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LOT Polish Airlines


1,015 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,015 Reviews from our TripAdvisor Community

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1,015 reviews from our community

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Showing 471: English reviews
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Always to late: Going up and comming back. Arriving to late in the hostel, our host asked: you came with Lot airways? she was used to it. We had to wait alost two days for our luggage, due to flight delays. Comming back, we did not get the chairs we booked for, even if the plane was barely crowded.

Europe Economy Brussels - Tbilisi
Helpful?
Thank Els V
Rehovot, Israel
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 5 days ago
NEW

on 11 July 2017 the delay 3 hours was announced only when arrived to airport. On flight no meal, no entertainment. On way back the same - the 3 hour delay was announced only when we get to gate -after passport control- so we could not get to the main hall and had to stay in crowded room near the...

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International Economy Tel Aviv - Poznan

Helpful?
1 Thank davidcir
2 reviews
1 helpful vote
Reviewed 1 week ago

Flight with LOT was basically ok but at the lost&found service nodoby seems to work at all. I thought I forgot my ipad in the plane, tried to reach somebody at the L&F service on 2 numbers for 1 hour, than sent an email with all details and my mobile nbr to call me but until today I got no...

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Europe Economy Prague - Warsaw

Helpful?
1 Thank Manuel S
Israel
Level 4 Contributor
37 reviews
10 helpful votes
Reviewed 1 week ago

We had a very nice flight from the check in and until the flight depart. the flight was downgraded to a smaller aircarft so we didnt get the seats we orderd . it was very hot during the fliht but we survived . over all it was a good flight with a very nice staff .

International Economy Tel Aviv - Warsaw
Helpful?
Thank amitctrip
Europe
Level 6 Contributor
192 reviews
124 helpful votes
Reviewed 1 week ago

Mixed bag. Check in was fine, but this was contracted staff in TLV. I think they are using Lufthansa’s system of blocking off seat/seats (if space allows) next to frequent flyers, which is good. Aircraft was a nice new 737-400. Seats extremely thin but fairly comfortable, leg room OK, very good at emergency exit. Power ports available, unusual for a...

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International Economy Tel Aviv - Warsaw

Helpful?
1 Thank Danno_99
1 review
1 helpful vote
Reviewed 1 week ago

Customer service will give you hard time before you even get on the plane. There is no customer friendly approach at all. The flight from LAX to Warsaw was very under average because of the customer approach - not something you used to in Southern California.. Economy class way below world standards. Crew kind of grumpy and very short with...

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International Economy Los Angeles - Warsaw

Helpful?
1 Thank Kate B
Haifa, Israel
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Customer service before flight - international Office is something really terrible, non-cooperative and crude. The Tel-Aviv agency is very cooperative and effective in help. Sandwiches and even hot dishes at very low price and of high (for flights) quality. Complementary coffee. tea and water around the trip. Fixed seats with no possibility for relaxing seating. To summarize: OK for intermediate...

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International Economy Tel Aviv - Warsaw

Helpful?
Thank Ilya S
Level 6 Contributor
76 reviews
7 helpful votes
Reviewed 2 weeks ago

We booked it though Expedia and it showed on-line check-in available 36 hours before flight. When we tried online check-in 24 hours before it redirected to LOT website and it told check-in is closed 24 hours before flight. I would recommend you allow more time in our flight catching trip as all these issues might bite lot of time. We...

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Europe Economy Warsaw - Prague

Helpful?
Thank Dibyendu D
London, United Kingdom
Level 6 Contributor
157 reviews
77 helpful votes
Reviewed 2 weeks ago

The aircraft was already at the airport 5 hours before it was scheduled, but still managed to have a delayed boarding and take off. We had to take a bus from terminal although that was empty, so not sure why we couldn't board there. The legroom was fairly good (I'm 185cm tall). Seat width a bit tight. The free water,...

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Europe Economy Warsaw - London

Helpful?
1 Thank TodiGyu
Schweiz
Level 6 Contributor
252 reviews
208 helpful votes
Reviewed 2 weeks ago via mobile

I am Star Alliance Gold since 20 years, but never experienced crap like today. Ticket to Warsaw and back hilarious 648€ for 70 minutes flight. Due to your delay I missed to trains in Munich = 40 minutes loss. Very outdated plane with 1 rest room for the entire economy and you are selling drinks for money ..... better get...

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Europe Economy Warsaw - Munich

Helpful?
2 Thank TravelerLux007
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See travel tips for airlines
“put some clothes and toothbrush in your hadluggage. You never know...”
, 2 days ago | Read review
“Very good fares on some routes on specific dates. Look for flights to nearby cities, not just Warsaw.”
Danno_99, 1 week ago | Read review
“Very strong restrictions to hand luggage - measuring and weighting (!!!) just in the entrance to the plane. Up to 9 kg ( allowed 8.5 kg)”
668ilyas, 2 weeks ago | Read review
“Sit at the exit row where extra legroom is for free”
TodiGyu, 2 weeks ago | Read review
“LOT most probably does not represent other members of Star Alliance airlines”
heinrich618, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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