We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

TAP Portugal


4,381 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

4,381 Reviews from our TripAdvisor Community

Write a Review

4,381 reviews from our community

Filter reviews by popular destinations:
All reviews Lisbon Sao Paulo Porto Rio de Janeiro Rome Funchal London Paris Barcelona Madrid Milan Amsterdam Brasilia Porto Alegre Miami
Traveler rating
Cabin
  • (832)
  • (0)
  • (150)
  • (0)
Route
  • (535)
  • (404)
  • (39)
  • (2)
  • (2)
  • More
Language
  • More
Showing 982: English reviews
Level Contributor
31 reviews
13 helpful votes
Reviewed yesterday
NEW

We were pleased at the introduction of this new direct route. The small propeller plane was beautifully clean and the flights in each direction were comfortable and punctual. I did find the service on board adequate although rather lacklustre. My main gripe although is with TAP' s check in procedure at Lisbon Airport. First of all it was necessary to...

More 
Europe Economy Lisbon - Alicante

Helpful?
Thank Spanishsenora
Soenderborg, Denmark
Level Contributor
108 reviews
38 helpful votes
Reviewed yesterday
NEW

Travelled from Barcelona to Lisbon with our infant son. We had selected our seat long back but while doing online check in these seats automatically changes and we had to sit in different places which was not good. Apart from this everything was good.

Europe Economy Barcelona - Lisbon
Helpful?
Thank Ramya M
Huntsville, Alabama
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

My wife and I started our trip from ZRH to JFK, via Lisboa on flight TP-209. We only had 1 small back pack and 1 carry-on, each of us. At the check in counter we got our boarding passes and were advised all was fine. however, later on at the gate just before boarding, the agent told us that we...

More 
International Economy Zurich - New York City

Helpful?
1 Thank Felix T
Margate, United Kingdom
Level Contributor
135 reviews
95 helpful votes
Reviewed 5 days ago
NEW
via mobile

We traveled with TAP for the first time today and no complaints at all only praise. Flight left on time and landed 10 minutes early, the cabin crew were all nice and smiley and really seem to care about their customers. Free sandwich and a very nice glass of wine, and comfortable seats much more so than EasyJet or Monarch....

More 
Europe Economy London - Lisbon

Helpful?
Thank Pinkdimond
Leeds, United Kingdom
Level Contributor
49 reviews
49 helpful votes
Reviewed 6 days ago
NEW

Checked in as required at Manchester for Lisbon flight on 10th May (TP0321) for short city break. At allocated boarding time was informed by ground agents (No TAP representatives available) that flight was cancelled due to fuel pumping issues at Lisbon airport and only suggestion was "go home"!!!!!! After days of calling TAP with no answer, I completed an online...

More 
Europe Economy Manchester - Lisbon

Helpful?
1 Thank harrydlab
Level Contributor
3 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

The flight from Lisbon to Madrid one hour delayed. My boyfriend went on easy jet (departure 5minutes after me) and arrived one hour and 20 min before me... The flight from Madrid to Lisbon just 20 min delayed... But my hand luggage was dispatched to the main cargo and in the airport we waited 50 min after landing for the...

More 
Europe Economy Madrid - Lisbon

Helpful?
1 Thank raquelvifreitas
Level Contributor
6 reviews
3 helpful votes
Reviewed 6 days ago
NEW
via mobile

The flight was excellent from Munich to Lisbon then to Madeira! Flight attendants were very helpful and courteous. Also serve two small sandwiches that we weren't expecting; one sandwich was lacking lettuce but no an issue. Price was right and will fly again!

Europe Economy Munich - Funchal
Helpful?
1 Thank tkfite
Helsinki, Finland
Level Contributor
11 reviews
4 helpful votes
Reviewed 6 days ago
NEW

I wish I had not flown with this airline! Already before my trip I saw some warning signs but I decided to give it a try. I should not have! The flight was delayed very much and that mainly due to inefficient time management. Passengers were not given enough information quickly enough. As a result, lots of passengers missed their...

More 
Europe Economy Lisbon - Oslo

Helpful?
2 Thank review112015
Charleston, South Carolina
Level Contributor
5 reviews
2 helpful votes
Reviewed 1 week ago
NEW

We had an OK experience would have been amazing if flights wouldn't have been messed up. When we arrived to the airport TAP had switched our flight from JFK-Lisboa without informing us which would cause us to completely miss our flight from Lisboa-BCN. We were absolutely freaking out because at JFK TAP wasn't there yet. After calling their helpline they...

More 
International Economy New York City - Barcelona

Helpful?
1 Thank 123451book
Brisbane, Australia
Level Contributor
292 reviews
503 helpful votes
Reviewed 1 week ago

Pleasant flight, check in was efficient, cabin service friendly. There was a traditional Lisbon "tart" as a snack which was very nice. We would travel with TAP again

Europe Economy Madrid - Lisbon
Helpful?
Thank pptuck
See travel tips for airlines
“we learned that we are never again flying with this lame airline.”
979felixt, 4 days ago | Read review
“Call a few days before your flights to make sure your itinerary is right!”
123451book, 1 week ago | Read review
“good flights”
jorgeluisl512, 1 week ago | Read review
“Book extra luggage at time or last minute unless included,of course. OR TAP.”
602kend, 1 week ago | Read review
“Seek out and insist on better connections. Take your own food, wine is good on board food lousy.”
RetiredWanderer65, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

563 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (563)
Viewed
Seat (48)
Viewed
Seat (7)
Viewed
Airport (115)
Viewed
Food and Drink (7)
Viewed
View from window (4)
Viewed
Airline Lounge (1)
Viewed
Our fleet (1)
Viewed
Onboard Feature (34)
Viewed
View from Window (99)
Viewed
Cabin (51)
Viewed
Cabin (1)
Viewed
Airport (1)
Viewed
Food and Drink (73)
Viewed
Airline Lounge (10)
Viewed
Other (111)