was a terrible service. Meals - the meals were very poor on this service, when it came to the lunch / dinner meal we were told we could not have the dish that we requested because others had already taken this but we could have a...

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International Premium Economy London - Montego Bay

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Thank Karl N
A TripAdvisor Member
Reviewed yesterday
NEW
via mobile

Paid 4500.00 for a holiday with Thomson only to have to pay at the airport to sit with my partner. There greed will cost them loyalty without doubt. They have lost mine never will Thomson airline rip me off again

International Premium Economy Birmingham - Cancun
Helpful?
Thank A TripAdvisor Member
Plymouth, United Kingdom
2 reviews
Reviewed 2 days ago
NEW

i had a good flight to and from my destination the staff were very nice and helpful, the seats were comfy and there was enough legroom. the food on board was also very good.

Europe Economy Bristol - Rhodes
Helpful?
Thank linnyloo16
Didcot, United Kingdom
Level 6 Contributor
95 reviews
42 helpful votes
Reviewed 2 days ago
NEW

Really very good. Champagne on boarding and plenty of in flight entertainment. The food on board was really good. I wasnt expecting much as the flight was part of a package holiday but actually i was impressed. Good leg room and comfortable seat and a nice crew made the 9 hour flight on the 767 a good one.

International Premium Economy London - Holguin
Helpful?
Thank Phil W
Milton Keynes, United Kingdom
Level 6 Contributor
664 reviews
111 helpful votes
Reviewed 2 days ago
NEW
via mobile

Luton to Crete and back. Good experience all round. Staff very courteous and helpful. Flight officer very jolly and informative. Got off on time and landed early. Bingo. We had the 'long leg room' seats and they were ideal as i am a big fella at 1.91 metres. Good package tour experience of flying.

Europe Premium Economy Heraklion - London
Helpful?
Thank Gary S
Portsmouth, United Kingdom
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Would I ever fly Thomson again most definitely NOT! A number of things flight out ok. Travelled with party of 14 seats allocated were awful not one of us was sat together so had to pay but then still not sat together. On Dreamliner so quite excited seats average only offered drinks twice had to ask if wanted more. Food...

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International Economy London - Cancun

Helpful?
1 Thank Jackie S
Nottingham, United Kingdom
Level 3 Contributor
23 reviews
55 helpful votes
Reviewed 2 days ago
NEW

half an hour before flight we all stood at gate.started boarding 1/4hour later.we all said we be late late take off.we took off 1hour and 25 minutes later.we were told 3 various times before that.air traffic problems.we all knew we had missed flight slot.why do they not tell the truth.coming back 50minutes late take off.trip out all three seats in...

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International Economy East Midlands - Sihanoukville

Helpful?
1 Thank peter h
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See travel tips for airlines
“go into Thomson Website, UK”
majblomqvist385, 2 days ago | Read review
“Don't pay for seats.”
annebC7568KL, 2 days ago | Read review
“Don't have any really, all was good.”
785SusanC, 5 days ago | Read review
“Book with another airline not Thomson/TUI”
X1032KZmarkb, 5 days ago | Read review
“Book elsewhere”
I3045LEdeborahb, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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