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Norwegian

Headquarters: PO Box 115, Fornebu Norway 01330

Overview

3.53.5 of 5 bubbles28,817 reviews
Travelers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)3.0 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Norwegian

Airline Summary

Norwegian Air Shuttle (flight numbers starting with DI, DH, D8, DY) is one of the largest low-cost carriers in Europe. From its base in Norway, the carrier flies non-stop to about 125 destinations in 35 counties Europe, Africa and the Middle East. Additionally, the airline's wholly-owned subsidiaries, Norwegian Long Haul and Norwegian Air International, operate flights to Asia and North America. The airline's short-haul fleet consists of aircraft with a single Economy Class cabin, while the long-haul planes offer both Premium Economy Class and Economy Class cabins. Norwegian has nearly 20 operating bases, the largest of which is located at Oslo Airport (OSL) in Gardermoen.
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28,817Reviews
3,666Photos
100Tips
3.5
28,817
Excellent
8,923
Very good
8,525
Average
3,542
Poor
2,115
Terrible
5,713

Popular mentions


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Andrew H
2 contributions
1.0 of 5 bubbles
Bumped off flight, had to take 3 internal flights. Not even made it
London - BergenEurope
Can't believe how we have been treated by Norwegian air. They overbooked flight so we were bumped and had to get 3 flights...yes 3 flights to get to Bergen via Oslo. This is with a family of four. Have been travelling now for 12 hours. Still in OOslo.Bags were not checked through for any flight we had to collect ourselves. The worst airline ever
Date of travel: February 2025
Written February 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LF2110
Melbourne, Australia
25 contributions
1.0 of 5 bubbles
Incredibly poor service before and after flight. Still waiting on outcome of delayed luggage claim.
Copenhagen - AmsterdamEurope
What a debacle. I arrived early at Copenhagen Airport on Monday afternoon and checked in my luggage. Staff on the check in counters were incredibly rude and dismissive. Arrived in Amsterdam and my checked in luggage did not arrive. Approached the outsourced ground services desk who advised that it had not arrived and that I needed to lodge a report to say that my luggage had not arrived. I did this and went off to buy toiletries to bide me overnight. On Tuesday received an email saying congratulations my luggage had been found and that it would be delivered to me on Wednesday. Wednesday came and went and no luggage and no communication from either Norwegian or the ground services company. More emails and then decided to buy some clean clothes. Nothing on Thursday other than more emails from me trying to find where my luggage was. Leaving Amsterdam on Friday at 12 pm by train and received an email on Friday morning saying my bag had arrived and was at the airport. Contacted them and was told that I would have to go to the airport to collect my bag as they could not get it to me before I left Amsterdam. Went to the airport and collected my luggage from a pile of about 50 other pieces of luggage that had been flown in by Norwegian Air (sorry for those fellow passengers of NA as well). Have now been waiting over 2 weeks for a response to my delayed luggage claim and have not heard a peep. Am I surprised - no not really!
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 10, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Luiza
2 contributions
1.0 of 5 bubbles
Stuck in a limbo
Oslo - AlesundDomestic
We’ve been trying to book luggage for our flights in April, but Norwegian insists it must be done through Trip.com, while Trip claims it has to be handled by the airline. To their credit, Trip did contact Norwegian and were told that it’s again their policy to offer luggage through them. After spending hours on the phone with both companies, we’re still stuck in limbo, with no resolution. A truly frustrating experience—safe to say we won’t be booking with them again.
Date of travel: February 2025
Written February 9, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rusu D
1 contribution
5.0 of 5 bubbles
Punctuality
Stockholm - TenerifeEurope
Smooth landing, excellent service on the flight and friendly staff. The check in went fast although there was no self check in available in tenerife airport but still we arrived on time.
Date of travel: February 2025
Written February 9, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

J W
1 contribution
1.0 of 5 bubbles
Rude staff
Rovaniemi - MunichEurope
Absolutely rude stewardesses. I observed several rude behaviors. One at the checkin, when a family with 2 small children was advised that they are boarding group C, even though Families were called at the beginning. She was very annoyed to let them go through. It only got worse on the plane. The stewardesses told the people in the first row they can’t have bags at take off, then while the customer answered she turned away with the finger up, providing no assistance and ignoring the customers response. The other colleague rudely repeated… never seen this impoliteness before!!
Date of travel: February 2025
Written February 7, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 3,666
Onur M
4 contributions
1.0 of 5 bubbles
If you plan to fly with them, make sure to use the automatic check-in system. Otherwise, you might end up facing significantly higher fees
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Paulina
19 contributions
2.0 of 5 bubbles
Be ready for real first impression Norwegian customer care- it will then continue when you land in Norway ;-).
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Jusug
Hellerup, Denmark
74 contributions
2.0 of 5 bubbles
Book seats in advance even if it’s at a cost.
Read full review

Freedom23568169034
London, United Kingdom
1 contribution
1.0 of 5 bubbles
the best flight you can have with this airline is to choose another one...consider sailing,a good option with this company
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Gobellino
London, United Kingdom
269 contributions
1.0 of 5 bubbles
Use SAS
Read full review

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