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Southwest Airlines


4.5 of 5 stars
5,203 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2845
    Excellent
  • 1595
    Very good
  • 429
    Average
  • 160
    Poor
  • 174
    Terrible
Like it for short trips

I've been using Southwest airlines off and on since they first came into business. They have made... read more

4 of 5 starsReviewed today
Bagspacked0619
,
Cary, North Carolina
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,203 Reviews from our TripAdvisor Community

Write a Review

5,203 reviews from our community

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English first
Clearwater, Florida
Level Contributor
302 reviews
149 helpful votes
3 of 5 stars Reviewed today NEW

I wanted to correct what I said in a review of the first half of a recent round-trip visit to the Finger Lakes of New York State. You only pay $15 for early bird check-in to your final destination, regardless of the number of stops in between. I had previously said it cost $15 per leg of that trip. I...

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Domestic Economy Rochester - Tampa

Helpful?
Thank AldebaranFlorida
Cary, North Carolina
Level Contributor
20 reviews
6 helpful votes
4 of 5 stars Reviewed today NEW via mobile

I've been using Southwest airlines off and on since they first came into business. They have made improvements over the years, however, I'm still only willing to use this airline for short trips – under three hours. The longest trip I've taken is to the Caribbean – which was a total of six hours. It did not suit the needs...

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Domestic Economy Raleigh - Jacksonville

Helpful?
Thank Bagspacked0619
Amman Governorate, Jordan
Level Contributor
10 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Southwest Airlines is always in high demand and seating is free. One can book online 24 hours before the departure time. The service is simple and one can order drinks and snacks, food. The crew are always available, smiling and respond with clear and precise information. The airline has interesting offers regularly and one can save on tickets cost, if...

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Domestic Economy Baltimore - Chicago

Helpful?
Thank Mousa Hanna Mou... B
florida
Level Contributor
26 reviews
10 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff were so wonderful for this longish trip and Hana, an outstanding flight attendant was especially warm and helpful on the flight. When she found out that I was visiting my grandchildren who have been through quite a bit lately, she found a bag of goodies for me to give to them and even gave me a hug at...

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Domestic Economy Ontario - Orlando

Helpful?
Thank saillindee
Schererville, Indiana
Level Contributor
11 reviews
5 of 5 stars Reviewed yesterday NEW

I knew that having a scooter would not be a problem, but with southwest it was easy. of course I got on board first along with the wheel chair people. this all happened without a hitch. for some reason I got free drinks I hope it was my veteran status, I doubt that but this is what I want it...

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Domestic Economy Chicago - Las Vegas

Helpful?
Thank stephenhJ8150NV
Bangkok, Thailand
Level Contributor
60 reviews
14 helpful votes
4 of 5 stars Reviewed yesterday NEW

The online check-in was simple; and the kerbside check baggage was efficient. Impressed by the boarding procedure, which is managed by Category (A,B,..) and then number. The only slightly disconcerting feature is "free seating" which, on a full flight as this was, means lots of middle seats for the late boarders. Seating is comfortable. Importantly, the flight departed and arrived...

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Domestic Economy Las Vegas - San Diego

Helpful?
Thank John P
Level Contributor
7 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We had a very pleasant experience on Southwest, both to and from California. The fare was inexpensive but the flight wasn't as "Cut-rate" as some of the budget airlines. The free two checked, one carry-on baggage policy is a life-saver in the budget department. The staff were friendly and the seating was comfortable. Good experience!

Domestic Economy Oklahoma City - Los Angeles
Helpful?
Thank marycarol3
Houston, Texas
Level Contributor
39 reviews
17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our family trip from Hobby airport to Liberia Costa Rica went off smoothly and on time. They do need to work on putting Global Entry into their system

International Economy Houston - Liberia
Helpful?
Thank Barbara S
Nashville, Tennessee
Level Contributor
291 reviews
109 helpful votes
5 of 5 stars Reviewed yesterday NEW

I fly this route every three months and I have never, ever had a late flight, a rude flight, or a flight that was not as fun as you can be in the air. I've flown all over the world and in every way possible. And this is my favorite -- get checked in early, get there early, and just...

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Domestic Economy Nashville - Chicago

Helpful?
Thank Katherine B
Fort Valley, Georgia
Level Contributor
13 reviews
5 of 5 stars Reviewed yesterday NEW

I recently flew Southwest based on a friends recommendation of the less expensive nature of the flight (compared to Delta) and the fact that they always used the airlines. I was impressed. Not only are the seats slightly bigger, the boarding routine is absolutely out of this world. You simply by your ticket, then 24 hours before the flight, you...

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Domestic Economy Atlanta - San Antonio

Helpful?
Thank Oreta S
See travel tips for airlines
“Pay $15 for early bird check-in for each of your round-trip parts of your trip!”
 of 5 stars AldebaranFlorida, today | Read review
“Be on time, benefit from the 2 free pieces of luggage. The handling agentsare always accommodating, polite and efficient”
 of 5 stars mousahannamoussab, yesterday | Read review
“Check in on line to secure an earlier boarding place.”
 of 5 stars johnpQ5219DF, yesterday | Read review
“No need to pay for checking in early if you do it yourself 24 hours in advance.”
 of 5 stars MamaNL, yesterday | Read review
“Check in on-line 24 hours early and get better choices on seats.”
 of 5 stars oretas, yesterday | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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