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Southwest Airlines


4.5 of 5 stars
5,622 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 3090
    Excellent
  • 1690
    Very good
  • 460
    Average
  • 182
    Poor
  • 200
    Terrible
Awesome

Smooth, stress free travel. Early bird check in was the way to go. This airline has got to be the... read more

5 of 5 starsReviewed 3 days ago
Carol A
,
Frackville, Pennsylvania
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,622 Reviews from our TripAdvisor Community

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5,622 reviews from our community

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English first
West Brookfield, Massachusetts, United States
Level Contributor
14 reviews
10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have flown Southwest many times but I have to say that we really noticed this time just how cramped our seating was. We literally had no elbow room. For this fact alone we probably will be flying a different airline when possible in the future. Note: I got "randomly selected" for an extra search/pat down at the airport in...

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Caribbean Economy Hartford - Montego Bay

Helpful?
Thank Linda W
Frackville, Pennsylvania
Level Contributor
20 reviews
5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Smooth, stress free travel. Early bird check in was the way to go. This airline has got to be the best, my choice ALL the time

Caribbean Economy Baltimore - Punta Cana
Helpful?
Thank Carol A
Savannah
Level Contributor
12 reviews
4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This was the first and last time I fly this Airline. The experience was terrible! From the time I went on the kiosk and tried to check in my baggage, to my going to the desk to speak with the rude personnel! Everyone seem to be unhappy with their jobs as no person smiled, said hello, or just acknowledge me...

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Domestic Economy Baltimore - Jacksonville

Helpful?
Thank Jacqueline W
Raleigh, North Carolina
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Southwest has always been my favorite airline and they have friendly FA's and good customer service. I try to choose Southwest whenever possible. I try to purchase tickets when they have sales. Also, I already have TSA Pre-check (came with Global Entry), but they were at one point letting you use points towards getting this (9,000 points if they are...

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Domestic Economy Raleigh - San Diego

Helpful?
Thank sabrinae77
St. Catharines, Canada
Level Contributor
142 reviews
70 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When I travel to Disneyland or Disneyworld, I always use Southwest. They are the best airline and in the past I had tried any airlines. I will never travel out of Toronto again, Buffalo is a lot easier and friendlier. Flight on Southwest is smooth, and quick. I love Southwest, see you soon...again.

Domestic Economy Buffalo - Orlando
Helpful?
Thank Safechoice2014
Baton Rouge, Louisiana
Level Contributor
55 reviews
6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have flown spirt, united, and american airline and SOUTHWEST is now my FAVORITE. The prices are decent and you get 2 free check bags and the regular 1 personal item and 1 carry on. The staff was nice friendly and actually fun. The boarding process in my opinion is better than most.

Domestic Economy Las Vegas - New Orleans
Helpful?
Thank Tiana J
San Antonio, Texas
Level Contributor
7 reviews
2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Southwest Airlines is great. Flight was on time, boarding the plane was easy and the flight attendants were very friendly

Domestic Economy San Antonio - Las Vegas
Helpful?
Thank sukev
Connecticut
Level Contributor
10 reviews
5 of 5 stars Reviewed 4 days ago NEW

Wow, fast boarding, extremely friendly/child friendly services, and almost 0 turbulence. If you want to fly an airlines, at a low cost and with an extremely kid friendly environment? Then fly with Southwest.

Domestic Economy Hartford - Orlando
Helpful?
Thank bob b
Depew, NY
Level Contributor
14 reviews
16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Love the stewardesses and steward's announcements. They always make you laugh! Staff is always friendly and ready to answer any questions you may have.

Caribbean Economy Buffalo - Punta Cana
Helpful?
Thank sktona
Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife and I have been flying Southwest for a couple of years. The biggest concern we had and hear other people have had is the open seating plan. It does require a little extra effort to confirm your flight 24 hours in advance, but you can check 2 bags for free. If you just have a small carry-on or...

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Domestic Economy Atlantic City - Portland

Helpful?
Thank mcclellankenneth2016
See travel tips for airlines
“Book early”
 of 5 stars Safechoice2014, 4 days ago | Read review
“Have your boarding pass out ahead of time”
 of 5 stars sukev, 4 days ago | Read review
“Check Your Bags”
 of 5 stars mcclellankenneth2016, 4 days ago | Read review
“You can't go wrong with a direct flight.”
 of 5 stars jmfey1952, 4 days ago | Read review
“Bring a fully charged iPad if you plan to watch movies. Buy food in airport to bring if you think you'll get hungry on flight.”
 of 5 stars Pungalo2016, 5 days ago | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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