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Kuwait Airways


236 Reviews
Headquarters: PO Box 394 Safat, Kuwait City 13004 Kuwait +965-171 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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236 Reviews from our TripAdvisor Community

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236 reviews from our community

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Showing 180: English reviews
New York City, New York
1 review
Reviewed 1 week ago NEW

The tickets were very cheap so I was looking forward to a terrible experience but I was overall impressed with everything except some of the service. One air hostess was very rude and acting like a teacher with remarks like, "Didn't I ask you before?" and "Press the light if you need anything". Food was very good except that they...

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International Economy New York City - Mumbai (Bombay)

Helpful?
Thank simsimcolacola
Bengaluru, India
Level Contributor
112 reviews
31 helpful votes
Reviewed 1 week ago

The pre-booked vegetarian meal was delicious coupled with good infotainment options. The only drawback is the leg room.

International Economy Bengaluru - Istanbul
Helpful?
Thank Sudhanva S
Dammam, Saudi Arabia
2 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Contrary to the reviews I'd read I found my travel on Kuwait Airways excellent and comfortable. Their new A330-300ER planes are fantastic, comfortable with good leg-space with excellent in-flight entertainment options. The service on board was very good and the food was great too. The cabin crew were professional and friendly and their ground crew at Kuwait Airport during transit...

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International Economy Mumbai (Bombay) - New York City

Helpful?
2 Thank tsanjiv
London, United Kingdom
Level Contributor
235 reviews
57 helpful votes
Reviewed 2 weeks ago

Enjoyed the flight. Legroom is excellent and the cabin layout feels spacious even in economy. The choice of entertainment is very wide - I caught up on a lot of films that I have recently missed at the cinema. The choice of food is really good and I was looking forward to a local chicken dish on the way out...

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International Economy London - Kuwait City

Helpful?
1 Thank Helen B
Kuwait City, Kuwait
2 reviews
Reviewed 2 weeks ago via mobile

It was new aircraft A330. The seats was very nice. Good service on the flight. Crew was very nice and very well trained to deal with passengers

International Business Class Kuwait City - Frankfurt
Helpful?
Thank 448fahada
1 review
3 helpful votes
Reviewed 2 weeks ago

Where do I start, got to Kuwait City only to be told there is no plane available to take us on to manila. 6 hours later we fly on a B-777. Nothing worked on the entertainment system. The big screen was flickering all the flight (9 hours). The poor staff are foreign nationals at Kuwait airport, felt really sorry for...

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International Economy London - Manila

Helpful?
3 Thank Jag b
Scotland
Level Contributor
24 reviews
12 helpful votes
Reviewed 2 weeks ago

Booked the flights for myself my wife and two young children. The prices were the best by a long way compared to other airlines. Then read some reviews, I was pretty scared about the journey, however....I was impressed overall from start to finish except from some grumpy Thai staff. The staff were very kind and welcoming on every leg of...

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International Economy Canton of Geneva - Bangkok

Helpful?
2 Thank Benny M
London, United Kingdom
Level Contributor
11 reviews
5 helpful votes
Reviewed 3 weeks ago

I went from London to Kuwait on the new aircraft which was comfortable (apart from being cold) and had a decent entertainment system. From Kuwait to Manila we were on the old aircraft and the experience was completely different. It was what you would expect to fly on 20 years ago and frankly I did not feel safe. The flight...

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International Economy London - Manila

Helpful?
3 Thank Emma F
germany
Level Contributor
10 reviews
5 helpful votes
Reviewed 3 weeks ago via mobile

Travelled from Frankfurt via Kuwait to Bangkok. Each flight from Kuwait was delayed by at least 1,5 hours. Either overbooked, issues regarding seat accommodation for families etc. NO BLANKETS IN BUSINESS & ECO from Frankfurt to Kuwait to Bangkok and back. It was freezing cold. I was wearing a leather jacket, cardigan, and a scarf... still cold. In one flight...

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International Economy Frankfurt - Bangkok

Helpful?
1 Thank flower p
Edinburgh
Level Contributor
17 reviews
6 helpful votes
Reviewed 3 weeks ago

Truly nightmare flight...late leaving Manila and 45 mins late arriving into London so I missed my connecting flight to Edinburgh. Absolutely cold response from Kuwait Airways as connection wasn't booked along with main ticket but it was sloppy slow security checking and boarding at Kuwait that caused the lateness, nothing outwith their control. Awful airline and I'd never fly with...

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International Economy Manila - London

Helpful?
2 Thank Gillian L
See travel tips for airlines
“Pre book your meal”
simsimcolacola, 1 week ago | Read review
“Smile and be polite with the staff”
BennyM666, 2 weeks ago | Read review
“Be aware that you are not allowed to bring drinks from the airport departure lounge”
334EmmaF, 3 weeks ago | Read review
“Bring your own entertainment like a book”
manethw, Apr 18, 2017 | Read review
“avoid this Kuwait Airways!”
vikskio, Apr 14, 2017 | Read review
Show next 5 travel tips 5 of 10
About Kuwait Airways
Kuwait Airways (KU) is the country's national airline. It operates from a hub at Kuwait International Airport (KWI). The airline flies to about 35 destinations in the Middle East, Asia, Africa, Europe and North America. It also has codeshare agreements with Air India, Alitalia, Ethiopian Airlines, Etihad Airways, Saudia and Turkish Airlines. Kuwait Airways' fleet of 23 planes feature two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The airline also operates a lounge, Dasman Lounge, at Kuwait International Airport.
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