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South African Airways


1,634 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,634 Reviews from our TripAdvisor Community

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1,634 reviews from our community

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Showing 1,239: English reviews
Johannesburg, South Africa
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed today
NEW

Terrible service. Flight attendants mix up food requests. Sound on my system not working. My child's entertainment was out of order. We were told "Be Patient" It was never fixed. My child needed a blanket and pillow - we were told they do not have any. Staff were so rude.

Africa Economy Mahebourg - Johannesburg
Helpful?
Thank Elhaimer2706
San Antonio
2 reviews
Reviewed yesterday
NEW
via mobile

So I made a mistake and for some reason left out a letter form my middle name and SAA didn't want to fix it. So I had to buy a new more expensive ticket. And had to cancel my ticket. I emailed immediately afterwards and didn't get a reply. Three weeks later a wrote another stronger worded e-mail. Two day...

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Africa Economy Johannesburg - Nairobi

Helpful?
Thank Janes S
Johannesburg, South Africa
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Our flight was delayed twice. Onboard the interior was very old and dilapidated. Our TV sets were broken! The staff was rude and unhelpfull. Avoid this airline where possible

International Economy Frankfurt - Johannesburg
Helpful?
Thank elsabe2017
Capetown, South africa
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

i was very rudely dealt with by Marius Day and Sifiso Vezi today at your saa ticket office at or tambo airport. All day i have been on the phone trying to change a flight and i was told that i would not be charged this service fee. be very careful of dealing with them and them dropping you off.....

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International Economy Johannesburg - Munich

Helpful?
Thank Stef J
Sydney, Australia
Level 6 Contributor
266 reviews
83 helpful votes
Reviewed 5 days ago
NEW

The HKG to JNB sector is a long one - some 14+ hours... The inflight service is good - the food ok... the entertainment system good

International Economy Hong Kong - Johannesburg
Helpful?
1 Thank OzKK
Sydney Australia
Level 5 Contributor
60 reviews
58 helpful votes
Reviewed 5 days ago
NEW

Travelled to and from Johannesburg in June/July and paid extra for leg room seats . Seats really narrow and uncomfortable,could barely get the tray past our bodies when pulling them down . Entertainment screen was loose and kept flopping on both flights and had to hold in the earphone jack the entire time for it to work . Extra leg...

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International Economy Johannesburg - Perth

Helpful?
Thank imfitz
dayton, oh
Level 6 Contributor
106 reviews
44 helpful votes
Reviewed 6 days ago
NEW

We have flown South African Airlines a total of 6 times over the last two years. I found the experience better than average, and certainly better than our domestic US flights. The in flight crew was friendly and professional. The boarding staff somewhat less so. A snack or meal was offered on each of our flights, none of which exceeded...

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Africa Economy Johannesburg - Dar es Salaam

Helpful?
Thank pasweet
Minneapolis, Minnesota
1 review
Reviewed 6 days ago
NEW

Absolute worse experience of my life. My friend and I were on our way home from a wonderful trip to Cape Town and we first had a layover in Johannesburg. From Johannesburg, we initially thought we were flying directly to Washington D.C. but we didn't realize that we were going to have to stop in Accra Ghana. Our first leg...

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International Economy Johannesburg - Washington DC

Helpful?
Thank SavvyTraveler632
Johannesburg, South Africa
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 1 week ago

Not happy. Is there some cost cutting exercise? Choice of meal not available. Some staff members appeared to be forced to be nice. Two Cabin crew appeared to be late for checking as the ground staff kept announcing 'boarding shortly' or something like that! I will avoid it where possible. Aging cabin, seating and entertainment compared to competitors. Get your...

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International Business Class Hong Kong - Johannesburg

Helpful?
Thank madimetjap2016
Phalaborwa, South Africa
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed 1 week ago

Myself and two kids took a flight from Durban to Johannesburg last month and SAA and it was a pleasant experience. However, the only bad thing was that they called us the day prior to the flight that they have change the times over the phone. what if my phone was off the entire evening....

Domestic Economy Durban - Johannesburg
Helpful?
1 Thank nametsegangm
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See travel tips for airlines
“Avoid this airline if you can”
Elhaimer2706, today | Read review
“It's worth the extra for an exit row or bulkhead seat on a long sector like this”
OzKK, 5 days ago | Read review
“Choose a different airline for international flights”
imfitz, 5 days ago | Read review
“None as my experience was unsatisfactory.”
madimetjap2016, 1 week ago | Read review
“Definitely ask the the exit row as you have more leg room.”
D6142ACsuzanneb, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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