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Sunwing Airlines


3,890 Reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,890 Reviews from our TripAdvisor Community

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3,890 reviews from our community

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Showing 3,372: English reviews
Alberta
Level 5 Contributor
59 reviews
51 helpful votes
Reviewed today
NEW

I have flown Sunwing a number of times and often ponder why. When I booked the flights were non-stop, but on the return flight they added a stop in Calgary. Irritating, but not enough to cancel. The flight was on time, both coming and going. The food, although never great, is now on a purchase basis. Most passengers brought their...

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Caribbean Economy Edmonton - Montego Bay

Helpful?
Thank WiseTravellerAlberta
Barrie, Canada
Level 2 Contributor
4 reviews
12 helpful votes
Reviewed today
NEW

We travelled to Punta Cana from Toronto on April 7th. The flight into the Dominican was uneventful. The flight crew I will say was average as most of them looked miserable. The plane itself was very uncomfortable and cramped. The downward Spiral started when we were returning. At the Punta Cana Airport it seems that 4 counters where only servicing...

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Caribbean Economy Toronto - Punta Cana

Helpful?
Thank Massimo D
Toronto, Canada
Level 3 Contributor
10 reviews
20 helpful votes
Reviewed today
NEW

Cheap service, i purchased elite plus seats for extra $$$, but was seated on regulars, attendants finding excuses, saying that it is the reservation mistake. I guess they sold elite plus twice. After filing claim with my credit card i got my money back, but... Another issue, Sunwing travel vouchers (they are issue for excuses), are good for nothing, they...

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Mexico Economy Toronto - Cancun

Helpful?
Thank Alsou R
grande prairie, ab
Level 5 Contributor
73 reviews
31 helpful votes
Reviewed today
NEW
via mobile

We flew elite plus. This gives us priority check in, extra legroom and more baggage weight. Well worth the $50 price tag. There is not a lot offered for free on the flight besides beverages but this is well advertised. We bring drinks and snacks with us. Never an issue when you’re prepared. Plane was clean, attendants were helpful. Inflight...

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Mexico Economy Edmonton - Cancun

Helpful?
Thank TTGL
Gander, Newfoundland
Level 5 Contributor
74 reviews
38 helpful votes
Reviewed today
NEW

Went on a trip in March to Punta Cana. Gander check in is a nightmare. Not sure what is up this year and the weight of carry on. People everywhere in the airport having to strip down their carry ons, line ups were bad; people off to the side pulling stuff out of suitcases and putting into others; then lining...

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Caribbean Economy Gander - Punta Cana

Helpful?
1 Thank QualityQuest71
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

Both the flight and its return were pushed back by 1 1/2 hours a week before the flight. No problem. We can handle that. We'd be really late getting home after the return flight but... it's okay. The flight was excellent except we now had a pre purchased meal that we no longer needed. The 1 1/2 hour change in...

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Caribbean Economy Toronto - Puerto Plata

Helpful?
1 Thank P B
Moncton, Canada
Level 3 Contributor
11 reviews
17 helpful votes
Reviewed yesterday
NEW

A passenger doesn't even get a tiny bag of peanuts or snacks any more on Sunwing. Flight attendants aren't very attentive to people's needs . The flight was just ok. Be aware that if you choose a meal from their menu to pay for...you'd better have Plan b as they often run out of your choice before they get to...

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Mexico Economy Moncton - Cancun

Helpful?
1 Thank KatWytenbroek
Plaster Rock, Canada
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed yesterday
NEW

Flew with Sunwing to Cuba this spring, April 5, returned April 12. Flight was great, no delays, service was good I can't say nothing bad about it at all. They will go out of their way to make your trip a success !!!!

Caribbean Economy Quebec - Varadero
Helpful?
Thank Debby W
Sturgeon Falls, Canada
Level 3 Contributor
13 reviews
24 helpful votes
Reviewed yesterday
NEW

We recently returned from Mazatlan on Sunwing Airlines.. When we arrived at the Airport we were approximately the 10th couple/family to check in. We requested a aisle and center seat and were told the only seat available were in the last row row 32. So we requested a center and window seat they said aisle 28. I couldn't believe that...

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Canada Economy Mazatlan - Toronto

Helpful?
1 Thank Kevin C
Wallingford, Pennsylvania
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

efficient boarding, professional, attentive crew, smooth comfortable flight - couldn't ask for better service

Caribbean Economy Montreal - Punta Cana
Helpful?
Thank Daritz1travel
See travel tips for airlines
“I think Sunwing has the potential to be a great airline. They have the best vacations. If they could only link it all together.”
WiseTravellerAlberta, today | Read review
“They are no longer offering food, only soft drinks.”
RobertR941, today | Read review
“Weigh your carry on before you go to airport”
QualityQuest71, today | Read review
“I personally like sitting up front, get off the plane first”
203debbyw, yesterday | Read review
“Make Sure The Flight Times Work For YOU!”
, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.
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