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Malaysia Airlines


4,794 reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia 011 60 1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,794 Reviews from our TripAdvisor Community

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4,794 reviews from our community

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Showing 3,980: English reviews
Perth, Australia
Level 5 Contributor
54 reviews
31 helpful votes
Reviewed 2 days ago
NEW

I took this flight as part of an Oman air flight to Manchester UK. We boarded at 2 am. I wasn't impressed. The seat hardly reclined. We weren't offered an amenity kit. No toothbrush/eye mask or ear plugs. The ladies were apologetic but as a business class ofering it's not worth th money. You might as well be uncomfortable in...

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International Business Class Perth - Kuala Lumpur

Helpful?
Thank Anita866
Manjimup, Australia
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Plane appeared to be rather old, seat very narrow and close together - not much leg room at all. Food unremarkable. Flight attendants quite helpful and pleasant. Leaves Perth at 2:10am and returns at similar time. Not that cheap.

International Economy Perth - Phuket
Helpful?
Thank fdla2018
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Flight was ok. Price was good.We payed extra for exit seats which allowed us the extra leg room, well worth it. Our flight time was changed two days after we booked and had an enforced stop over of 17 hours at K.L. in a good hotel. We were not impressed with the change as we got home a day later,...

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International Economy Auckland - Kuala Lumpur

Helpful?
Thank Bob T
New Zealand
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Arrived at KUL for transit onto PNH to be informed at the gate the flight was delayed by 30-50 minutes due to the inbound aircraft arriving a bit late. Ground crew handled the situation well, informing us of the changes and keeping us well updated. Crew onboard the aircraft were kind and friendly, aircraft was well-kept, and food service was...

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Southeast Asia Economy Kuala Lumpur - Phnom Penh

Helpful?
Thank BlinkOnceRed123
melbourne
Level 2 Contributor
8 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

I will never fly with them ever again. Book a flight to KUL for 11.25pm flight. We found out in the morning when we did the online check in that the flight was changed to 1.50pm. We scrambled to do the packing and went to the airport to try to catch the flight. Because of the lack of time packing,...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank mrcreative
Leesburg, Florida
Level 6 Contributor
120 reviews
40 helpful votes
Reviewed 2 days ago
NEW

Short trip, about just over the hour, but very enjoyable. Straight through the terminals, onto our seats, take off for a very pleasant flight. Flight staff were friendly and helpful. Yes, we would definitely use this airline again.

Southeast Asia Business Class Singapore - Kuala Lumpur
Helpful?
Thank Russ F
Laxou, France
Level 6 Contributor
105 reviews
15 helpful votes
Reviewed 2 days ago
NEW

We were afraid of flying with this company (because of the MH370 and the russian missile in 2014). But it is a great company, with a good service on board, comfortable planes and nice staff. They handled our kids allergy to peanuts with much professionalism. The only bad point is the language of the movies (english with subtitles in chinese)....

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Asia Economy Kuala Lumpur - Denpasar

Helpful?
Thank Yves C
Melbourne, Australia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Upgraded to business thru their webpage upgrade offer system and were well looked after to Thailand & return. Even after their bad publicity they were very professional and attentive. We would fly with them again at any time

International Business Class Melbourne - Phuket
Helpful?
Thank Max H
1 review
Reviewed 2 days ago
NEW

I had connecting Malaysian flight from Mumbai to Malaysia and from there to Singapore. Flight was delayed by 20 min and after that when we reached to Singapore dint had our baggage.. almost 10 passenger having connecting flight lost baggage and no one bothered to help they just wrote our complain had no reason why our baggage dint reach. Also...

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Southeast Asia Economy Mumbai - Singapore

Helpful?
Thank Disha D
Horsham, United Kingdom
Level 5 Contributor
51 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Rang up to book seats about 3-4months before our flight. Opted to pay an extra £120 for two extra leg room seats on the A350 for the KUL-LHR leg of our journey. Around a month before travel I received an e-mail advising of a seat change. The plane had been changed to an A380 and we given seats in the...

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International Economy Kota Kinabalu - London

Helpful?
Thank Neil123
See travel tips for airlines
“Don't tke this flight during the night. daytime it would be fine”
Anita866, 2 days ago | Read review
“Use aisle seating or try for emergency exit seats.”
fdla2018, 2 days ago | Read review
“Try to upgrade, it may more afforable than you think”
maxhallinan, 2 days ago | Read review
“Fly with somebody else. If that's not an option - do your best to to ensure you actually get what you've paid for.”
Neil123, 2 days ago | Read review
“Maybe things like 'pay for extra legroom' does exist, so ask to have one..”
Judiantology, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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