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Southwest Airlines


4.5 of 5 bubbles
7,868 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,868 Reviews from our TripAdvisor Community

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7,868 reviews from our community

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Showing 7,751: English reviews
Solon, Ohio
Level Contributor
27 reviews
2 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

Flew from Cleveland to Los Angeles today, connecting through Phoenix. Flight from Pheonix to LA was canceled, no reason given. Booked on later flight (1.5 hours later) and boarding changed from almost first to almost last. Not happy with Southwest right now.

Domestic Economy Cleveland - Los Angeles
Helpful?
Thank patrick t
Ontario, Canada
Level Contributor
4 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I have flown with Southwest more times than I can count and they are my go to airline over and over and over again! Friendly agents and flight staff, on time flights, free baggage, few mechanical issues and more! You won't be sorry if you choose to fly with Southwest Airlines!

Domestic Economy Buffalo - Orlando
Helpful?
Thank scrappingin0ntari0
Cocoa Beach, Florida
Level Contributor
38 reviews
35 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

We have always flown with southwest airlines. I can't ever recall a time when I ever had a major issue with them. The pilots, stewards, and crew and wonderful. Sodas and water are free now if the plane is full now getting your drink in a timely matter that is a little different. They do not serve any food except...

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Domestic Economy Orlando - San Francisco

Helpful?
Thank Lisa B
Jenison, United States
Level Contributor
13 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

this is a great airline to use. The flight attendants are courteous and very helpful if needed. I felt very safe, the landing was so smooth I didn't know we had landed. They leave on time. You get 2 free bags for check in.

Domestic Economy Grand Rapids - Orlando
Helpful?
Thank Diane D
Level Contributor
12 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Never a dull moment ever always a pleasant crew that knows how to provide great service experiences. Most recently on a trip to New York we had the the most fun crew ever.

Domestic Economy Nashville - New York City
Helpful?
Thank MTJuliet L
Kansas
Level Contributor
5 reviews
10 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

So everyone it talking about how great Southwest is... Don't fall for it. They are over crowded, you have to fight for seats and the hassle is not worth it. After the next flight that is already book, it will be our last! Not happy with them at all. I was told I could get a transfer of credit to...

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International Economy Kansas City - Placencia

Helpful?
Thank Shonda-ks
Atlanta, Georgia
Level Contributor
41 reviews
38 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Flight was 4+ hours late on return trip after originating trip being 1 1/2 late. Price good, but you get what you pay for.

Domestic Economy Dallas - Atlanta
Helpful?
Thank Vatterup
Grimsby, Canada
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 2 days ago NEW

The good rates attracted me to choose this airline to Costa Rica. As well, a friend who travels frequently for business recommended them because "They are never late". Well....5 of my 6 flights with Southwest were more than 2 hours late. In fact, one missed a connector flight. My luggage was badly mistreated and one suitcase now has a broken...

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International Economy Buffalo - San Jose

Helpful?
Thank nthunder2001
Kenosha, Wisconsin
Level Contributor
44 reviews
26 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

We started in Milwaukee and headed non-stop to Orlando. It was my children's first flight. Please note that anyone flying with kids on any airlines to Orlando means to get ready for the issues of a flight with kids! (Screaming, crying, bathroom use, etc.) This flight was great. My wife and kids sat in one row and I sat in...

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Domestic Economy Milwaukee - Orlando

Helpful?
Thank Denny D
Baltimore, Maryland
Level Contributor
42 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We always choose non-stop flights when available. Both our departure and return flights were amost fully booked. Both flights were pretty much on time and the flight attendants were very friendly. The bathrooms were very clean. We got pre-TSA boarding so this sped things up quite a bit. We opted to go to the full service check-in lines in Southwest...

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Domestic Economy Baltimore - Phoenix

Helpful?
Thank Ira M
See travel tips for airlines
“Check in 24 hours (to the second!!) before your flight to ensure your best boarding number. If you can't, the $15 fee is worth it”
 of 5 bubbles scrappingin0ntari0, yesterday | Read review
“Seats are not assigned on this airline, so if seat choice is important to traveller, on line boarding pass is essential.”
 of 5 bubbles T9419CKwilliamw, 3 days ago | Read review
“check in early, it gets you boarding earlier,”
 of 5 bubbles DMKManassasVA, 3 days ago | Read review
“sounds silly and unnecessary to say, but seriously.... use the bathroom before you board the plane!!”
 of 5 bubbles clady16, 3 days ago | Read review
“If you have long legs, try and get an aile-set.”
 of 5 bubbles rogerchicago, 3 days ago | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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