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Lufthansa


26,595 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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26,595 Reviews from our TripAdvisor Community

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26,595 reviews from our community

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Showing 12,396: English reviews
Copenhagen, Denmark
Level 6 Contributor
296 reviews
36 helpful votes
Reviewed today
NEW

Arrival in FRA was messed up by the fact that ground personel was not in place at gate - Passengers were stucked unneccesary in the plane for 15 min. due to poor communication with gound control. Departure from FRA was messed up by both late arrival of incoming flight and by the fact that a wrong container was loaded the...

Date of travel: January 2019
More 
Europe Economy Copenhagen - Frankfurt

Helpful?
Thank Jim T
United States
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed today
NEW

I was impressed by the quality of the meals. The service was wonderful and they gave out hot towels and checked in frequently for drinks. Lovely flight. Only issue with Lufthansa is that their mobile app and signup process for rewards needs a lot of improvement. Many features do not work and it is difficult to navigate. Otherwise, the flight...

Date of travel: December 2018
More 
International Economy Newark - Barcelona

Helpful?
Thank justhl
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

I flew Lufthansa from Tokyo to New York via Dublin. Getting to and from Dublin had to include stopovers in transit in Frankfurt. On both occasions, Frankfurt to Dublin and vice versa we were delayed more than an hour and on both occasions boarded on the runway. After the long leg Tokyo - Frankfurt it added an unnecessary level of...

Date of travel: September 2018
More 
Europe Business Class Frankfurt - Dublin

Helpful?
Thank Happy_Traveller707
ROCHESTER
Level 5 Contributor
31 reviews
22 helpful votes
Reviewed today
NEW

I recently flew from JFK to Berlin (via Munich) with Lufthansa. I was impressed with the service. While I wasn't in first class, I certainly felt like the staff was eager to please and helpful. I enjoyed Lufthansa and would definitely fly them again.

Date of travel: December 2018
International Economy New York City - Berlin
Helpful?
Thank NDRTravelsInc
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW

I've actuallystopped using Lufthansa for over ten years now. When they changed my assigned seat without notice and gave it to someone else and threaten to remove me from the plane if I refused to sit in the middle where the new seat was assigned. This year, my mom, wanted to visit my brother on the way home, and since...

Date of travel: December 2018
More 
International Premium Economy Stockholm - Tehran

Helpful?
Thank mrouge900
Swieqi, Malta
Level 4 Contributor
28 reviews
8 helpful votes
Reviewed today
NEW

Great flight and was pleasantly surprised that they were serving a snack. There was space from one seat to another which is great you can move around without bothering the person sitting in front of you.

Date of travel: December 2018
Europe Economy Munich - Valletta
Helpful?
Thank Brigitte T
Kaiserslautern, Germany
Level 3 Contributor
8 reviews
Reviewed today
NEW

The in-flight service is nice. Food quality is usually good. Entertainment system has a wide variety of content. Airports in Germany, the home of Lufthansa, tend to be well connected to rest of the country and the city by road, rail and air. The planes are clean and tidy.

Date of travel: January 2019
International Economy Mumbai - Munich
Helpful?
Thank Aditya K
3 reviews
Reviewed yesterday
NEW

find out if your partner is cheating on you by contacting cyberlord36361 at gmail. com 0r 1 408 682 0669. i was able to see my ex emails, facebook call logs, text kik, whatsapp all on my phone without having to touch his phone.and i found out he was cheating on me.

Date of travel: December 2018
Domestic Business Class Los Angeles - Jackson
Helpful?
Thank Linda L
Patong, Thailand
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed yesterday
NEW

3 legs to my flight, 2nd leg Hong Kong to Munich was delayed so I missed my next flight. Staff were great and organised next available flight. Minor inconvenience & was upgraded to premium economy.

Date of travel: December 2018
International Economy Melbourne - Marseille
Helpful?
Thank brhoskin
Dubai, United Arab Emirates
Level 6 Contributor
116 reviews
19 helpful votes
Reviewed yesterday
NEW

Really liked the service, warm hospitality, good seating space (not cramped). Flight was late by 25 minutes, but perhaps due to bad weather.

Date of travel: January 2019
Europe Economy Brussels - Munich
Helpful?
Thank Asifjk
See travel tips for airlines
“Don't bother with Luf.”
mrouge900, today | Read review
“contact him ASAP he is one of the best out there.”
lindalX8356YN, yesterday | Read review
“Plane usually not full, so many time a empty seat beside you”
_toddconstance3, yesterday | Read review
“good luck!”
926fredericr, yesterday | Read review
“Check periodically before you flight if they wish to strike because they will not let you know about this until one day before departure.”
raluca2016, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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