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KLM Royal Dutch Airlines


24,152 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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24,152 Reviews from our TripAdvisor Community

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24,152 reviews from our community

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Showing 11,570: English reviews
Lisbon, Portugal
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed today
NEW

Wonderful flight with amazing crew. Food was great, service outstanding. Seat was super comfortable and was able to sleep.

Date of travel: March 2019
South America Business Class Buenos Aires - Santiago
Helpful?
Thank Christopher C
Venray, The Netherlands
Level 2 Contributor
4 reviews
Reviewed today
NEW
via mobile

Once again a big thanks for the pleasant start and return of our holiday trip...to KLM. Splendid and friendly service, flight on time and good meals.

Date of travel: March 2019
International Economy Amsterdam - Miami
Helpful?
Thank hpmpeeters
1 review
Reviewed today
NEW
via mobile

Flew from Bristol to Prague stopping at Amsterdam (it was cheaper that way) with my friends for a long weekend. The first flight was delayed, I think due to fog. This meant that I missed my connecting flight at Amsterdam schiphol. I was then put on a different flight to my friends. After being told their flight was full, I...

Date of travel: February 2019
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Europe Economy Bristol - Prague

Helpful?
Thank Alistairds90
Totnes, United Kingdom
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed today
NEW

Everything was on time. Staff were friendly as always. I always enjoy flying with KLM. A great airline.

Date of travel: December 2018
Europe Economy Bristol - Amsterdam
Helpful?
Thank Kathryn R
Wokingham, United Kingdom
Level 6 Contributor
118 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

I had a wonderful flight yesterday to one of my favorite cities Amsterdam in the Netherlands. The service was excellent and the take off and landing pretty perfect too. I cannot recommend KLM any higher simply the best for me.

Date of travel: March 2019
Europe Economy Southampton - Amsterdam
Helpful?
Thank grahams590
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

We've been waiting in a queue for 7.5hrs and still haven't got to KLM staff to sort out the mess they caused by delaying our flight. We have been given a letter saying that KLM will NOT provide any meals, transfers or accommodation! Is this legal?

Date of travel: March 2019
International Economy London - Managua
Helpful?
Thank DGSterling
Community of Madrid, Spain
Level 4 Contributor
46 reviews
6 helpful votes
Reviewed yesterday
NEW

I've been flying KLM every time I go to the Philipines and back to Europe. It has always been a great experience for me. The service is great, the cabin crew are amicable and take care of the passengers well even at the economy class. Good food, in-flight movies and music, the pilots are well-trained. I feel safe flying with...

Date of travel: February 2019
More 
International Business Class Manila - Amsterdam

Helpful?
Thank cit63bel
Geneva, Switzerland
Level 6 Contributor
755 reviews
178 helpful votes
Reviewed yesterday
NEW

After a leisurely connection coming from Geneva, we were ready to board the flight by 13:45 for departure at 14:30 .. everything went smooth, it was not a full flight and so attention and service were lavishly available. The KLM crew was in good spirits, and drinks service started soon after take off. The cabin of the 787-9 was spacious,...

Date of travel: March 2019
More 
International Business Class Amsterdam - San Jose

Helpful?
Thank robert_bos53
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Woodbridge, Virginia
Level 4 Contributor
28 reviews
14 helpful votes
Reviewed yesterday
NEW

We have taken this flight several times and on this occasion, the aircraft was the new 787-9 versus the 777-200 that flies this route other times of the year. The Business hard product for the 787 is much better than the 777. The new seats are very private and all have access to the aisle without climbing over someone. The...

Date of travel: September 2018
More 
International Business Class Washington DC - Amsterdam

Helpful?
Thank iKarl
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Live update...KLM flight from London delayed, so next flight was missed. Obediently we have been waiting with hundreds of other customers in a queue, for 5 hours now. Looks like we'll be waiting for about 3 hours more, before any KLM staff talk to us. Let's see how they treat us when we finally get seen

Date of travel: March 2019
International Economy London - Managua
Helpful?
Thank DGSterling
See travel tips for airlines
“Worth the extra money”
Mr-Corradi, today | Read review
“Book a flight way ahead of time to get the best price. For long-haul flights, take the premium economy or business class for longer legroom.”
cit63bel, yesterday | Read review
“Listen to the announcements and don't bury yourself in your phone”
183mickb, yesterday | Read review
“Get center aisle seats (e.g. 4D) versus window seats to avoid have to crawl over (or have some one crawl over you) from your bed.”
JDWL, yesterday | Read review
“look up seat map of specific aircraft before choosing your seat”
FusionPhoto, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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