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Lufthansa


4 of 5 bubbles
7,368 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,368 Reviews from our TripAdvisor Community

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7,368 reviews from our community

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Showing 3,206: English reviews
stockholm
Level Contributor
30 reviews
11 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Paying o substantial extra for Premium does give you some extra legroom, but not very much better seat comfort for a long flight. Narrow and very little lean back, food and drinks not very impressive just ordinary and no special boarding priority. I will not use it anymore.

International Premium Economy Frankfurt - Johannesburg
Helpful?
Thank carlakesthlm
League City, Texas
Level Contributor
211 reviews
89 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

this was one of the worst experiences I have ever had on an airline. I could not reserve seats until 23 hours before our international flight - very stressful wondering if we'd even get seats together, could not even pay to upgrade to economy plus though I called several times because I was so shocked, at the airport the check...

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International Economy Houston - Barcelona

Helpful?
Thank Brenda M
Bunie Tasmania
Level Contributor
21 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Third leg of flight from Melbourne to Budapest. Lufthansa was efficient and the staff were polite but it suffered somewhat by comparison with Singapore Airlines. However there can be no real complaint about the flight or the service and we would happily fly with them again.

Europe Economy Frankfurt - Budapest
Helpful?
Thank Michael D
San Diego, California
Level Contributor
7 reviews
12 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Flew Lax-Munich with Lufthansa in November on the A340-600 series. Very spacious plane and love the 5 toilet set up down stairs so there is no folks blocking the aisles upstairs. Biggest restrooms I have seen yet on a plane. Excellent service as always by Lufthansa and very efficient as for being on time is concerned.

International Economy Los Angeles - Munich
Helpful?
Thank Hogan1909
Level Contributor
29 reviews
17 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Wherever I travel I prefer Lufthansa, because of certain reasons: 1. I am afraid of flying, but with this company i feel extremely safe and never feel uncomfortable; 2. I am vegetarian and i always find something very tasty for me of a quality comparable to restaurant level; 3. Service - on a highest level without any exceptions

Europe Economy St. Petersburg - Munich
Helpful?
Thank OEV85
Riyadh, Saudi Arabia
Level Contributor
741 reviews
191 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

It is very sad that I am getting scared of booking Lufthansa flights now due to all their strikes because I have so many good experiences With Lufthansa, - especially when I have transfer via Munich. I find the service is very good, seats could of course been better as in all economy seats, but the Entertainment is good. The...

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International Economy Oslo - Riyadh

Helpful?
Thank Ingeborg56
Charlotte, North Carolina
Level Contributor
42 reviews
112 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We regularly use Lufthansa's service MUC-CLT and have done so many times in the past few years. Sometimes our in-flight experience was good, sometimes just OK. During our flight LH 428 on Nov 16, 2016 we obviously were more than lucky to enjoy a simply great cabin crew! All of them extremely friendly and helpful. All flight attendants permanently provided...

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International Economy Munich - Charlotte

Helpful?
1 Thank philsworldtravel
Oslo, Norway
Level Contributor
163 reviews
60 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I booked a round trip with LH Oslo-Tunis-Oslo, with a stop in Frankfurt. I made it down there, but they cancelled the flights back due to strike, so I had to go back one day earlier from my holidays. Sent them an e-mail on how to get refunded, over a week has passed and no replies.

International Economy Tunis - Oslo
Helpful?
Thank Eivind S
india
Level Contributor
83 reviews
77 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

So it was my first Lufthasa flight from New Delhi to Orlando with a stopover at Frankfurt. The first flight was upgraded to Premium economy with sufficient leg room and seats. The food was good. However I found the crew originating from New Delhi to be very rude. The second flight was economy class, though a bit cramped, here in...

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International Economy New Delhi - Orlando

Helpful?
Thank itisglobus
Germany
Level Contributor
44 reviews
54 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I was lucky again to have booked a flight with Luftansa when the pilots decided to go on strike. It was not the first time this occurred to me. Someone always seems to be on strike at Lufthansa when I choose to fly with them... So my flight was cancelled which was very annoying. But what is even more annoying...

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Europe Economy Frankfurt - London

Helpful?
1 Thank Sabine123
See travel tips for airlines
“Best tip- fly another airline.”
 of 5 bubbles Brenda-blmhouston, yesterday | Read review
“if you travel alone in business class on A340, get yourself seat D or G in the middle row”
 of 5 bubbles 836denis, 3 days ago | Read review
“Sit back and enjoy.”
 of 5 bubbles sandyb211, 5 days ago | Read review
“never travel with Lufthansa wast of money and they are the wors”
 of 5 bubbles freedons, 6 days ago | Read review
“Get seats assigned ahead...near the window!”
 of 5 bubbles Bvigo, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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