Qatar Airways

Headquarters: Qatar Airways Tower Airport Road, Doha Qatar

011 974 4023 0000

Website

4.037,176 reviews

Travelers' Choice 2020 Winner

Travelers' Choice 2019 Winner

Travelers' Choice 2018 Winner

Travelers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, movies)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About Qatar Airways

Airline Alliance

oneworld

Airline Summary

Qatar Airways (QR) is the flag carrier of Qatar and a member of the oneworld alliance. From its hub at Hamad International Airport (DOH), the airline flies to about 145 destinations spread across all six inhabited continents. Qatar Airways' fleet features planes with two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Both Business Class and First Class seats can be converted into beds. For premium class passengers flying from Hamad International Airport, the airline operates the Al Mourjan Business Lounge. A second Qatar Airways lounge can be found at London Heathrow Airport (LHR).

4.0

37,176

Excellent

18,623

Very good

7,463

Average

2,911

Poor

1,789

Terrible

6,395

Filter by

Hemant B

Louisville, Kentucky

2 contributions

AWFUL, PATHETIC

Louisville - MumbaiInternational

I had confirmed ticket with Qatar Airways's flights # QR9618, 744 & 556. I reached to Qatat's code sharing partner's counter at local airport to check in. Surprisingly, an agent at counter said there is no flight of QR9618. Then I called Qatar's toll free number, after 33 minutes on the phone, agent said they will call me back in 2 hours. Which they never did. Then I called again after more than 2 hours. An agent said they sent me an email about change on certain date. I did receive the email on that date about change of my return flight inbound. No email for changes in going outbound. They didn't have alter or back up plan at all. Then we requested refund, & they said they will give us partial refund. Since, this is not our fault, we should get full refund. Qatar Airways advertise as World's Best Airline. That is not true. The airline doesn't have back up plan or re-route their passengers, how can be World's Best Airline ?? We had pathetic, awful experience. We had to book new ticket in another airlines. Most Definitely, I would not recommend Qatar Airways at all. Just keep in mind One Thing, Qatar Airways doesn't have any back up plan to re-route you to reach your destination, at all. THIS IS NOT WORLD'S BEST AIRLINES. PERIOD.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 16, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joe N

1 contribution

Be Aware of Qatar Airways Poor Customer Service and Illogical Fees

Detroit - Ho Chi Minh CityInternational

Be Cautious of Qatar Airways Poor Customer Service, and Illogical Hidden Fees. Although my flight experiences with Qatar Airlines have been great, I am really Disappointed with the Poor Customer Service. When I attempted to cancel a flight, there was a $480 cancellation fee, which I was aware of. However, when I received the refund, it was for $153 less than what I actually paid for the ticket (after deducting the $480 cancellation fee). I have been trying to get an issue resolved since over 2 months. All of the agents I chatted with online kept guessing at what it might be and promised to escalate the issue. Finally, I did receive one phone call from an agent, who said that when I changed the time of the outbound flight, the fare was reduced by $153, and it was Qatar’s policy to base the refund on the adjusted fare. I told him that does not make a difference since I did Not receive a $153 refund for the difference. I just read the Fare Rules again, and there is nothing in the rules stating that the refund would be based on the reduced fare. This would Not be logical. If you purchased something from a store, and later returned it, you would get a refund for the price you paid on your receipt; not the price they later reduced. Obviously, the Qatar agent is misinterpreting the policy. I asked him to escalate the issue, and he suggested that I go online and register a complaint. That’s what I have been doing for over 2 months now. I don’t know where else to turn at this point. I did find an address for Qatar’s new CEO, Badr Mohammed Al-Meer. I will write to him and perhaps someone on his staff can resolve this issue.

Date of travel: January 2025

Written January 16, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

matthew p

1 contribution

The world's worst airline

London - HanoiInternational

How Qatar can claim to be "the world's best airline" with a straight face is beyond me. Worst experience I have ever had, customer service non existent.

Date of travel: December 2024

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 16, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Abhishek K

1 contribution

Poor experience

London - MumbaiInternational

Was upgrading the flight for experience paid for my business class ticket the payment went through and then the page was stuck and came out as error. The staff is not helpfull at all was made to wait for 2 hrs to talk to the service agent no help provided rude staff and have to travel in economy. Will not recommend this to anyone.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.