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Southwest Airlines


4.5 of 5 stars
1,311 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 784
    Excellent
  • 357
    Very good
  • 83
    Average
  • 35
    Poor
  • 52
    Terrible
Friendly airline with great people

Even with triple-digit weather the Southwest crew maintains a friendly flight while passengers deal... read more

5 of 5 starsReviewed 3 days ago
Bryan K
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,311 Reviews from our TripAdvisor Community

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1,311 reviews from our community

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English first
Level Contributor
27 reviews
5 of 5 stars Reviewed 3 days ago NEW

Even with triple-digit weather the Southwest crew maintains a friendly flight while passengers deal with the heat. The flight crew work quickly amongst turbulence and sweaty customers to deliver quality beverage service with a smile.

Domestic Economy Phoenix - Ontario
Helpful?
Thank Bryan K
Portsmouth RI USA
Level Contributor
15 reviews
8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I fly southwest whenever I can. They have been my go to airline for many years now. The service is excellent and their policies are so very fair. No charge to check 2 bags. No charge to change your flight!!!!! ( I just Had to fly United and paid 200$ to change a flight. Even if you phone them and...

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Domestic Economy Providence - Portland

Helpful?
Thank MaryPortsmouthRIUSA
Rushville, Indiana
Level Contributor
161 reviews
37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have done a "girl" trip for several years in August to Sanibel Island and we fly into Fort Myers from Indy. Always hassle free, on time, no delays, friendly Flight Attendants, free snacks, easy ride, pilots actually will tell you where we are flying over and interact with those flying-nice to know that they know we are on board!...

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Domestic Economy Indianapolis - Fort Myers

Helpful?
Thank th0ds0n
Dallas, Texas
Level Contributor
7 reviews
1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Only way to fly. Quick bag check in right at the door no hassle. 2 bags fly free of charge and you can carry one on the flight with you. Always easy on and off.

Domestic Economy Dallas - Las Vegas
Helpful?
Thank bandbowens
Lincoln, California
Level Contributor
27 reviews
17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Even though I did not pay for early check in or an upgrade, I was very pleased with my seat to and from my destinations. Friendly flight attendants, comfortable seating and plane home was newer.

Domestic Economy Sacramento - Las Vegas
Helpful?
Thank sandit2015
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago NEW

I've traveled with Southwest exclusively since 2010 and have never had a poor experience with their customer service, that is until today. This was not from a flight crew, but from a ticket agent when an adjustment had to be made. I am very disappointed and regretfully do not expect to travel with Southwest again after today.

Domestic Economy Manchester - Orlando
Helpful?
Thank Mark C
Reno, Nevada
2 reviews
5 of 5 stars Reviewed 1 week ago

I haven't taken off from Reno before, but I should have known that it was going to be a bumpy one. Britnee was so kind and sweet to me, seeing that I was very nervous about take off. I can not thank her enough for the concern that she showed to me. Thank you Britness

Domestic Economy Reno - Oakland
Helpful?
Thank LaverneB928
California
Level Contributor
66 reviews
24 helpful votes
5 of 5 stars Reviewed 1 week ago

I fly Southwest Airlines quite often. I love their baggage policy! They are always friendly, and efficient. They certainly have gotten me to my destination without any troubles. Even on a short flight, they always serve a drink and peanuts/pretzels. I love it! I will continue being a loyal customer and hope that wherever I fly, they will be able...

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Domestic Economy Reno - Los Angeles

Helpful?
Thank ThebazileP
Phoenix, Arizona, United States
Level Contributor
12 reviews
11 helpful votes
5 of 5 stars Reviewed 1 week ago

I will admit - I've been flying Southwest Airlines since 1994 when they first arrived at BWI (Baltimore-Washington International Airport) but up until the past five years it was only on occasion. That being said: Southwest has become my #1 choice on many routes. From PHX (Phoenix/Sky Harbor), it is mostly non-stop flights to/from my destinations of choice - primarily...

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Domestic Economy Phoenix - Atlanta

Helpful?
Thank RD S
Navi Mumbai, India
Level Contributor
23 reviews
8 helpful votes
5 of 5 stars Reviewed 1 week ago

I was flying Southwest Airlines for the first time and I just loved everything to do with them. The staff on the ground, as well as in the air, were very courteous.The flights took off and arrived on time. I loved the way they handled the boarding. I look forward to flying with them again

Domestic Economy Boston - Fort Lauderdale
Helpful?
3 Thank Rema0606
See travel tips for airlines
“Pay the $16 for early bird check-in to avoid the hassle of finding the right seat.”
 of 5 stars BryanK740, 3 days ago | Read review
“traveled to Las Vegas”
 of 5 stars bandbowens, 5 days ago | Read review
“Handicapped passengers should select the first four rows of the plane if open for easier access to the lavatory & to the crews.”
 of 5 stars rds411, 1 week ago | Read review
“Do check in as soon as you can to be between the first to go in the plane”
 of 5 stars MariaLauraBov, 1 week ago | Read review
“We recommend paying the extra money for early bird boarding.”
 of 5 stars cjaldrin, 1 week ago | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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