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Lufthansa


21,118 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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21,118 Reviews from our TripAdvisor Community

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21,118 reviews from our community

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Showing 9,568: English reviews
Basel, Switzerland
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

Premium Economy in the A380 was absolutely Great, would recomend it anytime, it is worth Every Single Cent.

International Premium Economy Basel - Miami
Helpful?
Thank Carmen B
Seia, Portugal
Level 4 Contributor
42 reviews
11 helpful votes
Reviewed today
NEW

Boarding was organized. The flying crew was effective and pleasant. Food and drinks were good. Entertainment on board was a good surprise.

International Economy Frankfurt - Bangkok
Helpful?
Thank TiagoCampos82
Chippenham, United Kingdom
Level 4 Contributor
24 reviews
10 helpful votes
Reviewed today
NEW

Went online to check in, flight had been cancelled without any warning. Tried ringing the Lufthansa helpline to get help, held on for over an hour, no reply. No information on their website, no one responding to my emails. Literally left in the dark. I had to re book with another airline for £1400! On the morning of the flight,...

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International Economy London - Seoul

Helpful?
Thank Yingpalace
2 reviews
Reviewed yesterday
NEW

Our out going flight was slightly delayed, but arrived in Frankfort on time. However, due to the slow security/passport line at the Frankfort airport, we missed our connecting flight. I tried to ask if there were a representative around to help, but was just told to get back in line. I went to customer service, who made a big deal...

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International Economy New York City - Basel

Helpful?
Thank Deborah G
Whangarei, New Zealand
Level 6 Contributor
189 reviews
41 helpful votes
Reviewed yesterday
NEW
via mobile

Having flown Lufthansa before I knew exactly what to expect, German efficiency and excellent service. Our flight was delayed due to a broken on-board telephone for the PA system; it happens so I wasn’t too worried about this slight upset. I flew Business class Frankfurt to Birmingham; the crew were excellent, and the food served which was a cold continental...

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Europe Business Class Frankfurt - Birmingham

Helpful?
Thank ScampinIzzy
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

We fly to Europe from Texas every year sometimes twice a year for 19 years in a row. Lufthansa DFW to Frankfurt to catch a connecting flight is our most used route. This flight plus the connecting Lufthansa flight to Budapest was excellent. However, we have had problems in the past with Lufthansa once going on strike the day we...

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International Economy Dallas - Budapest

Helpful?
Thank Spruce71
Buenos Aires, Argentina
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

Our plane arrived at FRA from München with 2 hours delay; We were supposed to take off at 10 pm from FRA to Ezeiza, so we did our best and reached the gate at 22:05. The plane was still there, the staff was leaving. They didnt let us (about 20 people) get in the plane, because the plane had to...

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International Economy Frankfurt - Buenos Aires

Helpful?
Thank gisellita84
San Francisco, California
1 review
Reviewed yesterday
NEW

WOW. I cannot believe how I just got ROYALLY SCREWED by Lufthansa! A few days ago I made a reservation on the phone w/ a Lufthansa reservation agent. The trip was for my husband and I to travel economy plus to Europe. Today I phoned the airlines to pay for my tickets. I noticed that our middle names were not...

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International Premium Economy San Francisco - Venice

Helpful?
Thank lisaks86
Rome, Italy
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

LH flight Brux to Frankfurt delayed as usual, causing loss of connecting flight. Total disinterest by LH on concrete consequences on passengers of their inefficiency. Absence of problem solving capacity. Difficult to understand how then can still be on the market.

Europe Business Class Brussels - Frankfurt
Helpful?
Thank maxbuongustaio
Level 5 Contributor
53 reviews
50 helpful votes
Reviewed yesterday
NEW
via mobile

We flew with our children and grandchildren from Tampa to Rome. Two of us were in business class and the other six were in economy. We paid cash for the business class and points for our four adult children. We paid cash for our two grandsons; one 20 months old, the other 11 years old. Due to the method in...

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International Business Class Tampa - Rome

Helpful?
Thank don4135
See travel tips for airlines
“Fly with a different airline”
Yingpalace, today | Read review
“Fly direct, connecting at Frankfort is a nightmare, especially if you have mobility difficulties.”
Q9912GGdeborahg, yesterday | Read review
“Book early, pay extra to reserve your seats, and use smaller than required carry on bags.”
Spruce71, yesterday | Read review
“One has to know that if there is a connection the follow up is difficut with time planned. especially if the airpot is huge.”
sou44, yesterday | Read review
“expect safety not luxury”
goldmann2016, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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