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450 Reviews
Headquarters: Luftfahrt GmbH Office Park 1 Top B03, Vienna A-1300 Austria +43-0820-737-800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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450 Reviews from our TripAdvisor Community

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450 reviews from our community

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Showing 74: English reviews
Level 5 Contributor
50 reviews
15 helpful votes
Reviewed 3 weeks ago

brand new A321; nice and attentive crew but everything on board has to be paid; they did not even offer some water; in comparison to other charter flights a big minus; entertainment options (against payment) good;

Europe Economy Heraklion - Vienna
Thank Elmar W
Deggendorf, Germany
Level 4 Contributor
43 reviews
5 helpful votes
Reviewed 4 weeks ago

First time with this airline and never again. The stewardess in jeans no drinks no food everything just paying money for it. The toiletts horrible......Service on bord nothing....not clean.

Europe Economy Nuremberg - Palma de Mallorca
Thank Heidrun M
Level 6 Contributor
166 reviews
101 helpful votes
Reviewed 4 weeks ago

highly professional service and staff, friendly on board. however the flight left 40 minutes late and hence we arrived late at our destination. we were very tight with the time as we had an appointment once we landed. however, everything else was fine

Europe Economy Munich - Valletta
Thank DalliW1
Dusseldorf, Germany
Level 2 Contributor
7 reviews
Reviewed 5 weeks ago via mobile

NikiAir is a sub partner of AirBerlin and I must say there service is way better than AirBerlin's. On the other hand there is only about 3 fingers worth of legroom and the food service is very fast. If you don't notice them coming past you won't have the opportunity to buy anything. Furthermore they are super strict with hand...

Domestic Economy Bonn - Berlin

Thank fefischer0808
Olching, Germany
Level 6 Contributor
89 reviews
35 helpful votes
Reviewed June 13, 2017

That was the worst flight in a long time. They changed the plane, so we didn't get the seats we had reserved and paid for. I do not know when the decision to change the plane was made, but we did not receive any notification. As a result of this change, we did not sit next to each other. The...

Europe Economy Munich - Las Palmas de Gran Canaria

Thank Tim F
Braunschweig, Germany
Level 2 Contributor
8 reviews
Reviewed June 12, 2017

It's a great cheap airline and works for short flights. I highly suggest getting the XL seats if you are taller than 1.85m, it well worth the money especially on longer flights. I do have to say that both of our flights were delayed by 20-30 minutes on both ways. Food and staff seem to be from Airberlin, yet the...

Europe Economy Hannover - Palma de Mallorca

Thank Alex K
North Carolina
Level 4 Contributor
42 reviews
10 helpful votes
Reviewed June 10, 2017

I was pleasantly surprised in that this is a no frills airline operated by air berlin. the entire trip went well and I would definitely recommend this airline to others. very convenient to fly to my destination without stopping in Athens.kudos to air berlin and niki for offering this flight

Europe Economy Zurich - Kos
Thank happpy67
Vancouver, Canada
Level 5 Contributor
71 reviews
9 helpful votes
Reviewed May 25, 2017

Flight was cancelled and despite the fact they knew this ahead of time did not bother to email or call or send a text which these days most airlines do to keep their customers updated of the status of flight. Very unfriendly airport and cabin staff, Air Berlin and HSA ground crew handling their affairs and seem they care less...

Europe Economy Hamburg - Faro

Thank campione838
Bratislava, SK
Level 5 Contributor
47 reviews
35 helpful votes
Reviewed May 23, 2017

the stuff did not know about my booked place, they even did not know and were not prepared for me (am a disabled person), the reaction on my needs was not very nice..... the flight itself ok, but the refreshment pretty poor - compare with Austrian very poor

Europe Economy Vienna - Zakynthos
Thank Bratislava_SKDanka
Schrobenhausen, Germany
1 review
Reviewed May 9, 2017

As a musician I travel across Europe over 30 times a year. I'm pretty tired of bad customer service, and sneaky baggage fees. I booked a oneway flight 5 days prior to departure. Not having hours to deal with navigating a bad website, I failed to book extra baggage on this flight after about an hour of working it. I...

Europe Economy Kos - Munich

Thank dwallmail
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See travel tips for airlines
“we asked for more space and better service paying, but no possibility”
209heidrunm, 4 weeks ago | Read review
“Go for XL seats if you are taller than 1.85m”
B7531XMalexk, Jun 12, 2017 | Read review
“Pay extra for extra legspace!”
NilsW967, Jan 28, 2017 | Read review
“pay for luggage in advance during booking”
vijayagopalng, Dec 31, 2016 | Read review
“Extra payment for leg space”
suzanka, Nov 15, 2016 | Read review
Show next 5 travel tips 5 of 10
About Niki
A subsidiary of Air Berlin (AB), Niki (HG) is an Austria-based low-cost carrier. It operates a hub at Vienna International Airport (VIE) and has designated Salzburg Airport (SZG) as a focus city. The airline is an affiliate member of the Oneworld alliance. Niki operates schedule passenger service and charter flights to more than 50 destinations in Europe, Africa and the Middle East. Although it is a budget airline, passengers receive free beverages and carry-on luggage. Some fares qualify for free checked baggage, seat reservations and seats with extra legroom.
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