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Southwest Airlines


4.5 of 5 bubbles
7,832 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,832 Reviews from our TripAdvisor Community

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7,832 reviews from our community

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Showing 7,715: English reviews
Naperville
Level Contributor
33 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Southwest is the most accommodating airline in the U.S. They fly to all the spots I need to get to, they never charge for bags, their change policy is the easiest and cheapest and even if you need to cancel a flight your money spent is held in your account to be used on any flight within a year. They...

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Domestic Economy Chicago - San Diego

Helpful?
Thank Nap-town11
Tinley Park, Illinois
Level Contributor
2 reviews
5 of 5 bubbles Reviewed yesterday NEW

I had not flown since 9-11 so many things are quit different. I printed my ticket online and checked in myself. Love the "2 bags free." Makes a big difference in overall cost. The flight to Vegas was great....from Chicago went by in no time. Flying from Chicago to Denver this June and of course on Southwest. They again had...

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Domestic Economy Chicago - Las Vegas

Helpful?
Thank James F
Level Contributor
7 reviews
5 of 5 bubbles Reviewed yesterday NEW

Every time we fly, we fly Southwest..The price is affordable, the staff friendly and helpful. It is very sensitive and helpful to have special handicap needs.

Domestic Economy Little Rock - Las Vegas
Helpful?
Thank Irene R
1 review
4 of 5 bubbles Reviewed yesterday NEW

flight out of Newark was very early morning, everything went extremely smoothly and we landed 15 minutes early!

Domestic Economy Newark - Austin
Helpful?
Thank Dana G
Kansas City, Missouri
Level Contributor
90 reviews
20 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I took my 8 year grandson for his first vacation last June. When I arrived at the airport in K C I told the agent he had never flown or been on vacation before. The agent told me that some one would meet us at the gate. We were allowed to board first and he was treated like a king....

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Domestic Economy Kansas City - Boston

Helpful?
Thank Kathy M
Tampa, Florida
Level Contributor
11 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Southwest is my family's go to airline company. Customer service is excellent, doesn't change hidden fees. The planes the clean and the crew is friendly. We will continue to fly Southwest.

Domestic Economy Tampa - Washington DC
Helpful?
Thank Keona W
Portland, Maine
Level Contributor
34 reviews
12 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Always love Southwest! Friendly, great price and I love that they allow 2 bags for free...also, no change fees! The crew are happy, friendly and funny! We always try to fly Southwest now whenever we can!

Domestic Economy Portland - Atlanta
Helpful?
Thank Julie R
Orlando, Florida
Level Contributor
16 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

This women brought on her Great Dane. What a great dog and well behaved. Southwest was great in letting them come on board. Everybody on the flight seemed appreciative. I talked to a few people later and thought is was Kool. I love dogs and Southwest flight attends were song good to this women and to the rest of us....

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Domestic Economy Orlando - Chicago

Helpful?
Thank johnefoley
Pittsburgh, PA
Level Contributor
63 reviews
23 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We flew Southwest to Los Angeles over the New Year Day weekend. Our flight to LA went through Atlanta and the return flight went through St. Louis. All flights were on time. Even though all of the flights were all filled to capacity, boarding was efficient. I'm not sure what is gained by having travelers print out their own checked...

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Domestic Economy Pittsburgh - Los Angeles

Helpful?
Thank jcp01
Angola, Indiana
Level Contributor
56 reviews
46 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I fly with Southwest about 6 times a year and select them whenever possible. Their customer service is fast, good, friendly, and courteous. They seem efficient. They are also relaxed and communicate well so I get the idea the management treats them well and gives them some ability to make decisions on behalf of customers, ie their management trusts them...

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Domestic Economy Detroit - Denver

Helpful?
Thank Annette K
See travel tips for airlines
“If you cancel a flight, you must rebook and complete travel anywhere within a year of your original purchase date.”
 of 5 bubbles Nap-town11, yesterday | Read review
“They charge $15 (each way) for early check-in. Well worth it to sit where you want as all sits are open.”
 of 5 bubbles JamesF536, yesterday | Read review
“purchased the early board boarding so we could make sure our bags got in the overhead which was worthwhile”
 of 5 bubbles 362danag, yesterday | Read review
“Be early, and try to enjoy your trip.”
 of 5 bubbles 811KathyM, yesterday | Read review
“Check your bag it's free.”
 of 5 bubbles johnefoley, 2 days ago | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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