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500 Reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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500 Reviews from our TripAdvisor Community

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500 reviews from our community

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Showing 140: English reviews
Level Contributor
367 reviews
217 helpful votes
Reviewed 5 days ago

This was my first flight with them on time, usually they are late. Despite it is now no-frill airline they give you at least free water, otherwise there are on board snacks and drinks for purchase. The cabin crew did their job but the could be more smiling or helpful. The flight was uneventful. For 2:20 minutes no entertainment, even...

Europe Economy Barcelona - Prague

Thank duhoz
Level Contributor
53 reviews
29 helpful votes
Reviewed 1 week ago via mobile

This was my first time flying with Smartwings and I would describe the experience as testing. First there was an hour delay. Then I realised when I got onto the plane that it's tiny inside and I can hardly fit into the seat. I describe myself as average looking person so a normal seat would do me fine. Not this...

Europe Economy Prague - Tenerife

Thank ZuzkaMat
Sydney, New South Wales, Australia
Level Contributor
66 reviews
11 helpful votes
Reviewed 3 weeks ago

We booked on Czech Airlines flight OK4825 which was operated by SmartWings. A bit frustrated at first since we were expecting to see and sit on the national carrier's plane but it wasn't bad at all, the inflight safety video was boring but the crew were nice and friendly. No free inflight services were given, though they have things for...

Europe Economy Dubrovnik - Prague

Thank iamglobalboy
Level Contributor
14 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

We heard through a third party that out our flight next month is cancelled and still we have not received word from this airline!! We were lucky we didn't just turn up to the airport.. we are faced with much higher prices flights now because of this airline! That on top with them not picking up the phone to tell...

International Economy Jebel Ali - Prague

Thank Eric H
Prague, Czech Republic
Level Contributor
44 reviews
33 helpful votes
Reviewed 4 weeks ago

Their servise is worsening every year. Unfortunately there are some destinations, where is not competition between airlines. If you can, do not fly with them. Cancelled flights just few weeks before planned journey, arrogant stuff and expensive tickets, no water aboard. This company is a shame of the Czech republic.

International Economy Prague - Tel Aviv
Thank JanaB1970
Barcelona, Spain
Level Contributor
8 reviews
1 helpful vote
Reviewed May 15, 2017

SmartWings offers a fair deal, good service for regular price. I like the fact that you don ´t need to think about lagguage when buying your ticket, on the other hand, you can only allowed 15 kgs in your check in lagguage. No member card and no points even when operating flights with CSA. Well, all companies started to cut...

Europe Economy Prague - Barcelona

Thank Martin V
1 review
Reviewed May 13, 2017 via mobile

Overpriced! No check in online! No help desk in London! Horrible and unhelpful customer service! Delays at all times! Stay away from this airline!

Europe Economy London - Prague
Thank Markétka K
Level Contributor
86 reviews
36 helpful votes
Reviewed May 9, 2017

None of the hostesses smile. They looked quite serious especially men. The flight was on time and smooth. You have to buy food and drink. Check in luggage cost £25 for both ways.

Europe Economy London - Prague
1 Thank Windysir
Winchester, Massachusetts
Level Contributor
4 reviews
4 helpful votes
Reviewed May 7, 2017

Set up a weekend trip from Prague to Split by securing a round trip ticket. SmartWings cancelled the outbound leg of the trip and provided no alternative that would get us to Split. We cancelled our airbnb as a result. In trying to get a refund, we were hoodwinked and were only reimbursed for the cancelled flight! Smartwings (and Tripsta)...

Europe Economy Prague - Split

Thank thw3rd
Haifa, Israel
Level Contributor
3 reviews
Reviewed May 7, 2017

Booked a low-cost flight and prepared water for the flight accordingly knowing that onboard water and drinks are not provided free by the crew. during the security check when entering the gate all water bottels were taken from passengers and was amazed that during flight the crew wouldnt let passengers drink water unless bought 2 euro small water bottle. Never...

International Economy Prague - Tel Aviv

Thank yoavraanan131
See travel tips for airlines
“Always look at the baggage allowance, cross check fares between SmarWings and Czech Airlines websites”
iamglobalboy, 3 weeks ago | Read review
“Do not fly with them!”
JanaB1970, 4 weeks ago | Read review
“Can't comment on the actual flight as it was cancelled at the last minute”
thw3rd, May 7, 2017 | Read review
“Book with another carrier”
ChristopheB992, Mar 29, 2017 | Read review
“This is a budget airline but staff still deserve your respect.”
bluebuff, Mar 28, 2017 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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