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TAP Portugal


7,437 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,437 Reviews from our TripAdvisor Community

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7,437 reviews from our community

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Showing 1,885: English reviews
Gainesville, Florida
Level 5 Contributor
69 reviews
25 helpful votes
Reviewed yesterday
NEW

Despite our reservations with paid seat selection, my husband and I received boarding passes that left us seated apart. I had my original reservation print out with seat selection confirmation (paid for) so the flight attendant moved us to a 2-seat area. It was unnerving until the seating problem was resolved. The legroom was tight but the seat recline worked,...

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International Economy Miami - Venice

Helpful?
Thank Nancy N
New York City, New York
Level 4 Contributor
35 reviews
17 helpful votes
Reviewed 2 days ago
NEW

The airline cancelled a flight that stranded my son on his trip home for Christmas. Maybe the yield was low, maybe there was a mechanical, maybe the couldn't find a pilot. But it wasn't weather. With literally hundreds of other airline seats available that would get my son home, they were literally inhuman. "Why can't he take this flight home?"...

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International Economy Venice - New York City

Helpful?
Thank westchester2015
Lisbon, Portugal
Level 5 Contributor
92 reviews
74 helpful votes
Reviewed 2 days ago
NEW

TAP is currently the worst option to travel to or from Portugal. Despite being a flag company, it shames Portugal and the Portuguese. From complicated reservations, to the difficulty of contact (via email or telephone), to boarding, everything is chaotic and third-worldly. On my last trip (Lisbon-New York) the old and dirty boarding bus, after full, was open for more...

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International Business Class New York City - Lisbon

Helpful?
Thank cristovao
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

I was flying from the Azores to London and had a layover in Lisbon. The Azores are on a different time zone than Lisbon, and my phone didn't pick up the change, so I ended up missing my flight to London. TAP put me on the next flight for no cost and my checked bag will go on this new...

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Europe Economy Ponta Delgada - London

Helpful?
Thank zhezhijian
Rio Maior, Portugal
Level 5 Contributor
87 reviews
84 helpful votes
Reviewed 4 days ago
NEW

I travel regularly out of Lisbon generally in business class where available. Even happy to use budget airlines! This is the first time I have flown TAP, sadly I have to return to Lisbon on TAP, if I could transfer to Lufthansa I would. Ryanair, Transavia or EasyJet would have been a better option and value! My complaint to TAP...

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Europe Business Class Lisbon - Munich

Helpful?
Thank 1946Siobhan
Oxford, United Kingdom
Level 6 Contributor
91 reviews
23 helpful votes
Reviewed 4 days ago
NEW

Used assisted travel at both Airports. On-line check-in gives you a pre-assigned seat but the option to change is only available for a cost, avoid if you can and ask to be moved when on the plane, if its not full most cabin crew will try and help. Short flight of just over an hour. Pleasant surprise to receive a...

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Europe Economy Madrid - Lisbon

Helpful?
Thank Soulhunter
Los Angeles, California
1 review
Reviewed 4 days ago
NEW

Was denied boarding, which I was given a voucher for. They put me on a new flight which I told them there was no way I could change terminals and make this flight which was leaving in 45 minutes let alone trying to get through security again but they said it was fine. So I ran through the airport and...

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Europe Economy Madrid - Lisbon

Helpful?
Thank r0amm0re
Estoril, Portugal
Level 5 Contributor
57 reviews
23 helpful votes
Reviewed 4 days ago
NEW

My assessment of the various flights that I make in this company is directed to the pilots for the safety they transmit to the passengers in the landings in Funchal, which has one of the most difficult airstrips in the world due to the strong and characteristic winds of the island. I make this trip every month.

Domestic Economy Lisbon - Funchal
Helpful?
Thank 233PMC
Pompano Beach, Florida
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 5 days ago
NEW

I was so excited to use this airline. The check in, the boarding process, the food, the flight attendants were excellent. The only complaint is the assigned seat. This airlines wants you to buy the seat. If you travel with family make sure the seat you together because they separate the family, friends or group. A technic they use to...

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International Economy Miami - Lisbon

Helpful?
Thank lilsandram
Wilbraham, Massachusetts
Level 6 Contributor
102 reviews
21 helpful votes
Reviewed 5 days ago
NEW

First time traveling this airline. Was easy to book and fairly comfortable. Staff was accommodating and nice. Food served was okay. Loved the direct flight and pricing.

International Economy Boston - Lisbon
Helpful?
Thank MercJK
See travel tips for airlines
“Bring a water bottle and a shawl or sweater to sit upon.”
925nancyn, yesterday | Read review
“take a different airline”
westchester2015, 2 days ago | Read review
“avoid like the plague!”
1946Siobhan, 4 days ago | Read review
“TAP - Portugal is the best company to fly to Funchal, They are very competent.”
233PMC, 4 days ago | Read review
“check the seat number if you travel with companion.”
lilsandram, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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