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SilkAir


1,314 reviews
Headquarters: 101 Thomson Road #10-03 United Square, Singapore, Singapore 307591 Singapore 011 65 6223 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,314 Reviews from our TripAdvisor Community

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1,314 reviews from our community

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Showing 1,053: English reviews
Singapore, Singapore
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I think it’s my first time travel by SilkAir from Singapore to Bandung as I redeemed my Krisflyer Points for this trip. The only meal onboard was ok only and service level by the flight attendants was fine.

Southeast Asia Economy Singapore - Bandung
Helpful?
Thank Shyyunn
Arizona
Level 6 Contributor
473 reviews
329 helpful votes
Reviewed yesterday
NEW
via mobile

My first flight on Silk Air for a connection to SingaporeAir in SIN. Great service in business class from check in to stepping off the airplane. Decent food for a 1 1/2 hour flight. Pillows, blankets, preflight beverages, magazines. USA domestic airlines could learn a lot from them, as the big 3 premium product sucks in comparison. Only downside is...

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Southeast Asia Business Class Penang - Singapore

Helpful?
Thank AzRat
Mesquite, Nevada
Level 6 Contributor
515 reviews
274 helpful votes
Reviewed yesterday
NEW

We flew from Vegas to Singapore and by the time we reach Singapore, we were so tired from the long flight. Luckily this was only a short one and it went well. We could not wait to get to Kuala Lumpur, get through Immigration and settled in for the night. Staff was alright but compared to our earlier Singapore Airlines...

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Southeast Asia Economy Singapore - Kuala Lumpur

Helpful?
Thank Sally T
Geneva, Switzerland
Level 6 Contributor
94 reviews
101 helpful votes
Reviewed yesterday
NEW

Easy flight out of Singapore to Trivandrum. Silkair seems to have improved to quite an extent where, now in business class it offers better food and beverages, slippers with a slightly bigger aircraft. Crew was as always very friendly and efficient.

Asia Business Class Singapore - Thiruvananthapuram (Trivandrum)
Helpful?
Thank petiprinz
Toorak, Australia
Level 6 Contributor
998 reviews
242 helpful votes
Reviewed 2 days ago
NEW
via mobile

Reliable airline, perfect for a short leg like flying from Singapore to Kuala Lumpur . Staff is nice, flight was on time, all went well.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank ClubGGG
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Singapore, Singapore
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Had a very pleasant flight experience onboard this flight from Singapore to Bandung. Services provide by the flight staff exceeded my expectation. Service level of the staff was as good as thos of the parent company SIA.

Southeast Asia Economy Singapore - Bandung
Helpful?
Thank GTSG2015
Singapore, Singapore
1 review
Reviewed 4 days ago
NEW

Unfortunately we were not given an opportunity to bid for the upgrading to business class on our return fllight MI996

North Asia Business Class Singapore - Fuzhou
Helpful?
Thank TKTeoh2010
Northern Territory, Australia
Level 3 Contributor
23 reviews
11 helpful votes
Reviewed 5 days ago
NEW

Seat are comfortable, leg room great, food yummy, service excellent, the airplane itself is a little old but very clean

International Economy Darwin - Singapore
Helpful?
Thank Ansel_Avila
Broome, Australia
Level 4 Contributor
45 reviews
14 helpful votes
Reviewed 5 days ago
NEW

This was one of the Best flights I have ever experienced. 4 hours is just unheard of when you have to travel from remote Broome in WA. Normally we have to go through Perth(sth) or Darwin(change time zones) and stay overnight at both. SilkAir have the comfiest seats in economy. They're fabric and spongy with heaps of leg room. We...

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International Economy Broome - Singapore

Helpful?
Thank Peppijam
Singapore, Singapore
Level 6 Contributor
150 reviews
55 helpful votes
Reviewed 1 week ago
NEW
via mobile

The air crew may need more training on customer engament. As I am on board and request for a pillow for my comfort. A service crew simply just open my over head compartment and said "If there no pillow here, then no more". I Don't wish to engage more conversation with the male crew since is an hour flight. I...

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Southeast Asia Economy Penang - Singapore

Helpful?
Thank alexo273
See travel tips for airlines
“If you need more leg room take the second or third rows in business class”
petiprinz, yesterday | Read review
“Fly business class it is well worth it.”
RonSDubai, 1 week ago | Read review
“just book it”
shawnh56, 1 week ago | Read review
“check in in advance”
chiras2015, 1 week ago | Read review
“Get your US$30 ready to pay for Visa on Arrival in Cambodia. It's an experience.”
ozbeach, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About SilkAir
Singapore-based SilkAir (MI) is a wholly owned subsidiary of Singapore Airlines (SQ), operating as a full-service regional airline. Founded in 1975 as Tradewinds Charters, the airline operates from a hub at Singapore Changi Airport (SIN). It flies to more than 50 destinations across Asia Pacific, including points in Australia. SilkAir also has codeshare agreements with Bangkok Airways, Garuda Indonesia, Malaysia Airlines, Shenzhen Airlines, Virgin Australia and Vistara, as well as its parent company Singapore Airlines. The airline's fleet of 31 planes features both Business Class and Economy Class cabins.

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