We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

South African Airways


3.5 of 5 bubbles
1,274 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,274 Reviews from our TripAdvisor Community

Write a Review

1,274 reviews from our community

Filter reviews by popular destinations:
All reviews Johannesburg Cape Town Central London Sao Paulo New York City Durban Frankfurt Munich Perth Washington DC Port Elizabeth Mahebourg Windhoek Hong Kong Accra
Traveler rating
Cabin
  • (775)
  • (0)
  • (184)
  • (0)
Route
  • (530)
  • (227)
  • (202)
  • (1)
  • (0)
  • More
Language
  • More
Showing 960: English reviews
1 review
2 of 5 bubbles Reviewed yesterday NEW via mobile

I am terribly disappointed with the amenities and service on flight SA234 from OR Tambo to Heathrow. This was my son's first international flight as his 21st birthday gift and it was a horrible experience. I had checked us in early so that he could have a window seat. Just after take off, he decided to explore the movie options...

More 
International Economy Johannesburg - London

Helpful?
Thank SuzyQ1206
Cape Town
Level Contributor
90 reviews
31 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I always feel safe flying on South African airlines. Friendly air hostess, clean planes and always fresh food served

Domestic Economy Cape Town Central - Johannesburg
Helpful?
Thank Fatima786
Level Contributor
11 reviews
1 helpful vote
3 of 5 bubbles Reviewed 2 days ago NEW

On a positive note - the passenger room per seat was good, the stewardesses friendly; but - the food was really miserabel! The television didn't work until the last 2 hours; the air conditioning was much too strong and blowing all throughout the trip

International Economy Johannesburg - Frankfurt
Helpful?
Thank Delia R
Johannesburg
Level Contributor
5 reviews
4 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Nov. 2016 - Crescentia Van Dyk was very helpful during my check in. I had a lot of luggage to organize because I was moving. The wonderful and professional service I received from Crescentia really helped turn a stressful situation into a positive experience. I have had good experiences when traveling with SAA. THANK YOU Crescentia for all your marvelous...

More 
International Economy Johannesburg - New York City

Helpful?
1 Thank Heidicanuck
Lichtenburg, South Africa
Level Contributor
29 reviews
2 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Another great service, I always get great service from SAA, despite what has been said about it. Great check in experience, time keeping, and the best leg room ever! Good food, friendly stuff; what more could I ask for. Thank you again SAA, whenever have a choice you will always be my number 1!

Africa Economy Johannesburg - Harare
Helpful?
1 Thank gordinmalaba
Kochi (Cochin), India
Level Contributor
257 reviews
69 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

After a long international flight, it was a pleasure to fly domestic on SAA. advance boarding, on time departure and arriving CPT slight. Food was ok and crew were caring once again. captain did give us few updates enroute. very limited inflight entertainment. good value for money

Domestic Economy Johannesburg - Cape Town Central
Helpful?
Thank mjacob007
Kochi (Cochin), India
Level Contributor
257 reviews
69 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Flying from Lagos to Johannesburg, brand new A330, good leg room in economy, decent recline, the airline crew were very nice and helpful, friendly with kids etc. The food on board was awful and we could not have more than a mouthful. we got a very good price as we booked the ticket well in advance, so it was still...

More 
Africa Economy Lagos - Johannesburg

Helpful?
1 Thank mjacob007
Perth, Australia
Level Contributor
13 reviews
28 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Does SAA still have an office in Australia? I have been trying for 3 days to get through to the 1300 number listed, and have been on hold "saying your call will be answered soon" for up to an hour at a time. Crazy.

International Economy Perth - Johannesburg
Helpful?
Thank remj2016
1 review
1 of 5 bubbles Reviewed 6 days ago NEW

The girl in the check in counter is so rude...she's just always seating..didn't assist us in our luggage.. even in getting the old tracking tag in my case even demanded to cut it myself...this is the worst airline service ever...I also noticed this while I'm flying from capetown to hoedspruit the personnel didn't assist us also while going to a...

More 
International Economy Johannesburg - Manila

Helpful?
Thank Rafael A
Hong Kong, China
Level Contributor
606 reviews
137 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

Original booking was economy class but decided to go business class last minute and naturally forced to pay terrible upcharge. Frankly it was not worth it but no choice since i need to get to Capetown early. Had breakfast at the biz lounge at JNB and had the best mince beef + mushroom ever! Quite wonderful and somewhat took away...

More 
Domestic Business Class Johannesburg - Cape Town Central

Helpful?
Thank Ianfung
See travel tips for airlines
“Take a different airline”
 of 5 bubbles , 2 days ago | Read review
“Do an online check in and choose your seat; row 11 the best on their Boeing 7373-800”
 of 5 bubbles gordinmalaba, 4 days ago | Read review
“Don't try this airline..you will just be dissapointed”
 of 5 bubbles rafaelaB9504OV, 6 days ago | Read review
“Save up some extra money and travel business class”
 of 5 bubbles palmsprings51, 6 days ago | Read review
“Look for a free 30 mins WiFi at OR Tambo airport....You can make a couple of comms!”
 of 5 bubbles wbhaku, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

184 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (184)
Viewed
Cabin (15)
Viewed
View from Window (27)
Viewed
Food and Drink (45)
Viewed
Seat (18)
Viewed
Airport (25)
Viewed
Onboard Feature (9)
Viewed
Airline Lounge (4)
Viewed
Other (41)