We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southwest Airlines


4.5 of 5 bubbles
7,582 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

7,582 Reviews from our TripAdvisor Community

Write a Review

7,582 reviews from our community

Filter reviews by popular destinations:
All reviews Las Vegas Orlando Baltimore Denver Chicago Phoenix Tampa Fort Lauderdale Los Angeles Atlanta Houston San Diego Dallas Seattle Nashville
Traveler rating
Cabin
  • (7,470)
  • (0)
  • (0)
  • (0)
Route
  • (6,934)
  • (189)
  • (181)
  • (137)
  • (27)
  • More
Language
  • More
Showing 7,470: English reviews
Birmingham, Alabama
Level Contributor
217 reviews
57 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Overall good service on flight up but had 3 hour delay due to storms in New York.Coming back we had a hard working stewardess.However our luggage was wet from the rain.

Domestic Economy New York City - Birmingham
Helpful?
Thank rebelwebb
Franklin, Kentucky
Level Contributor
606 reviews
188 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Recently caught a flight from Nashville, Tenn., to Ronald Reagan Washington National and the service was top notch all the way. From checking in, to boarding, to cabin service, to exiting the plane, it was flawless. I fly Southwest a lot and they are super consistent (yes, they do have their days but 98% of the time, my traveling has...

More 
Domestic Economy Nashville - Washington DC

Helpful?
Thank DrMarc9491
More ▾
Mitchellville, Maryland
Level Contributor
81 reviews
29 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We flew Business Select which gave us early boarding, free premium drinks, and head of line on check-in at airports and customs/immigration. This was well worth the extra money. The flight was non-stop from BWI to MBJ and was uneventful. The 3 1/2 hour flight could have been made more comfortable if they would serve food to the Business Select...

More 
Caribbean Economy Baltimore - Montego Bay

Helpful?
Thank MJS658
Springville, Utah
Level Contributor
14 reviews
19 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Southwest is always our airline of choice. We've earned the free Companion Pass for 2016 travel so we have flown with them a lot. They have the best rewards program of any airline -- you can actually USE your airline points to go somewhere! We have found the workers to be happy and helpful. The flights arrive on time and...

More 
Domestic Economy Salt Lake City - Dallas

Helpful?
Thank WBil
Hawthorne, California
Level Contributor
61 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I love flying this airline because it has helped me great deals to destinations all over America. If it weren't for Southwest, I don't think I would've been able go on that many vacations.

Domestic Economy Los Angeles - Boston
Helpful?
Thank vutdoan20
Carnesville, Georgia
Level Contributor
21 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Southwest is my go to Airline for travel so naturally when I decided to take a winter vacation to Colorado I immediately booked my flight. The crew of flight 2332 were wonderful, smiling and polite. Before take off the flight attendant was making her announcements and surprised me when she made a point to call on any military personal/veterans on...

More 
Domestic Economy Atlanta - Denver

Helpful?
Thank Rebecca M
Level Contributor
21 reviews
4 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

I flew Southwest for a business trip. The actual flight staff was friendly and professional. The ticket counter people were something else. They complained in front of guests about being overworked and having to work on overtime. I had a question about a piece of luggage that I was trying to check and I was blown off twice.

Domestic Economy Reno - Las Vegas
Helpful?
Thank Chris R
Saint Louis, Missouri
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

I Love flying Southwest because you don't have to pay for checking in your baggage like on most airlines.

Domestic Economy Saint Louis - Austin
Helpful?
Thank beverlyc947
Iowa
Level Contributor
17 reviews
3 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

What a fun trip.....even though we took off late by the time the ground crew did some extra checking of a system....safety first and I don't mind. The flight attendants were very entertaining and efficient. I love to fly Southwest Air. Only issue I have is the people who may have bought a seat assignment & then board ahead of...

More 
Domestic Economy Des Moines - Las Vegas

Helpful?
Thank Mattie69
Kansas City, Missouri
Level Contributor
50 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I would love to say that we only travel SWA, but it's not true. Our usual route is between KC and Providence RI. My mom is either on a walker or a wheelchair assist and they are always curtious and helpful. This includes providing me assistance when needed. My favorite SWA flight happened a few years ago on Memorial Day....

More 
Domestic Economy Kansas City - Reno

Helpful?
Thank Roberta K
See travel tips for airlines
“Check in 24 hours early at the same time as your flight.We got A 26 seats close to front of plane”
 of 5 bubbles rebelwebb, yesterday | Read review
“Business Select on long flights to get best seating.”
 of 5 bubbles DrMarc9491, yesterday | Read review
“Check your luggage through if it is bigger than carryon size.”
 of 5 bubbles WBil, yesterday | Read review
“Business Select gets early boarding Group, drinks and more flexibility for changes”
 of 5 bubbles Bill_Hunt_AZ, 2 days ago | Read review
“Overhead bins smallish, so watch dimensions of carry-ons”
 of 5 bubbles Bill_Hunt_AZ, 2 days ago | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

274 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (274)
Viewed
View from Window (106)
Viewed
Airport (37)
Viewed
Seat (6)
Viewed
Cabin (16)
Viewed
Food and Drink (5)
Viewed
Onboard Feature (2)
Viewed
Airline Lounge (2)
Viewed
Other (100)