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Royal Air Maroc


2,606 reviews
Headquarters: Aeroport de Casablanca-Anfa, Casablanca Morocco +212-3260 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,606 Reviews from our TripAdvisor Community

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2,606 reviews from our community

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Showing 821: English reviews
Brisbane
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Ha! I read reviews like ‘bad service’ and ‘flight delays’, and although I agree with all of these, we almost died on Air Morocco! We were travelling on flight AT997 on 6/9/2018 from Porto to Casablanca when the left engine literally exploded whilst we were flying. The aircraft dropped, the screens went up (so we couldn’t see how quickly!) and...

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International Economy Porto - Casablanca

Helpful?
Thank Yolly J
New York City, New York
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

I have flown the worlds best airlines and until now, I though that I had experienced the worst - wrong - only post my Royal Air Maroc experience to and from Casablanca this month have I finally traveled on the world's worst (of course this is MY opinion) airline. Boarding gate changes. Filthy Aircraft. A very UNPLEASANT crew. Now I...

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International Economy New York City - Casablanca

Helpful?
Thank KENFROMAFRICA
San Jose, California
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

I'm currently going through a painful process in trying to track my potentially lost luggage. It has almost been a week and I have yet to receive any follow-up email from Royal Air Maroc (RAM) on a previous e-mail I sent. I'm currently working with 3rd party Global Baggage Solutions who is potentially RAM's contractor on lost/delayed luggage. They previously...

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International Economy Casablanca - New York City

Helpful?
Thank Wilmor T
Casablanca, Morocco
Level 6 Contributor
99 reviews
30 helpful votes
Reviewed 4 days ago
NEW

they almost always have a delay , they dont inform there customers and answer any email behind . dont care about after flight services

International Economy New York City - Casablanca
Helpful?
Thank Kad A
Byron Bay, Australia
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 4 days ago
NEW

It was only one and a half hour flight - flight was on time, my baggage arrived with the flight and the staff were very pleasant. I didn't have any food as it was a mid morning flight and I wasn't hungry so overall a very good experience.

International Economy Barcelona - Casablanca
Helpful?
Thank Shelley C
Los Angeles, California
Level 4 Contributor
30 reviews
12 helpful votes
Reviewed 5 days ago
NEW

Phew! My trains were late and when I arrived at the desk to check my bag the initial response was the flight was closed. No suggestions about my options. After some hollering back and forth to other staff, I was told to hurry to my gate. After lightening my suitcase quickly, fearing its arrival with me on the flight and...

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International Economy Casablanca - Barcelona

Helpful?
Thank citizenkara
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Where do I start... oh, let's start with the INSANE number of crying KIDS on the plane... horrible food... the TVs went out mid-way through the flight. They would NOT let me change my seat assignment because I was in a group... so literally stuck in the middle seat (round trip!) for a 12 hour flight with, did I mention...

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International Economy New York City - Casablanca

Helpful?
Thank Sheronda H
New York
Level 5 Contributor
49 reviews
12 helpful votes
Reviewed 5 days ago
NEW

Flight was on time, however, I wish I had ordered my meals ahead. I don't eat beef and the only meal they offered on my way back to NYC was beef. Luckily, I had eaten enough during my layover. They give water in cups and not in bottles which I was hoping for. So, I had to keep asking them....

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International Economy Casablanca - New York City

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Thank IraNYC14
Chittagong City, Bangladesh
Level 5 Contributor
67 reviews
20 helpful votes
Reviewed 5 days ago
NEW

We traveled from Rome to Casablanca a 3 hour flight. The check in experience was good. The flight started on time. The interior of the cabin was clean and well maintained. The meal served was OK. The cabin crew spoke reasonably well English or French. We arrived Rome on time and didn't have to wait long for the luggage. The...

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International Economy Casablanca - Rome

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Thank Suman Nazmul H
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Let me start off with saying, you get what you pay for. This flight was way cheaper than the other ones to the destination We have four legs- DC to Casablanca, Casablanca to Rome, Rome to Casablanca back to DC. DC to Casablanca- no complaints, food was actually kind of good. Great start. Casablanca to Rome- There is no decent...

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International Economy Washington DC - Rome

Helpful?
1 Thank Jennifer M
See travel tips for airlines
“DO NOT use RAM if flying to Morocco. Their are other alternatives.”
wilmort, 4 days ago | Read review
“Show up super early, have lots of patience,”
citizenkara, 5 days ago | Read review
“If you have meal restrictions, go online and request it ahead on the website.”
IraNYC14, 5 days ago | Read review
“Once the plane parks, you have to carefully walk down very narrow stairs.”
catherinep194, 5 days ago | Read review
“Don't do it to yourself. Cheap but terrible service.”
987saraho, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Royal Air Maroc
Royal Air Maroc (AT) is Morocco's national carrier and the country's largest airline. Founded in 1957, the airline operates from a hub at Casablanca's Mohammed V International Airport (CMN). Marrakesh Menara Airport (RAK), Tangier Ibn Battouta Airport (TNG) and Paris Orly Airport (ORY) are focus cities for Royal Air Maroc. The airline's fleet of 53 planes fly to 94 destinations. These include 15 domestic cities and more than 50 countries across Africa, Europe, the Middle East, Asia and North America. Royal Air Maroc also has codeshare agreements with nine other airlines.
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