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Jetstar Airways - Australia & New Zealand


7,372 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,372 Reviews from our TripAdvisor Community

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7,372 reviews from our community

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Showing 7,031: English reviews
Level 1 Contributor
4 reviews
Reviewed today
NEW

Jetstar cancelled my flight with very short notice and cited "engineering" as the reason for the delay. This implies that Jetstar does not practice timely and regular safety inspections on its craft-- which is alarming to say the least. In addition, the airline refused to disburse an adequate amount of money to give me safe and accessible accommodation to and...

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International Economy Osaka - Adelaide

Helpful?
Thank chiefnoelle
Newcastle, Australia
Level 5 Contributor
60 reviews
17 helpful votes
Reviewed today
NEW

The crew seemed to be on a mission to have the inflight service (or lack there of) over as quickly as possible.

Domestic Economy Melbourne - Newcastle
Helpful?
Thank downunder55299
Melbourne, Australia
Level 2 Contributor
8 reviews
Reviewed today
NEW
via mobile

Our return flight from Singapore to Melbourne this month was cancelled roughly 30 hours prior to departure. We were given a choice of alternative flights however this is the second time this has happened in a year, previously from Phuket to Melbourne. We both became sick after a previous flight from Phuket also after eating a ham and cheese toastie...

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International Economy Singapore - Melbourne

Helpful?
Thank Wongy3047
Melbourne, Australia
Level 5 Contributor
69 reviews
26 helpful votes
Reviewed today
NEW

We were on the plane to Bali for an hour before it left the tarmac … the plane was delayed because they didn't have the Indonesian 'Customs Form' on board! On the return trip we were 45 minutes late leaving Bali … no reason given. It could have been worse I suppose. On a positive note, we had to pay...

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International Economy Melbourne - Denpasar

Helpful?
Thank Di C
buderim
Level 6 Contributor
250 reviews
74 helpful votes
Reviewed today
NEW
via mobile

So nice to travel straight from home (maroochydore) to sydney. We got great specials for our flight. The plane wasnt delayed and arrived on time. Jetstar is cramped but we all fit. Make sure you take the right amount of weight for your luggage as they check. The staff were great all round a great trip.

Domestic Economy Marcoola - Sydney
Helpful?
Thank kerrie g
Melbourne, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Just done our third trip to Bali with Jetstar and it is the first without monumental stuff ups requiring compensation to be paid to us (the other 2). So why persevere? They have the only direct afternoon flight to Melb. To use them you have to put up with disinterested ground staff, late departures, a basic menu and dreadful gate...

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International Business Class Melbourne - Denpasar

Helpful?
Thank Phylip D
Gloucester, United Kingdom
Level 5 Contributor
80 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

We flew Jetstar from Cairns to Adelaide return, paying for seats, 3C&D outbound and 1E&F inbound + a bag in the Hold. Checkin both ways was no problem, most pleasant Jetstar Staff were available to assist, if required. In-Flight Attendants were very pleasant and efficient. We are now aware that you can pre - order & prepay snacks - We...

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Domestic Economy Cairns - Adelaide

Helpful?
Thank Alison M
Auckland Central, New Zealand
Level 4 Contributor
41 reviews
19 helpful votes
Reviewed yesterday
NEW

Yes they offer cheap flights, but that’s it, you have no leg room at all, and the planes interior is always dirty, food trays are always dirty and where magazines are in pockets are always full with tissues and rubbish. We will never fly them again. Also they are very really on time and you will end with delay after...

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Trans-Tasman Economy Auckland - Coolangatta

Helpful?
1 Thank Dan R
Sydney, Australia
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Recently travelled Sydney to Adelaide return for the weekend. Jetstar was easy, efficient, gave good service at a good price. Would definitely recommend.

Domestic Economy Sydney - Adelaide
Helpful?
Thank TRrubs
Perth, Australia
Level 4 Contributor
42 reviews
21 helpful votes
Reviewed yesterday
NEW

Always a pleasure to use Jetstar. On time and on budget. Staff on board always obliging you with your needs, great service from a great company..

International Economy Perth - Denpasar
Helpful?
Thank JacnTon
See travel tips for airlines
“Stick with domestic if you must fly with this company.”
chiefnoelle, today | Read review
“Site won’t let me rate options, so”
450danr, yesterday | Read review
“All good..”
JacnTon, yesterday | Read review
“Still not sure why you cant check in online with Kids. Maybe offer an alternative to your customers who have been injured by your delays”
578stuarts, yesterday | Read review
“Expect the usual just average experience.”
lancef746, yesterday | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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