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TAM Brazilian Airlines (Now LATAM)

4 of 5 bubbles
5,302 Reviews
Headquarters: Av. Jurandir No. 856 Hangar 7, Sao Paulo, State of Sao Paulo 04072-000 Brazil +55-0300-570-5700 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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5,302 Reviews from our TripAdvisor Community

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5,302 reviews from our community

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Showing 101: English reviews
Hobart, Australia
2 reviews
5 of 5 bubbles Reviewed September 27, 2016

Very pleased with the service. The staff really looked after me and my partner, The food was good and service excellent. Would recommend the airline to my friends

International Economy Sydney - Rio de Janeiro
Review collected in partnership with Sky-tours

Thank bugg2327
Sao Paulo, SP
Level Contributor
82 reviews
28 helpful votes
3 of 5 bubbles Reviewed August 25, 2016 via mobile

Tam is "ok". New planes have flatbed seats on business and service and food are ok, nothing sofisticated. It's a little worse than AA on the new planes and years away from what the Middle East airlines offer Tam lounge in São Paulo is spacious and nice with good food and drinks.

International Business Class Sao Paulo - Miami
Thank Rubens B
São Paulo, São Paulo, Brazil
Level Contributor
27 reviews
4 helpful votes
4 of 5 bubbles Reviewed August 8, 2016

Latam has a app for entertainment which is great, specially if you have kids. Food is ok, could be better, but still better than Gol. Seats are uncomfortable for tall or overweight ppl.

Domestic Economy Sao Paulo - Recife
Thank Susan A
Adelaide, Australia
Level Contributor
439 reviews
133 helpful votes
4 of 5 bubbles Reviewed August 7, 2016

They had two classes: Economy and Premium Business. So I flew in the Premium Business from Rio to Santiago, but it was more like Premium Economy. I rather enjoyed the trip, as the flight attendants were very friendly and helpful. We had a great view of snow-capped Andes Mountains. I had a complimentary access to the Pro Air Lounge in...

South America Business Class Rio de Janeiro - Santiago

Thank RayParks
Hayle, United Kingdom
Level Contributor
978 reviews
506 helpful votes
4 of 5 bubbles Reviewed August 6, 2016

Part of our trip to and from Peru was with this carrier. The staff were good as was the food,leg space average and apart from the ladies spraying some form of bug killer over everything it was a little better that BA or Nippon air.

International Economy London - Sao Paulo
Thank RoyL65
Graz, Austria
Level Contributor
67 reviews
26 helpful votes
4 of 5 bubbles Reviewed August 6, 2016 via mobile

Very convenient when travelling around Brasil. Serves a lot of destinations and the prices are usually reasonably good.

Domestic Economy Sao Paulo - Cuiaba
Thank Bettina H
Brookfield, Wisconsin
Level Contributor
63 reviews
9 helpful votes
4 of 5 bubbles Reviewed August 4, 2016

Excellent service on board: food, beverage, enterteinment. Fast check-in and attention. International or national, excellent company. Not 5 stars because after flight with Singapore airlines, other companies are 4 stars.

International Economy Sao Paulo - London
Thank Fabiano B
Level Contributor
59 reviews
11 helpful votes
4 of 5 bubbles Reviewed August 4, 2016

Both ground and inflight services were fine, just the line to check our luggage was too long and took a lot of time. Aircraft fine, cleqan, comfortable seats and some entertainnent.

Domestic Economy Rio de Janeiro - Curitiba
London, United Kingdom
Level Contributor
122 reviews
24 helpful votes
3 of 5 bubbles Reviewed August 4, 2016

I only fly TAM because their flight times are usually the most convenient for me, since their service is not appealing. Flight attendants are not particularly helpful, food options run out quickly and you may get stuck with pasta as the only meal option. I also find that the standard of English spoken by staff is too low and communication...

International Economy London - Sao Paulo

Thank Caroline519
Badulla, Sri Lanka
Level Contributor
199 reviews
93 helpful votes
5 of 5 bubbles Reviewed August 4, 2016 via mobile

They don't have much newer aircrafts but the what they have are very good. Comfortable seats with good leg space and width. Friendly staff ! Good food ! I flew Gru-Igu and Lim-Gru. They fly to many of the South American destinations and one of the best ways to save time in South America and in Brazil particularly. Helpful checkin...

South America Economy Lima - Sao Paulo

Thank kishAnSL
See travel tips for airlines
“Buy extra leg space if you can, its not expensive & download the app before hand.”
 of 5 bubbles SusanA940, Aug 8, 2016 | Read review
“Get a seat near the front of the aircraft sections, otherwise you may have no meat meal option when the flight attendants get to you.”
 of 5 bubbles Caroline519, Aug 4, 2016 | Read review
“Always make reservation at airlines direct site tam.com. To find cheap fare, schedule your flight for departure on Tuesday or Wednesday,”
 of 5 bubbles MRiadh, Aug 4, 2016 | Read review
“Plane was not full so pick a good time. Check with airline.”
 of 5 bubbles Janut47, Aug 3, 2016 | Read review
“If you have a TAM Credit Card platinum you may experience the priority service.”
 of 5 bubbles Renatoluissilva, Aug 3, 2016 | Read review
Show next 5 travel tips 5 of 10
About TAM Brazilian Airlines
Brazilian-based TAM Airlines (JJ) is one of the country's largest carriers. A member of the oneworld alliance, TAM flies to more than 60 destinations. Including its subsidiaries Pantanal Linhas Aéreas (GP) and TAM Airlines (Paraguay) (PZ), destinations include dozens of points across Brazil, as well as international destinations throughout South America, and in North America and Europe. TAM's fleet of aircraft include a mix of one-cabin (Economy Class), two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The carrier has hubs at São Paulo-Guarulhos International Airport (GRU), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BS).
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Food and Drink (38)
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