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4 of 5 bubbles
239 Reviews
Headquarters: Luftfahrt GmbH Office Park 1 Top B03, Vienna A-1300 Austria +43-0820-737-800 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 68
  • 85
    Very good
  • 57
  • 17
  • 12
Solid airline with a bit confusing check-in

I booked the flight as an Airberlin flight and I honestly didn't know that Niki even existed or... read more

4 of 5 bubblesReviewed 3 weeks ago
Dusseldorf, Germany
Rating summary
  • 3 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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239 Reviews from our TripAdvisor Community

Write a Review

239 reviews from our community

Date | Rating
  • Czech first
  • English first
  • French first
  • German first
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  • Any
English first
Level Contributor
950 reviews
540 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Hubby had to get his boarding pass reprinted when he accidentally tore it in half, after completing a prior leg of our trip. The ticketing agents at Niki were totally uninformed as to how to handle a torn ticket. Uh ... ask for ID and reissue it. They wanted to know why it was torn, wanted a copy of his...

Europe Economy Paris - Vienna

Thank ML T
Barcelona, Spain
Level Contributor
26 reviews
9 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I travel a lot of low-cost airline in Europe and know what to expect. Niki (AirBerlin) managed to surprise me positively. Boarding at the gate (not in the middle of airfield), free check-in, flying to major hubs is not what you normally expect from a low-cost airline. Also there was in-flight entertainment on board and even a free snack and...

Europe Economy Barcelona - Vienna

Thank aLucky
Level Contributor
44 reviews
5 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

It was a standard summer charter flight, where one would not expect very much from this airline. Since my expectations were low, I was not so disappointed by the very poor service or the semi friendly flight attendants. Drinks are given out in 3/4 filled 200 ml cups poured from a bigger bottle. Only coke light and other similar drinks...

Europe Economy Vienna - Rhodes

Thank 25166
Dusseldorf, Germany
Level Contributor
113 reviews
24 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

I booked the flight as an Airberlin flight and I honestly didn't know that Niki even existed or that it was a subsidiary of Airberlin as a few of the passengers. At the Boarding gate it also said Airberlin. A bit of confusion was coming up when the bus dropped us off in front of a Niki plane. A lot...

Europe Economy Dusseldorf - Vienna

Thank Evenstar29
Vienna Region, Austria
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 3 weeks ago

The flight crew was very keen to treat the passengers in a friendly way. Sandwich was very soft so it was not easy to eat it properly, drinks all ok. Like in former times it would be nice to get some information during the flight what route we are flying or to name some places of interest (cities, regions, mountains)we...

International Economy Vienna - Marrakech

Thank 8christinek
Maribor, Slovenia
Level Contributor
6 reviews
2 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

My huseband an I every year travel with Niki airlines company wich is a part of Austrian airlines. All flights were nice without any problems

Europe Economy Vienna - Athens
Thank greta s
North Carolina Mountains, North Carolina
2 reviews
5 of 5 bubbles Reviewed 4 weeks ago

It was all it should be. I was sleepy from playing games on the transatlantic flight and went to sleep as the cabin crew was preparing for take off, and I woke when the wheels touch the runway. I would not go to sleep again until almost eleven that evening. I used the same carrier on my way back out...

Europe Economy Paris - Vienna

Thank michaeldH3560VH
Vienna, Austria
Level Contributor
7 reviews
2 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

Many people at the "Air Berlin" counter for several destination but only a few opend. After 1.30 hour line up we finally reached the desk 20 Minutes before departure. We were lucky not being refused and dashed to the gate.The holiday startet with little panic...staff was ok. Return flight no problems at all. If somebody had announced at least some...

Europe Economy Vienna - Santorini

1 Thank much1972
Level Contributor
3 reviews
2 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

it was a holiday charter flight with Niki to Egypt, flight took 4hours with departure from Vienna at 3,30 am and arrival at 7,30am. Flight was nice, flighatenddees took nice care of us, served yummy sandwich and drinks during the flight. I fly often with Niki also on regular flyghts and im satisfied with their services. good price and quality...

International Economy Vienna - Marsa Alam

Thank Monika S
Level Contributor
74 reviews
33 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

When you travel, you can tell a story... Flying to Tenerife you are forced to fly on a charter plane. It's a bit less than five hours, so no problem. One would think! So here we are, two adults and a toddler. Luckily he is a happy camper, most of the times. And I was VERY much relieved that not...

Europe Economy Vienna - Tenerife

Thank LNZ0808
See travel tips for airlines
“For more seating comfort charge forextra offers.The only thing is that you still don't know which "big" person is sitting next to you.”
 of 5 bubbles 8christinek, 3 weeks ago | Read review
“I traveled several time with this company and always they pay attention to the punctuality.”
 of 5 bubbles Mario44globetrotter, Aug 9, 2016 | Read review
“Nothing to say , just sit back and enjoy! Great value”
 of 5 bubbles Cgm132211, Aug 3, 2016 | Read review
“Choose another airline”
 of 5 bubbles SylviaB937, Aug 3, 2016 | Read review
“Only for small and tiny people”
 of 5 bubbles Gothenburg1960, May 17, 2016 | Read review
Show next 5 travel tips 5 of 10
About Niki
A subsidiary of Air Berlin (AB), Niki (HG) is an Austria-based low-cost carrier. It operates a hub at Vienna International Airport (VIE) and has designated Salzburg Airport (SZG) as a focus city. The airline is an affiliate member of the Oneworld alliance. Niki operates schedule passenger service and charter flights to more than 50 destinations in Europe, Africa and the Middle East. Although it is a budget airline, passengers receive free beverages and carry-on luggage. Some fares qualify for free checked baggage, seat reservations and seats with extra legroom.
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Food and Drink (8)
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