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Southwest Airlines


31,144 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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31,144 Reviews from our TripAdvisor Community

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31,144 reviews from our community

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Showing 30,803: English reviews
2 reviews
Reviewed today
NEW

We have made this trip 9 times in the last 11 years. our flights have always been on time and the attendants have been friendly. the aircrafts were clean and seemed well maintained. I feel they provide excellent service at this price point.

Date of travel: October 2018
Domestic Economy Providence - Orlando
Helpful?
Thank RAA1969
Belton, Texas, United States
Level 3 Contributor
23 reviews
8 helpful votes
Reviewed yesterday
NEW

The flight cost was so low we were willing to drive almost 3 hours from Gatlinburg - and we're glad we did. The drive was mostly good-condition Interstate roads, but there was a section of back roads that could be a challenge in the dark or in bad weather. Google maps helped us find two gas stations reached on the...

Date of travel: December 2018
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Domestic Economy Greenville - Austin

Helpful?
Thank Gayle S
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I've flown with Southwest now for over six years and have just completed my last flight with this company! I have a small dog that flies with me that is certified with papers as an emotional support animal. No problems until this year. No problem flying from San Juan, but coming back I got charged even with a Dr. Note...

Date of travel: December 2018
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Caribbean Economy Nashville - San Juan

Helpful?
Thank levi27
youngstown ohio
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed yesterday
NEW

Before our flight I had to make two phone calls and both calls we answered by the nicest most polite customer service people. Wish I had their names, but they were both very helpful

Date of travel: November 2018
Domestic Economy Pittsburgh - Fort Lauderdale
Helpful?
Thank ammaYoungstownOhio
Nashville, Tennessee
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

We actually flew into Atlanta to meet up with friends and the 4 of us took an early flight the next day. The flight from Atlanta to Houston and then changing planes to Cabo was easy. The only issue we had was arriving at the Atlanta airport before 6 AM and the TSA Pre-Check was not available. Our return trip...

Date of travel: October 2018
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Mexico Economy Nashville - Los Cabos

Helpful?
Thank Bud A
Lowell, Indiana
Level 4 Contributor
25 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Getting harder to get an A group boarding pass people have found a way around paying extra and just get a wheel chair and board first but they are ok when you land they should make them go to the back That way when you get there they don’t hold up the able body people Who act right. Most of...

Date of travel: November 2018
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Domestic Economy Chicago - Las Vegas

Helpful?
Thank John B
Plano, Texas
Level 6 Contributor
190 reviews
93 helpful votes
Reviewed yesterday
NEW

Uneventful flight on Southwest, good service. Bags arrived fine. Wifi and several recent movies. Paid for early bird check in and got in the A group.

Date of travel: December 2018
Mexico Economy Dallas - Los Cabos
Helpful?
Thank primediver
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

Great flights there and back. On time 6am flight going to Atlanta and 10 minutes delay back. Flight crew entertaining on way back.

Date of travel: November 2018
Domestic Economy Philadelphia - Atlanta
Helpful?
Thank Suhas G
Elkhart, Texas
Level 6 Contributor
112 reviews
24 helpful votes
Reviewed yesterday
NEW

Flights on other airlines have been deteriorating in their care and concern for passenger comfort and satisfaction in my experience. Southwest consistently improves instead of declining. When you fly and can take two checked bags per person, with out getting nickel-ed and dimed to death, be greeted by ALWAYS friendly staff, and genuine smiles, why look elsewhere. We just had...

Date of travel: December 2018
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Domestic Economy Dallas - Portland

Helpful?
Thank fljnfdg
Lavallette, New Jersey
Level 5 Contributor
62 reviews
11 helpful votes
Reviewed yesterday
NEW

Just a pleasant experience. No bag fees is a big plus. Boarding the plane is a no hassle experience. Why fly other airlines when you can fly with Southwest. They have the right model.

Date of travel: November 2018
Domestic Economy Newark - Fort Lauderdale
Helpful?
Thank Jimmiethemum
See travel tips for airlines
“Buy the Early Bird check-in. It is well worth it.”
RAA1969, today | Read review
“Early boarding group is best”
220buda, yesterday | Read review
“let them know you appreciate them, they go beyond the extra mile”
fljnfdg, yesterday | Read review
“check in early”
Jimmiethemum, yesterday | Read review
“if you're not sure about the boarding process, do an internet search as there's lots of info out there on how SW boarding works”
60MikeM, yesterday | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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