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Royal Jordanian


3.5 of 5 bubbles
400 Reviews
Headquarters: Building 37 Mohammad Ali Janah Street, Amman 11118 Jordan +962-6-5100000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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400 Reviews from our TripAdvisor Community

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400 reviews from our community

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Showing 233: English reviews
2 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Overnight flight from Tel Aviv to Bangkok via Amman. Friendly checkin lady at Tel Aviv. The service was also very friendly . Very good vegetarian meal. The plane was a 787 Dreamliner. Good choice of films. Plenty of legroom. USB. Clean blanket. I got an excellent sleep. Arrived at Bangkok 30 minutes earlier than schedule. I managed to change the...

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International Economy Tel Aviv - Bangkok

Helpful?
Thank Clive B
London
2 reviews
2 of 5 bubbles Reviewed 4 days ago NEW

Very old, dated and worn plane. Toilets were not very clean and the food was poor. No efforts made for those with children. I think they have more modern planes on certain routes, but I was surprised by the quality of this particular plane given it was a fairly long flight from Europe.

International Economy Munich - Amman
Helpful?
Thank Vicky L
London
2 reviews
1 of 5 bubbles Reviewed 4 days ago NEW

We recently had a dreadful experience trying to get from Dubai to Munich with RJ, while travelling with our 2 young children. The flight from Dubai to Amman simply never turned up, in spite of being displayed as "on time" at the gate, on their website and on their customer service helpline. No-one turned up from RJ for approximately 2.5...

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International Economy Dubai - Munich

Helpful?
Thank Vicky L
Montreal, Quebec, Canada
Level Contributor
28 reviews
26 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We were coming back from our vacations flying from Abu Dhabi to Montreal. We had an 8 hours long stop-over in Amman. To our surprise we were offered a complementary stay in the airport hotel and provided with a free dinner. Free shuttle in both directions solved the transportation problem. We did not need Jordanian visa. The flight itself was...

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International Economy Abu Dhabi - Montreal

Helpful?
1 Thank Grazyna W
1 review
1 of 5 bubbles Reviewed 1 week ago via mobile

I never recommend Royal Jordanian Airlines to anyone as I had the most unpleasant experience that happened to me with them while I was going from Madrid to Cairo on April 18th, 2017, as I was supposed to have a one night transit in Amman under the impression that I have a free night stay at the airport hotel but...

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International Economy Madrid - Cairo

Helpful?
Thank Mohamed E
London, United Kingdom
Level Contributor
5 reviews
3 of 5 bubbles Reviewed 1 week ago

The seats were worn, the entertainment was one channel and lasted 30 minutes before only a black screen. The leg room was cramped, and there was no footrest, sleeping was not comfortable. No headphones were provided. Toilets were a little dirty too. Food was a cold baguette. Didn't eat it.

Middle East Economy Medina - Amman
Helpful?
Thank Zoliii
Ottawa
Level Contributor
1,425 reviews
213 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

It was rescheduled and after that delayed. Nice thing they anounced the reschedule but nothing about the delay. A kind of a meal was served, but it was better without. And no coffee or tea. Only for friends and family. The worst of it a full body patting and hand luggage check at the entrance in the airplane. No way...

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International Economy Cairo - Amman

Helpful?
Thank thor2705
Level Contributor
22 reviews
5 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Literally everything is terrible with this airline. I have first experiences them back in 2008 and was fairly satisfied, it was at the level of Airfrance i thought, but ever since the service, the timetables, the price have been terrible !! I would never recommend anyone flying with this airline unless you just gone missing for years in the Amazon,...

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Middle East Business Class Dubai - Amman

Helpful?
1 Thank Romanito57
Jordan
Level Contributor
44 reviews
11 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

I love RJ, i always travel with them and their service is good. Some planes need renovation and they have excellent staff. On March i went from Beirut to Amman with Boeing 787, it was huge, has touch screens and spacious seat. Though the Business class seemed cooler but i cant afford it 😂 i strongly recommend RJ

Middle East Economy Beirut - Amman
Helpful?
Thank Lara B
Dubai, United Arab Emirates
Level Contributor
529 reviews
215 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Good airline but sometimes doesn't take off on time. I am not sure what the problem is with RJ but I am always held at the airport or in the flight for at least 30 minutes. We never depart on time! Staff is friendly and food is good (except the cheese sandwiches)

Middle East Economy Abu Dhabi - Amman
Helpful?
Thank Sara A
See travel tips for airlines
“The prices are tickets are very competitive (cheap), but you need to be very patient during the triple luggage check before boarding.”
GrazynaW818, 1 week ago | Read review
“Choose a different one”
Zoliii, 1 week ago | Read review
“787 are great”
Ktabbalat, 3 weeks ago | Read review
“if your flight goes through Queen Alia Airport, bring your own wheelchair (if you need one.)”
ib2qtpie, 4 weeks ago | Read review
“book a seat directly behind first class to get more legroom”
LamaObeid, Mar 24, 2017 | Read review
Show next 5 travel tips 5 of 10
About Royal Jordanian
Based in Amman, Royal Jordanian Airlines (RJ) is the flag carrier for the country of Jordan. The airline operates non-stop flights to about 60 destinations in the Middle East, Asia, Europe, Africa and North America. Its entire fleet features a two-cabin (Business Class, known as Crown Class, and Economy Class) configuration. Crown Class passengers have access to Royal Jordanian lounges at Queen Alia International Airport (AMM) in Amman and King Hussein International Airport (AQJ) in Aqaba. AMM also serves as the airline's primary hub. A member of the oneworld alliance, Royal Jordanian also has codeshare agreements with about 15 airlines.
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