We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

LOT Polish Airlines


2,389 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,389 Reviews from our TripAdvisor Community

Write a Review

2,389 reviews from our community

Filter reviews by popular destinations:
All reviews Warsaw Krakow Tel Aviv Toronto London Chicago New York City Tokyo Paris Budapest Gdansk Prague Milan Tallinn Munich
Traveler rating
Cabin
  • (920)
  • (98)
  • (135)
  • (0)
Route
  • (560)
  • (518)
  • (62)
  • (14)
  • (0)
  • More
Language
  • More
Showing 1,154: English reviews
Level 2 Contributor
5 reviews
Reviewed today
NEW
via mobile

very unreliable company. the flight from Poznan was in delay we couldn't got the flight from Warsow to Sofia. so they offered us to travel more than 24 hours from Poznan to Sofia.

Domestic Economy Poznan - Warsaw
Helpful?
Thank Petia I
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Late and hot!!! We traveled with LOT on July 3 from Warsaw to Chicago. Our plane left an hour and a half late with no explanation why. The plane was there the crew was there because they were calling passengers up to the counter. This was the longest it took to board a plane our entire trip. Once on the...

More 
International Economy Warsaw - Chicago

Helpful?
Thank Arhea4r
1 review
Reviewed today
NEW
via mobile

Dear LOT, I’m writing to you because my boyfriend got cancel the flight on 7 July from ZIELONA to WARSAW. It’s cost us to rebook the flight ticket from WARSAW to DUBAI to be 8 July instead. The cost of canceled flight not refund and the rebook flight, we have to pay by ourself which it’s cost me at 127...

More 
Domestic Economy Zielona Gora - Warsaw

Helpful?
Thank Arisa T
Port Perry, Canada
Level 5 Contributor
59 reviews
25 helpful votes
Reviewed yesterday
NEW

We booked it because we wanted business class for such a long fight and LOT had the lowest fare. We were not sure what we would get. It was the best business class I have ever flown. Roomy, lie-down seats; excellent service and delicious food. I suspect that there are frequent delays on the Warsaw-Riga leg (Maybe they just don't...

More 
International Business Class Toronto - Riga

Helpful?
Thank ZaneSG
1 review
Reviewed 2 days ago
NEW
via mobile

Flew many times with them but I didn’t remember any time them being on time. It should be a low cost company and a poor quality of their services makes it even more disappointing. I will avoid them from now on.

Europe Economy Canton of Geneva - Vilnius
Helpful?
Thank Le D
London, United Kingdom
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Traveled Economy to EVN and Premium Economy back. Book Premium economy as this includes meals and extra hand luggage and priority boarding Every flight left late and arrived on time. Good value for money on this route

International Economy London - Yerevan
Helpful?
1 Thank albertofT5622KK
Tallinn, Estonia
Level 6 Contributor
188 reviews
59 helpful votes
Reviewed 3 days ago
NEW

I was flying to Vienna and back by LOT. This was my third trip with LOT and I really like the service and the comfort of the plane. Never has been worries. Also they take your handluggage to put under the plane so no worries about the size of that. I slept like a baby to Vienna and back :)

Europe Economy Vienna - Tallinn
Helpful?
1 Thank SteinbergSigne
Omaha, Nebraska
Level 5 Contributor
71 reviews
13 helpful votes
Reviewed 3 days ago
NEW

Flight to Budapest the crew was amazing & service was great. They came through often with water and trash pick up. On way back, not so much. Sat in the last seat and the crew basically hung out in the galley the entire trip. Continuous line of people were walking back and getting their own water. When exiting the plane...

More 
International Economy Chicago - Budapest

Helpful?
Thank spike206
Warsaw, Poland
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 4 days ago
NEW

I had delays from 2 to more than 3 hours on several flights in the past 4 months. Details provided by the company were vague, when offered, though sometimes you could not find easily personnel to explain what is happening

Europe Premium Economy Warsaw - Vienna
Helpful?
1 Thank Dan Pavel D
Stockholm, Sweden
2 reviews
Reviewed 4 days ago
NEW

You will flight on boeing 787 dreamliner. Always flight attendants are kind . I really enjoy when they served cherry vodka. if you like cheese then you can enjoy that after main meal also. The only drawback is that Warsaw's lounge is small.

International Business Class Stockholm - Seoul
Helpful?
Thank iherman2018
See travel tips for airlines
“Check the type of airplane”
ZaneSG, yesterday | Read review
“travel premium economy”
albertofT5622KK, 3 days ago | Read review
“Reserve tickets near emercency exit. There is lot of space for feet.”
SteinbergSigne, 3 days ago | Read review
“If you have a travel with kids or elders then they will help you..”
iherman2018, 4 days ago | Read review
“Find another airline”
JAtlanta, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

672 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (672)
Viewed
Airport (108)
Viewed
View from Window (87)
Viewed
Our fleet (31)
Viewed
Food and Drink (124)
Viewed
Cabin (59)
Viewed
Airline Lounge (55)
Viewed
Seat (35)
Viewed
Onboard Feature (16)
Viewed
Other (157)