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LOT Polish Airlines


2,585 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,585 Reviews from our TripAdvisor Community

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2,585 reviews from our community

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Showing 1,256: English reviews
New York City, New York
1 review
Reviewed 2 days ago
NEW

Flight was cancelled without any given reason. I had to fly with connection even thought I paid for the direct flight. Trip back was the same bad experience. Aircraft was changed for a Spanish one. TV was not working; couldn't change the seat; flight was full. It was not worth to pay more for the direct flights which was not...

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International Economy New York City - Budapest

Helpful?
Thank Mogyoro33
1 review
Reviewed 2 days ago
NEW

I missed my flight by 5 min to the check in counter. The rep there told me in a very rude manner i am too late and that she can not help me anymore and sent me to the ticket counter in the same rude tone and raising her voice at me when i started crying and said it was...

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International Economy Budapest - New York City

Helpful?
Thank Natalia V
1 review
Reviewed 2 days ago
NEW

We were delayed by air traffic control at JFK and missed our LOT flight. They insisted that Jet Blue had to rebook us but we kept getting denied for rebooking. After 4 hours, we finally figured out that LOT Airlines had a HOLD on our tickets until they got approval from Warsaw. We were left stranded at the airport, missed...

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International Economy Washington DC - Budapest

Helpful?
Thank kent o
Moscow, Russia
Level 2 Contributor
9 reviews
8 helpful votes
Reviewed 2 days ago
NEW

The flight was 1 hr delayed due to the late arrival of the aircraft from Warsaw. But all the rest I couldn't complain: the machine was new, the service friendly and helpful. You'd be served drinks and some sweet snack for free (another optional meal can be purchased on board). Seats and lavatory on board were comfy and clean.

Europe Economy Moscow - Warsaw
Helpful?
Thank Katerini_koukla
Frankfort, Indiana, United States
Level 6 Contributor
215 reviews
68 helpful votes
Reviewed 2 days ago
NEW

Fly Business Class If You Can Afford It. Economy seats are very tight and little leg room for a nine plus hour flight. We opted for the emergency exit row of seats for more leg room. BUT!!!! This was right behind the restrooms which were busy all the time and people would congregate there waiting their turn. Very uncomfortable!!!

International Economy Chicago - Wroclaw
Helpful?
1 Thank Edward P
1 review
Reviewed 2 days ago
NEW

This company only wants to sell tickets and does not care about customers after purchase. After my suitcase was lost during a simple layover flight (13 hours stop in Warsaw), I stayed with absolutely no information on what is happening next or at least where is my bag. Online customer care is nearly not existing, telephone numbers are letting you...

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Europe Economy Brussels - Odessa

Helpful?
Thank Kamila H
Level 6 Contributor
198 reviews
29 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flight to Warsaw then on to vilinus Was good , we did change to smaller plane for the shorter flight . But all went well. Yes i would fly lot airlines again. Serves was good Food on flight could have been better But its airline food so dont expect whole lot from it. Flight home was on a 787 It...

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International Premium Economy Chicago - Warsaw

Helpful?
Thank pitmasterphilw
Tokyo, Japan
Level 4 Contributor
42 reviews
26 helpful votes
Reviewed 3 days ago
NEW

On the long-haul leg the airplane was the awesome Dreamliner, no problems about that one. The cabin crew were behaving like a third-world country airline, not a national carrier from Western Europe. Good-looking flight attendants, but very rude and assertive, forgetting stuff and talking to passengers in a very impolite manner, showing their superior attitude. Perhaps my worst experience with...

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International Premium Economy Riga - Tokyo

Helpful?
Thank JaanVisitor
Brussels, Belgium
Level 6 Contributor
144 reviews
66 helpful votes
Reviewed 3 days ago
NEW

The last four days I had the 'pleasure' of flying LOT between BRU and SVO - twice in Economy, twice in Business. Of these four flights, one was delayed by an hour and a half (making me very late in Moscow), another one by 30 minutes - just enough to make me miss my connection to BRU, despite the assurances...

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Russia Business Class Brussels - Moscow

Helpful?
1 Thank TaxiFaber
Chicago, Illinois
Level 2 Contributor
6 reviews
11 helpful votes
Reviewed 4 days ago
NEW
via mobile

I will pretend this airline is out of business or doesn’t exist. This is what I got paying 1400$ one way in economy !! Our plane from Lviv was delayed by 2 hrs, and missed the connection in WAW. Had to spend a night in a hotel. Next day I had to fly via Zurich rather than direct to Chicago....

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International Economy Lviv - Chicago

Helpful?
Thank LinkArt
See travel tips for airlines
“Fly Business Class If You Can Afford It”
Ed-SuziP, 2 days ago | Read review
“Stay away; fly with Lufthansa or other airlines even if it is not nonstop”
W6642OFevar, 1 week ago | Read review
“The Premium Economy option was worth the additional fee”
BalticGuyCan, 1 week ago | Read review
“Tip: fly another airline.”
danieljhorn29, 1 week ago | Read review
“For long haul flights it is recommended to make seat choice far from lavatories.”
ziemowitiwanski, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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