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Kenya Airways


1,697 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,697 Reviews from our TripAdvisor Community

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1,697 reviews from our community

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Showing 1,329: English reviews
Redhill, United Kingdom
2 reviews
1 helpful vote
Reviewed yesterday
NEW

From the very helpful person at check in, who kindly moved me from the last row in economy to the first row in economy, through to all members of the cabin crew who were very efficient and pleasant. I have moved my allegiance from BA to KQ on this route a few years ago and have now flown this route...

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International Economy Nairobi - London

Helpful?
Thank Scenic46539618491
Geneva, Switzerland
Level 6 Contributor
169 reviews
76 helpful votes
Reviewed yesterday
NEW
via mobile

My flight was from Nairobi to Amsterdam, almost 7 hours in the air. The plane was a Dreamliner 787-8 business class. The service was absolutely amazing, friendly and very attentive. I am having some food allergies which was nicely managed. The beef I ate was the best one I had in a plane. Champagne and wine was great as well....

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International Business Class Nairobi - Amsterdam

Helpful?
Thank Amedee_12
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW

In spite of recent cases of flight cancellations and delays, our flight not only was on time but was also very pleasant with a very good crew. Being a flight en route to south Africa, I was initially worried about the combination of two destinations. However, from the boarding all the way to the time we deplaned, all went very...

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Africa Economy Nairobi - Livingstone

Helpful?
Thank Valerie M N
Ketchikan, Alaska
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Easy flight from domestic terminal. Lots of flights with various airlines but good airport. Flight was a breeze with soft drink and nuts for a snack. Efficient and easy travel

Domestic Economy Nairobi - Mombasa
Helpful?
1 Thank John M
Cape Town Central, South Africa
Level 4 Contributor
40 reviews
25 helpful votes
Reviewed 4 days ago
NEW
via mobile

On the NBO-JNB route, Kenya Airways changed the B787 to the smaller B737-800. However the plane looked rather new, clean, changing cabin colors as well as individual in-flight entertainment. We only struggled to unwind the headset wiring. Service on board is very friendly, efficient and surprisingly original in presentation and tasting of food and drinks. A day and night difference...

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Africa Economy Nairobi - Johannesburg

Helpful?
Thank PeterRaes01
Brisbane, Australia
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

We had booked our flights 11 months before the trip, pretty much as soon as they became available. Initially we had direct flights from Entebbe to Abu Dhabi through Etihad, however I think due to it being down season, they changed the leg to include Kenya Airways flight from Entebbe to Nairobi. That morning before we left for the airport...

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Africa Economy Entebbe - Nairobi

Helpful?
Thank Courtz47
1 review
Reviewed 5 days ago
NEW
via mobile

Excellent flight crew with a professional services. The food is great with plenty of complimentary drinks.

International Economy London - Nairobi
Helpful?
Thank Fred M
Gosport, United Kingdom
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed 5 days ago
NEW

flew in a 787-8 dreamliner there and back , a bit more room than other aircraft wider seat & leg room the cabin crew were excellent on all our flights ,even the short trip from mombasa to nairobi in the embraer 190

International Economy London - Nairobi
Helpful?
Thank alan h
Bangalore,India
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 6 days ago
NEW

On 07 Sept, 2018 my wife and I were travelling business class by a Kenya Airways flight from Mumbai to Kilimanjaro. Two pieces of baggage were through-checked-in from Bangalore(our origin by Jet Airways) to Mumbai to Nairobi to Kilimanjaro. One of the two pieces arrived in Kilimanjaro while the other got left behind in Nairobi (night of Sept 07/08). The...

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International Business Class Mumbai - Kilimanjaro National Park

Helpful?
Thank BussaBangalore_India
Level 5 Contributor
85 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

I had a very pleasant flight in an almost empty plane. Nevertheless the airline staff was polite and professional. Unfortunately it took ages for the 3 bags of myself and another passenger to offload in JKIA airport.

Africa Economy Blantyre - Nairobi
Helpful?
Thank ErwinvdM
See travel tips for airlines
“Check in early (same with any flight or airline)”
Scenic46539618491, yesterday | Read review
“get the best connection you can in Nairobi so you spend as little time as possible in that airport”
dawnm582, 1 week ago | Read review
“Lock your bags, don't leave cables and valuables in checked in bag”
DMAtuhe, 1 week ago | Read review
“Book a vegetarian dish if so require.”
RudiR, 2 weeks ago | Read review
“Just don't fly with them unless you don't care about getting stuck in the middle of nowhere.”
sarzra, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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