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Sunwing Airlines


3 of 5 bubbles
1,314 Reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,314 Reviews from our TripAdvisor Community

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1,314 reviews from our community

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Showing 1,096: English reviews
Level Contributor
6 reviews
1 helpful vote
2 of 5 bubbles Reviewed yesterday NEW

We booked a 2 week Vacation from Vancouver (Canada) Feb 3, 2017 to Mazatlan. I realize that airline services these days continues to nose dive, unfortunately Sunwing airline continues to follow it's competitors with promises of service and not providing it. We paid extra for the Sunwing Premium Plus Package Elite Plus, which included more leg room, a larger baggage...

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Mexico Economy Vancouver - Mazatlan

Helpful?
Thank Chuck J
Ottawa, Canada
1 review
2 of 5 bubbles Reviewed yesterday NEW

Our family used SunWing on a recent Mexican vacation. This review is about the whole package (flights and hotel). First of all, both flights were late. The on-board service is basic. I can`t blame the flight attendants as they have to work with it seems, very little. The advertised "champagne service" is limited to a 1/2 plastic cup of sparkling...

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Canada Economy Cancun - Ottawa

Helpful?
Thank jpe52
Hastings, Canada
Level Contributor
7 reviews
3 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

On our recent trip to Huatulco the trip down was great ( actually arrived early). The trip home was not. Plane arrived on time to Huatulco but we were told at 3:20 we were delayed as the Air Canada flight to Toronto left on time we knew it wasn't because of ice storm ( this was February 7th). After 3hrs...

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Mexico Economy Toronto - Huatulco

Helpful?
Thank don d
Level Contributor
31 reviews
4 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Okay, we get it. The low fares are made possible by jamming more people in. However, it's a 4-6 hour flight depending on direction you're travelling and head or tail winds. I had the most unpleasant experience of row 32 (out of 32). Two loos right behind us and a constant stream, if you will, of people banging into me...

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Canada Economy Cancun - Kelowna

Helpful?
Thank R D
Burlington, Canada
Level Contributor
71 reviews
88 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

after our terrible experience last year with airtransat (which I reviewed) we were happy to return to Sunwing. Now, one thing has changed which did make the meals comparable to transat, and that is that no meals or snacks are handed out during the flight, complimentary. All food has to be paid for. We did get our comp. glass of...

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Mexico Economy Toronto - Cancun

Helpful?
Thank JAAMB1st
St. Catharines, Canada
Level Contributor
8 reviews
14 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

We arrived at the airport at the recommended time and did the web check in. The signage is very poor in that we didn't know what line we were supposed to be in. The staff were not very helpful in this regard. We stood in line where one of the staff members told us to stand and realized after being...

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Caribbean Economy Toronto - La Romana

Helpful?
Thank Rita D
Ouagadougou, Burkina Faso
2 reviews
3 of 5 bubbles Reviewed yesterday NEW

Got stuck due to snow last week, it took 11 hours for a 5 1/2 hour flight, but the staff was courteous and helpful and we got there. Had we not go out on the Sunday we would have been trapped with all the other delayed flights the next day. Sunwing is a discount airline and you get what you...

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Caribbean Economy Toronto - Curacao

Helpful?
Thank johndondertman
Level Contributor
16 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Booked our holiday via Sunwing and Signature Vacation to Curaçao connecting to Bonaire via Insel Air. Unfortunately the plane was late and it was snowing. We boarded over and hour late and then sat on the plane for two plus hours. Meanwhile the West Jet flight to Curaçao left. We were brought back to the gate and told that one...

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Caribbean Economy Toronto - Curacao

Helpful?
Thank Don D
Grande Prairie, Canada
Level Contributor
12 reviews
16 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Booked an 8 day holiday to Cuba Flew overnight from Edmonton getting the elite plus option as well Flight left at 6pm getting into Cuba at 2:30am Sooooo in reality we paid for the day before when we technically did not stay that day Day we were leaving the resort we had to be out of the room at 11am...

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Caribbean Economy Edmonton - Varadero

Helpful?
Thank coffeechick10
Edmonton, Canada
Level Contributor
54 reviews
31 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We've used Sunwing a couple times now on our winter vacations to Mexico. Best thing about Sunwing is they used one of Armin Van Buuren's tracks in their commercial. Everything else is just terrible! Once, on our return from Mexico, we had problems checking in at the airport, and Karla the Sunwing rep, was just rude and un-helpful. Whatever, we'll...

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Mexico Economy Edmonton - Cancun

Helpful?
Thank Chucky D
See travel tips for airlines
“Expect delays, fly at night (in our case) and basic (or less) services”
 of 5 bubbles jpe52, yesterday | Read review
“best for travellers 5'8" and 175 lbs or less..........just saying that tall, heavier or muscular folks will struggle.”
 of 5 bubbles 856rd, yesterday | Read review
“Do not book this airline”
 of 5 bubbles ritad864, yesterday | Read review
“If you want a basic low cost flight this may be the airline for you.”
 of 5 bubbles johndondertman, yesterday | Read review
“Elite plus was a good purchase no huge line ups to stand in and extra leg room on a 5hr flight”
 of 5 bubbles coffeechick10, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.
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