We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Jordanian


3.5 of 5 stars
189 Reviews
Headquarters: Building 37 Mohammad Ali Janah Street, Amman 11118 Jordan +962-6-5100000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 67
    Excellent
  • 61
    Very good
  • 29
    Average
  • 5
    Poor
  • 27
    Terrible
Dissapointed by the service

Was looking forward to the short AMM to IST flight on the 787 Dreamliner. My previous experience... read more

3 of 5 starsReviewed 6 days ago
pdxworldtravler
,
Beaverton, Oregon
Rating summary
  • 3.5 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

189 Reviews from our TripAdvisor Community

Write a Review

189 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Evanston, Illinois
Level Contributor
385 reviews
57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Flying on its 787 dreamliner from Amman to Kuala Lumpur really make me dream well. Spacious seat, great entertainment, good food and great lounge.

International Business Class Amman - Kuala Lumpur
Helpful?
Thank kiltmaker2
Beaverton, Oregon
Level Contributor
92 reviews
16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Was looking forward to the short AMM to IST flight on the 787 Dreamliner. My previous experience with RJ was very good (2010), however this flight did not meet my expectations. The 787 was a great aircraft,however the alignment of the Buisness class seats did not optimize the view from the large windows. The cabin staff reminded me of US...

More 
International Business Class Amman - Istanbul

Helpful?
Thank pdxworldtravler
London, England, United Kingdom
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

Never again will I fly RJ for as long as live. Unhelpful staff at the check-in counter. They lost my bags and have been chasing for over 3 weeks! Filled out all the forms etc at AMMAN airport No response to calls / emails. No one picks up the phone. Far from professional, never will I use them again. Stay...

More 
Middle East Economy Dammam - Amman

Helpful?
Thank Biriyanibro
Chicago, Illinois
Level Contributor
39 reviews
27 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I've flown hundreds of airlines in my 40 years of travel to more than 30 countries. This was by far the worst experience. They have offered me 50% off my next flight. I will gladly pay more to fly another carrier next time. There is zero customer service. They delayed my outbound flight to Amman Jordan from Chicago by a...

More 
International Economy Chicago - Amman

Helpful?
Thank MarcBaschetti
Amman, Jordan
Level Contributor
18 reviews
5 helpful votes
4 of 5 stars Reviewed 1 week ago

high qualified pilots specially in takeoff and landing , flight attendance normal , but i rate them 3 from 5 food and beverage service 4 from 5 as total i give them 4 from 5

International Economy Amman - Bangkok
Helpful?
Thank I_odeh
London, United Kingdom
Level Contributor
134 reviews
34 helpful votes
3 of 5 stars Reviewed 1 week ago

Royal Jordanian is one of those flights that either delivers a good service or it can go very bad quickly. Check in is something to remember , make sure you take your credit card you booked with otherwise you could be changing the flight or going home . food is ok , service is ok but somehow always end up...

More 
International Economy London - Amman

Helpful?
Thank Izzat J
Melbourne, Australia
Level Contributor
19 reviews
4 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading some terrible reviews we were very sceptical about RJ however they were significantly cheaper than other airlines so we decided to take the chance.....and we were pleasantly surprised! We changed planes in Amman both ways so in total we interacted with 4 sets of ground and in-flight staff. Contrary to most of the reviews we found that the...

More 
International Economy Abu Dhabi - Rome

Helpful?
Thank Romy16
San Antonio, Texas
Level Contributor
21 reviews
3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent airline with great staff. Have used this airline many times over the last two years and it is definitely my preferred airline in this area.

International Economy Amman - Amsterdam
Helpful?
Thank bertak777
Abu Dhabi, United Arab Emirates
Level Contributor
43 reviews
15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a good experienced. Good service from the ground up to the plane. The food was good enough and comfortable enough. I just find the airfare too expensive.

Middle East Economy Abu Dhabi - Amman
Helpful?
Thank Vinne72
Amman Governorate, Jordan
Level Contributor
10 reviews
2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have flown with RJ hundreds of times. The latest trip was from Chicago to Amman. It was very good and the crew made us feel at home

International Economy Chicago - Amman
Helpful?
Thank Mousa Hanna Mou... B
See travel tips for airlines
“787 dreamliner aircraft - its a great aircraft to dream all the way to your destination”
 of 5 stars kiltmaker2, 4 days ago | Read review
“dont travel with them”
 of 5 stars Biriyanibro, 1 week ago | Read review
“Smile, ask politely and say thank you and you will be served professionally with warm smiles”
 of 5 stars mousahannamoussab, 2 weeks ago | Read review
“If you are travelling Business take one of the 2 seats because you will get a larger space for an overhead luggage”
 of 5 stars NN739, 3 weeks ago | Read review
“Use the Lounge if applicable to treat yourself a bit ;)”
 of 5 stars mohamed180, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Royal Jordanian
Based in Amman, Royal Jordanian Airlines (RJ) is the flag carrier for the country of Jordan. The airline operates non-stop flights to about 60 destinations in the Middle East, Asia, Europe, Africa and North America. Its entire fleet features a two-cabin (Business Class, known as Crown Class, and Economy Class) configuration. Crown Class passengers have access to Royal Jordanian lounges at Queen Alia International Airport (AMM) in Amman and King Hussein International Airport (AQJ) in Aqaba. AMM also serves as the airline's primary hub. A member of the oneworld alliance, Royal Jordanian also has codeshare agreements with about 15 airlines.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

52 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (52)
Viewed
View from Window (3)
Viewed
Seat (4)
Viewed
Cabin (4)
Viewed
Airport (11)
Viewed
Airline Lounge (3)
Viewed
Food and Drink (1)
Viewed
Other (26)