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TAP Portugal


13,313 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,313 Reviews from our TripAdvisor Community

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13,313 reviews from our community

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Showing 3,994: English reviews
1 review
Reviewed today
NEW

The worst airline company, they offer a terrible service. I will never fly with them and I will never recommend this company. Any other airline is much better, even the low cost airlines. This is what happened: in summer 2018 I bought both ways tickets for Christmas from Hamburg to Vigo (Spain) flying through Lisbon. Two months later I realized...

Date of travel: December 2018
More 
Europe Economy Hamburg - Vigo

Helpful?
Thank Iago C
Sunshine Coast, Australia
Level 5 Contributor
54 reviews
16 helpful votes
Reviewed today
NEW
via mobile

This was the last leg of a flight from Melbourne to Lisbon. It is about 5 hours on an A320 so proper Business Class seating would have been preferable. Seating provided is three seats with the middle seat vacant. When we booked this flight was code shared with Finnair but that was changed later. TAP is not a One World...

Date of travel: November 2018
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Europe Business Class Barcelona - Lisbon

Helpful?
Thank J0hnny1936
San Bernardino, California
2 reviews
2 helpful votes
Reviewed yesterday
NEW

I booked a flight from TAP website from Newark to Porto on May 14th. Additionally, to leave Lisbon May 24th to Barcelona flight #TP138 leaving at 10:55 AM. I called reservations at TAP on Dec 9th to see what the penalty is to change to an earlier flight on same day. As we have several friends taking the same flights,...

Date of travel: May 2018
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Europe Economy Lisbon - Barcelona

Helpful?
1 Thank queenvickya
Bromma, Sweden
Level 6 Contributor
189 reviews
21 helpful votes
Reviewed yesterday
NEW

This is an early morning flight. We travelled on this flight which on that particular day was delayed arriving in Lisbon but when we arrived boarding on our next TAP flight had just begun and we could have made it to that gate in time but were told we where rebooked on another airline in the evening the next day....

Date of travel: November 2018
More 
Europe Business Class Munich - Lisbon

Helpful?
Thank Stellan D
Auckland NZ
1 review
Reviewed 2 days ago
NEW

A 10 hour delay to Lisbon meant we were going to miss a connecting flight to Faro. Although the airline knew about the delay in advance, nothing was conveyed to us until trying to check in at the airport. TAP put us onto a rescheduled flight that we did not ask for, did not want, and would have been most...

Date of travel: June 2018
More 
Europe Economy Frankfurt - Lisbon

Helpful?
Thank msan
Indian Wells, California
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I’m in their Victoria Executive frequent flyer club but I'm done. Warning: Do not fly TAP. We booked two business class tix to Lisbon. A week into the trip our dog back home was hit by a car. She’s old and was a bit mangled. We needed to come home early. TAP wanted $2700 each just to change our tickets....

Date of travel: November 2018
More 
International Business Class Boston - Lisbon

Helpful?
Thank CoolJazzSwingBlues
Hong Kong, China
Level 6 Contributor
715 reviews
363 helpful votes
Reviewed 2 days ago
NEW

We booked a flight with TAP from London to Arlanda via Lisbon and had the following issues: It is only possible to see your booking class after paying your tickets on their website!!!! This is possible with other airlines. This is important for us as we want maximum mileage to be collected for our Thai mileage. TAP has four ticket...

Date of travel: December 2018
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Europe Economy London - Lisbon

Helpful?
Thank Tomberra
Galway, Ireland
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 2 days ago
NEW

I flew by economy class. The sits were roomy and the airplain in general was very clean and equipped. I really enjoeyd the food, they served two options: meat and fish. The family in front of me ordered vegan food, it took a while to prepare because was still in the fridge, but they tried to serve as soon as...

Date of travel: December 2018
More 
International Economy Rio de Janeiro - Paris

Helpful?
1 Thank IsadoraG216
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

The flight itself was fine. The problem is with the number of "random" security checks. Three full screenings on one flight seems excessive. My husband sailed through with most of our stuff in his bag by the last check. The TSA agents told me that they hate TAP Portugal Air due to their excessive random screening. I will never fly...

Date of travel: December 2018
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International Economy Lisbon - Boston

Helpful?
Thank grainneml
Lucerne, Switzerland
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 3 days ago
NEW

TAP does not provide entertainment on seat screens. On the outward journey we got a tablet, but this was not the case for the return trip. The vegetarian food was practically inedible, not salt or flavour whatsoever. The most annoying was that the plane, which arrived late, was not cleaned well enough for the subsequent trip. Overall it was not...

Date of travel: November 2018
More 
International Economy Lisbon - Recife

Helpful?
Thank BrigitteK236
See travel tips for airlines
“Do not fly with them”
iagoc325, today | Read review
“Do not count on what your email confirmations says.....”
queenvickya, yesterday | Read review
“If you want to manage your booked tickets - booking class - and be refunded on your credit card choose another airline.”
Tomberra, 2 days ago | Read review
“Don't expect much with regards to amenities.”
RobertFrancoCRF, 1 week ago | Read review
“This airline is fine to travel around Spain and Portugal, just like Vueling.”
johnnnita, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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