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South African Airways


3.5 of 5 stars
853 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 221
    Excellent
  • 296
    Very good
  • 182
    Average
  • 87
    Poor
  • 67
    Terrible
good seat width and leg room larger than most airlines

very highly recommended, we are 2 rather chunky people and fitted in the seats well, neither of us... read more

4 of 5 starsReviewed yesterday
coe71
,
england
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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853 Reviews from our TripAdvisor Community

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853 reviews from our community

Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed yesterday NEW

A very good service. Plenty of leg room, pleasant cabin crew and all the planes were on time. This was my first time with this airline but I was pleasantly surprised. A long journey passed comfortably. I will be happy to use them again

International Economy London - Johannesburg
Helpful?
Thank soraya762
Valley Stream, New York
Level Contributor
38 reviews
6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have flown this airline and route many times and I'm always pleased with service, professionalism, on time departure and arrival. This is the gold standards of international flying to Africa!!!!

International Economy New York City - Johannesburg
Helpful?
Thank Melwyn Bob M
england
Level Contributor
81 reviews
44 helpful votes
4 of 5 stars Reviewed yesterday NEW

very highly recommended, we are 2 rather chunky people and fitted in the seats well, neither of us are tall but there was loads of leg room left over. we normally have to upgrade to bulkhead or economy plus etc but didn't feel the need to. the food was good and they turned the lights out quite early after food...

More 
International Economy London - Cape Town Central

Helpful?
Thank coe71
Copenhagen, Denmark
Level Contributor
123 reviews
37 helpful votes
1 of 5 stars Reviewed yesterday NEW

In April 2016 I flew SAA from Denmark to Malawi via London and Johannesburg. The flight experience itself was a standard experience but the drama and waste of time I was to experience following my luggage being lost between Johannesburg and Lilongwe is worth mentioning here to warn other future passengers of SAA and hopefully make SAA shape up their...

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International Economy Copenhagen - Lilongwe

Helpful?
Thank Coldings
Bela Bela, South Africa
2 reviews
4 of 5 stars Reviewed yesterday NEW

The early morning flight left on time although it was quite full. The service received from the crew members was really excellent. The menu catered for various tastes and the quality was also good. On-board entertainment wasn't really an issue because the flight only lasts about 3 hours. All in all a very good experience

Africa Economy Johannesburg - Mahebourg
Helpful?
Thank Johnny_Enslin
London
Level Contributor
3 reviews
8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a long journey - fly to Johannesburg and then an internal flight to Livingstone. Have traveled with other airline but much prefer SAA. Economy seating passably comfortable and food (dinner and breakfast) quite good for airline meals. Served with metal cutlery which is so much nicer than plastic. A long walk at Jo'burg for connection to Livingstone but...

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International Economy London - Livingstone

Helpful?
Thank Parthenope
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

Catching an 08h.00 flight crowds going through security check and only two of several X-ray machines manned causing two long queues. Took 10-minutes to get through security.

Domestic Economy Johannesburg - Durban
Helpful?
Thank Giorgio K
Nelspruit
Level Contributor
12 reviews
4 of 5 stars Reviewed 2 days ago NEW

I always fly SAA when going on business trips and I must say that I commend their service and food, except for one thing they cant be serving curry rotti in the morning.

Africa Economy Johannesburg - Manzini
Helpful?
Thank charlottekamogelok
New York City, New York
2 reviews
1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Our 11:15 flight was delayed until 10pm that evening with no explanation. Per standard procedure, the airline gave passengers a room and meal vouchers at an airport hotel (no comment). We returned for the evening flight, which was delayed three more hours. Out of the three people in m party, two us of missed our connection in Jo'Burg to Cape...

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International Economy New York City - Johannesburg

Helpful?
Thank lanabort
Toronto, Canada
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was surprised at the great service given by the flight attendants. The cockpit crew were very personable - giving soccer scores in addition to weather reports. Very good food & South African wines all complimentary.

International Economy Munich - Johannesburg
Helpful?
Thank jeanp65
See travel tips for airlines
“Food is always available in the galley, so help yourself!”
 of 5 stars melwynbobm, yesterday | Read review
“book early you do save money and try booking on other websites ie opodo and expedia”
 of 5 stars coe71, yesterday | Read review
“Avoid the airline unless you can accept that they offer no Customer Service/Care”
 of 5 stars Coldings, yesterday | Read review
“Always try to book well in advance.”
 of 5 stars Johnny_Enslin, yesterday | Read review
“Allow plenty of time to get through slow secuity check”
 of 5 stars giorgiok176, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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